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Cozey Opiniões 766

TrustScore: 4.5 em 5

4,3

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Classificada 4 em 5 estrelas

We’ve had the Cozey Ciello L-Shape couch for a little while now and overall I’m really happy with it. It’s exactly what I was looking for in both shape and color, and it fits the space beautifully... Ver mais

Classificada 5 em 5 estrelas

I love my Ara bed. It is so comfortable and looks perfect in my bedroom. It was a little harder to put together than anticipated but my husband helped and we got it done. The zipper popped off of... Ver mais

Classificada 3 em 5 estrelas

I like the idea and set up of the couch, however it is not nearly as comfortable as it should be. I can feel the hard ridge in the middle of the lounge where the bases come together. and the overall c... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Beautiful couch. Unmatched customer service. This company was very responsive, always responding within a few hours over email. They were reasonable - offering multiple fair solutions to my questions... Ver mais

Informações sobre a empresa

  1. Loja de móveis
  2. Acessórios para móveis
  3. Loja de mobília para sala de estar
  4. Loja de mobília ao ar livre
  5. Loja de sofás

Escrito pela empresa

Modern living made simple for you. Have you ever waited months to get a sofa that doesn’t even fit through your door? We've made furniture more convenient for you by continuously introducing innovative solutions to this common problem. Our designs are simple, easy to assemble, ship quickly – and for free – in courier-sized boxes, and adapt to your changing needs over time. We are committed to provide you with a delightful furniture shopping experience. In doing so, we work tirelessly to bring you thoughtfully designed products for your modern lifestyle, with world-class customer service.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

766 opiniões

5 estrelas
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1 estrela

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Classificada 1 em 5 estrelas

Not worth it!

I spent over $2000 on this sofa, but the fabric is terrible. I bought it because it boasted about being made of “performance material” and easy to wash, but it doesn’t clean well and looks worn out after just four months. They don’t accept returns after 30 days so they won’t help you at all. I really regret this purchase!

14 de outubro de 2025
logótipo da Cozey

Resposta da Cozey

Hi Jenny,

We’re truly sorry to hear that your sofa hasn’t met your expectations, especially after such an important investment. We completely understand how disappointing it can feel when a product doesn’t perform the way you hoped it would.

Our Performance fabric is designed with a tight, multi-dimensional weave intended to provide durability for everyday use. All of our certified textiles meet strict safety requirements verified by independent labs, and OEKO-TEX® Standard 100 certification confirms that the certified textile components have been tested against strict limits for harmful substances. We’re committed to quality, transparency, and long-lasting materials.

Regarding our policy, we do offer a 30-day risk-free trial so customers can try their sofa at home and return or exchange it within that timeframe. We aim to keep this policy fair and consistent for all clients. That said, we never want anyone to feel unsupported, and we’d genuinely like the opportunity to look into what happened here.

We invite you to reach out to our team directly so we can review your situation in more detail and see what we can do to improve your experience. Your satisfaction matters to us, and we’d appreciate the chance to make things right.

Classificada 1 em 5 estrelas

It's unusually difficult to get in…

It's unusually difficult to get in touch with someone, almost like they're trying to make it hard.

2 de fevereiro de 2026
logótipo da Cozey

Resposta da Cozey

Hi Andrew,

We’re truly sorry that your experience with your Ciello sofa, and the return process, has been frustrating. That’s certainly not the experience we aim to provide.

We understand how disappointing it must have felt when the sofa didn’t meet your expectations, and then to encounter additional delays. We recognize that the overall experience felt complicated and drawn out, and we sincerely apologize for that.

Our team has been in direct contact with you by email and phone, sharing tracking updates, extending your return window to give you added flexibility, and proactively arranging replacement packaging as soon as we were informed of the shipping issue. We’re continuing to closely monitor everything to help ensure the remainder of the return process goes as smoothly as possible.

We truly appreciate your patience and the opportunity to make this right.

Classificada 4 em 5 estrelas

I got the Ciello XL and am in love with…

I got the Ciello XL and am in love with the look and feel of this couch. I’ve never been huge into laying around on the couch but it’s now one of my favorite places in the house. The material is soft, the cushions are the perfect amount of firm+comfy, and the material doesn’t soak up liquids which is nice. It was so easy to put together - I did it by myself. Only downfall of the couch is that it pulls VERY EASY with claws. I was slightly disappointed with this as I thought it would be more durable for the price. But I have pills all over it already just from my cats even just walking on it - they really aren’t big into scratching furniture.

20 de dezembro de 2025
Classificada 3 em 5 estrelas

The Gaia xl is nice

The Gaia xl is nice. I ordered the green and really love the color and fabric. Putting it together was actually pretty neat and very straightforward. Can easily be done solo and the pieces are packaged individually so really lightweight. While I like the couch in general, there are some cons. The back cushions are so insanely thick that they take up a lot of seat room. The thickness also is a bit uncomfortable and stiff. The seat cushions, while insanely comfortable right now, are very basic and will not last long at all. It’s been a week and you can already tell where people sit most as the cushion is bending downward. These aren’t really the type of cushions that refluffing will help much. I really hope Cozey will supply replacement seat cushions as an option someday. I also purchased two ottomans and those are extra fluffy. If cozey would make the seat cushions a bit better and the back cushion just a bit less thick, this couch would truly be perfect

5 de fevereiro de 2026
logótipo da Cozey

Resposta da Cozey

Hi Courtney,

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re so glad to hear you’re loving the the chenille fabric in the color Sage and that the assembly process felt straightforward and easy to manage on your own, that’s exactly the kind of experience we hope to deliver.

We really appreciate you also sharing your feedback about the cushions.

The Gaia XL cushions are designed to create that plush, cloud-like feel. This seating uses a softer, airier fill to give that cozy, sink-in comfort and relaxed look. Because of this construction, some compression, especially in the areas that are used most, is a natural characteristic of cloud-style sofas. Softer cushions are intentionally designed to contour and respond to your body, which can make them feel incredibly comfortable while also requiring a bit of reshaping from time to time.

With this type of fill, gently fluffing, massaging, and rotating the cushions helps redistribute the interior material and restore their loft. Much like high-end pillow or down-alternative cushion construction, a quick reshift can help the cushion return to its fuller shape. It’s also normal for cushions to go through a brief settling period in the first few weeks as they adjust to regular use.

We truly value your comments about the back cushion thickness and the seat cushion performance after the first week. Feedback like this is incredibly important to us as we continue to refine our designs and explore future options, including replacement cushions.

We’d love the opportunity to look into your specific order and see how we can best support you. We’ll be reaching out to request your order information so we can review everything in more detail and explore possible solutions together.

Classificada 5 em 5 estrelas

This couch is amazing!!!

This couch is amazing! So comfy! Set up was easy. shipping was easy. no damage to packages at all. Very high quality and well built. Worth every penny! If you want the comfiest couch ever that buy from Cozey!

6 de fevereiro de 2026
Classificada 3 em 5 estrelas

We ordered a rug but it turned out more…

We ordered a rug but it turned out more of a blanket, so we returned it according to your instructions. We never got a refund, this was 3 weeks ago. Please advise.

2 de fevereiro de 2026
logótipo da Cozey

Resposta da Cozey

Hi Scott,

Thank you for taking the time to share your experience, we’re really sorry to hear about the frustration this has caused.

We completely understand how the feel of a washable rug can be different from what you might expect. Our washable rugs are intentionally designed to be thinner and more flexible so they can fit comfortably inside a standard household washing machine for easy cleaning and everyday maintenance.

Traditional rugs, on the other hand, are typically constructed with thicker piles, dense fibers, heavy backings, and sometimes additional padding or adhesives to hold their structure. Because of this heavier construction, they’re not designed to be machine washed, the weight and materials can make them too bulky for a washing machine and may even become damaged in the process. Washable rugs prioritize convenience and ease of care, which is why they feel lighter and more adaptable.

That said, we completely understand that this difference in construction may not have been what you were expecting, and we’re sorry it didn’t meet your needs.

Regarding your return and refund, we can see that a return was requested, and we sincerely apologize if you haven’t yet received confirmation on your refund. That’s certainly not the experience we want for our customers. Our team will be reaching out to you directly via email shortly to follow up and ensure this is resolved as quickly as possible.

Thank you again for bringing this to our attention, we truly appreciate the opportunity to make this right.

Classificada 4 em 5 estrelas

Love this sofa and ottomans

Love this sofa and ottomans. Love the comfort, quality and how it looks in our home. Very Modern and plenty of seating room for family gatherings. It was easy to put together. I would strongly consider using two people as I struggled with it by myself.

14 de janeiro de 2026
Classificada 1 em 5 estrelas

Not worth it

They sent the original sofa when I ordered the high angle version. Assembly was super difficult. Some parts still aren’t together. The cushions on the end don’t match. They sent a “replacement” that is for a different sofa.

The sofa is okay. Works for me- but overpriced for what it is

3 de fevereiro de 2026
logótipo da Cozey

Resposta da Cozey

Hi John, thank you for sharing your experience. We’re truly sorry this has been frustrating, no one should receive incorrect items, and we understand how disappointing that feels.

When you first let us know that the arm cushion seemed off and that the backrests and armrests might be the original style, we looked into it right away. Based on the photos you shared, one of the arm cushions appeared to be the incorrect size. We therefore sent a replacement high-angled arm cushion cover and insert so it matches your second arm cushion.

That said, the backrests and arms in your photos do appear to be the high-angled version. The box labels you shared indicate “high-angled,” and the connection style visible on the backrests and arms also matches the high-angled design. This suggests you did receive the correct backrests and arms.

Still, we completely understand how upsetting it is to receive the wrong arm cushion, and how concerning it feels if the replacement may not seem right either. A member of our team will be reaching out shortly to review the replacement with you and clarify everything regarding the backrests and arms.

Your experience matters to us, and we truly appreciate you taking the time to share it.

Classificada 5 em 5 estrelas

Fast delivery, COMFORTABLE couch

I am really amazed at the speed of delivery and ease of putting the pieces together. It is a quality piece that is beyond comfortable. The only suggestion I would have would be to beef up the zippers to a larger/sturdier zipper like I’ve seen on competitor couch cushions. Overall very happy with my purchase and would recommend to others!

3 de fevereiro de 2026
Classificada 5 em 5 estrelas

Happy Customer

Firstly, I love the table. It is just what I was looking for and need. I’m obsessed with good design and functionality. This table checks all the boxes. This is my first purchase from Corey and I was very impressed. Great product and free shipping! Shipping time was 5 days…fast! Thank you. I will consider Cozey for future purchases.

3 de fevereiro de 2026
Classificada 4 em 5 estrelas

Great customer service, disappointing quality

The customer service is fabulous. Delivery was quick and the driver was helpful. The couch itself is beautiful but I did expect much better quality for the price. The cushions don’t keep form and look really raggity after sitting. The seat cushions also lost their volume in no time which was disappointing (and I’m a petite person). There was also a bunch of excess thread on every cushion that needed to be cut away.
We shall see if customer service stays fabulous when I eventually need to reorder seat cushions because they’ve flattened into nothing.

12 de janeiro de 2026
Classificada 5 em 5 estrelas

Extremely happy with our purchase

Extremely happy with our purchase. Quality seems really well for the price. Was able to switch colors within the 30 day window which was wonderful. Absolutely fantastic customer service!!!

9 de janeiro de 2026
Classificada 1 em 5 estrelas

You keep harassing me with emails

You keep harassing me with emails. Stop.

13 de janeiro de 2026
logótipo da Cozey

Resposta da Cozey

Hi Christopher,

Thank you for taking the time to share this, we’re really sorry that our emails came across as frustrating. That certainly wasn’t our intention.

The messages you received were only related to your order and delivery updates, and you weren’t signed up for any marketing emails. Still, we completely understand how even helpful updates can sometimes feel like too much, and we appreciate you letting us know how it landed for you.

Your feedback is heard, and we’ll keep it in mind as we work to make our communication feel more considerate and balanced.

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