Banner for Cozey

Cozey Opiniões 766

TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

We’ve had the Cozey Ciello L-Shape couch for a little while now and overall I’m really happy with it. It’s exactly what I was looking for in both shape and color, and it fits the space beautifully... Ver mais

Classificada 5 em 5 estrelas

I love my Ara bed. It is so comfortable and looks perfect in my bedroom. It was a little harder to put together than anticipated but my husband helped and we got it done. The zipper popped off of... Ver mais

Classificada 3 em 5 estrelas

I like the idea and set up of the couch, however it is not nearly as comfortable as it should be. I can feel the hard ridge in the middle of the lounge where the bases come together. and the overall c... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Beautiful couch. Unmatched customer service. This company was very responsive, always responding within a few hours over email. They were reasonable - offering multiple fair solutions to my questions... Ver mais

Informações sobre a empresa

  1. Loja de móveis
  2. Acessórios para móveis
  3. Loja de mobília para sala de estar
  4. Loja de mobília ao ar livre
  5. Loja de sofás

Escrito pela empresa

Modern living made simple for you. Have you ever waited months to get a sofa that doesn’t even fit through your door? We've made furniture more convenient for you by continuously introducing innovative solutions to this common problem. Our designs are simple, easy to assemble, ship quickly – and for free – in courier-sized boxes, and adapt to your changing needs over time. We are committed to provide you with a delightful furniture shopping experience. In doing so, we work tirelessly to bring you thoughtfully designed products for your modern lifestyle, with world-class customer service.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

766 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

So far so comfy!!!

We have only had our couch for about 2 weeks, but so far it is fabulous. It is one of those couches that you have to be ready to land in it because you won't be getting up for some time. Most likely you have fallen asleep on one of the cushie pillows. We ordered the XL Ciello and boy is it XL! We wanted a comfortable deep set couch and this is exactly that!

18 de fevereiro de 2026
Classificada 5 em 5 estrelas

Impression after 4 days

We set up the couch 4 days ago and have loved it. It has everything we want. Extra storage for our small house, Firm cushions, washable, and the sleeper bed made a great blanket fort base (with the help of a Swiffer mop, bed sheet, clips). As a family with 2 kids I don't don't think we can ask for more.
The only downside is my cat treats it similarly to how he treats the carpet(scratching and throwing up on). So far his treatment of the couch hasn't shown damage.

17 de fevereiro de 2026
Classificada 5 em 5 estrelas

the couch is amazing

the couch is amazing, packaged very nicely and very easy to assemble. I love the fact that you can change the fabric and add pieces as you like.

17 de fevereiro de 2026
Classificada 5 em 5 estrelas

Fantastic Couch!

First, the Cozey website is amazing at guiding you through different couch designs, colors, fabrics, and layouts! The swatches arrived so fast after ordering so we could finalize which fabric we liked. We have cats, so we let the cats have fun with the fabric swatches, and the swatches are still in great shape. Then, ordering the couch was very easy too. It was fun putting together our layout and order it! 6 days later, we have all 8 boxes of our couch, which then was constructed in less than 2 hours. After the cushions had some time to breathe, they’re super comfy and love spending hours on the couch! So glad we invested into this couch - don’t regret this decision! I’m also an interior designer, and love the overall design and color of my couch. So it is interior designer approved!

17 de fevereiro de 2026
Classificada 5 em 5 estrelas

Great table.

The Solis Adjustable Table is fantastic. It's the perfect industrial style side table for my living room. I was not expecting such solid construction but it's the perfect FFF style table. My only possible complaint is the piston mechanism can be a bit finicky to adjust but I'm not adjusting it much so it's not much of a bother to me.

26 de janeiro de 2026
Classificada 4 em 5 estrelas

The view is different configurations is…

The view is different configurations is great, but the price calculator would glitch at times and I would get a very different price depending on how I added items. Also if the description of then chaise 1 side or 2 could be more clear in the add-on would be great as the price didn’t change for 1 side chaise vs 2.

26 de janeiro de 2026
Classificada 5 em 5 estrelas

It really arrives in about 10 days!

We really did order our Cozey Couch off the great videos and information offered in the website. Surprisingly? It came in 12 boxes which arrived within about 10 days of ordering it on the day they said it would come. The couch is so comfy. We did spill red wine on it and it wiped right off with a rag and fabric wash. So happy with the quality and comfort.

20 de janeiro de 2026
Classificada 4 em 5 estrelas

We received the product much earlier…

We received the product much earlier than expected which was a pleasant surprise. I wish there were an option for the couch to be dropped off at a specific time and assembled for us though. Other than that it’s great and the set up was easy enough.

20 de janeiro de 2026
Classificada 2 em 5 estrelas

Disappointed

I ordered my couch on January 26th, but it wasn’t assembled and ready until February 22nd—nearly a full month later. Had I known about the significant shipping delays and the actual difficulty of the assembly process, I never would have purchased from this brand.

What’s most frustrating is that Cozey didn’t take any initiative when my order went missing. I had to reach out myself after weeks of silence to get a replacement sent. As a customer, I expect a company to monitor their shipments and intervene before I have to chase them down. I would not recommend Cozey based on this experience.

20 de janeiro de 2026
logótipo da Cozey

Resposta da Cozey

Hi Elle,

Thank you for taking the time to share your experience. We’re truly sorry your order took much longer than expected and that the process felt frustrating.

You’re absolutely right, you shouldn’t have had to follow up with us to get clarity. We understand how disappointing it is to wait weeks for a delivery, especially without proactive updates. That’s not the level of service we aim to provide.

Once we became aware of the issue, we acted quickly to resolve it and ensure a replacement was sent and delivered. While we’re glad the situation was ultimately resolved, we recognize that the delay and uncertainty impacted your overall experience, and for that, we sincerely apologize.

We also appreciate your feedback regarding assembly. We’re always working to improve both our product experience and the clarity of our instructions, and comments like yours help us do that.

Your trust matters to us, and we’re continuously improving our processes to ensure better shipment monitoring and communication moving forward.

Classificada 5 em 5 estrelas

I am typing quietly because our…

I am typing quietly because our daughter, visiting from college, is sleeping on our very comfortable Cozy couch near me. Having just relocated from an extended stay working Europe and just the two of us, we rented a very central but relatively small apartment until we learn neighborhoods to buy something. The Cozy couch is a fantastic addition.

9 de fevereiro de 2026
Classificada 5 em 5 estrelas

I ordered color samples

I ordered color samples. They were free, I didn’t have to give them a credit card number or create an account and they shipped promptly with tracking. I will be ordering a sofa from the soon based on the samples and the service.

9 de fevereiro de 2026
Classificada 5 em 5 estrelas

Excellent design

Excellent design, from usability to fabrics to comfort. Responsive customer service. We had our sofa arrive FAST.

19 de janeiro de 2026
Classificada 3 em 5 estrelas

Love Gaia couch, Rug needs improvement

I love our Cozey Gaia couch. It’s comfy, the chenille green fabric is beautiful and soft. Compared to other options it’s affordable. Also easy to assemble. The only downside is you have to be sitting in the middle of the cushion for it to be comfortable, but this might be an issue for all sectional cloud couches. The rug we got is a beautiful pattern however it sheds and the puzzle pieces of the rug mat are always coming apart. We plan to duct tape them together. I’m hoping the shredding ends soon, we’ve had the couch and rug for about 3 weeks.

3 de fevereiro de 2026
logótipo da Cozey

Resposta da Cozey

Hi Laura, Thank you so much for your thoughtful and honest feedback. We’re really happy to hear how much you’re loving your Gaia couch, especially the green chenille. It’s such a beautiful fabric, and we’re glad the comfort and assembly experience met your expectations.

Regarding the seating feel, because our cushions are designed to taper slightly around the edges, it can be normal to feel more support toward the sides of the seat. Sitting closer to the center will typically feel plusher. We completely understand that this can come as a surprise, especially for those who aren’t used to modular sofas or cloud-style sectionals. Your feedback is truly appreciated.

As for the rug, thank you for flagging that. Shedding is more common with natural fiber rugs like wool or jute. Our washable rugs generally should not shed heavily, so what you’re experiencing isn’t something we’d want to overlook. In some cases, shedding can be influenced by cleaning methods or vacuum settings, but we’d like to take a closer look to ensure this isn’t a quality concern.

A member of our team will be reaching out to you directly so we can better understand what’s happening with the rug and make sure everything is as it should be. We truly appreciate you taking the time to share your experience with us.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais