Cozey Opiniões 766

Excellent customer service and responsiveness. The product was exactly what I was looking for - especially with dogs in the house

Although I experienced some delivery issues, the Cozey team was incredibly responsive and helpful throughout the process. In the end, everything worked out and I’m very happy with my couch.

Overall good experience and I am happy with the couch. It's very comfortable and looks nice, however the back of the couch is not so aesthetically pleasing and this couch would look better up against a wall, rather than in the center of a room, which it is for me. My only other feedback is that the cushions are difficult to insert, and the plastic slots beneath the couch are hard to aim for, making it difficult to attach all the sectionals.

I absolutley love my couch!

It was so easy to put together, the difficult part was the chaise, which took 2 people due to size, but aside from that I was able to do all of it by myself!

The absolute best part, was how quickly it shipped. I was expecting it to take a week, but it arrived the following day.

The material is even better than the swatches and the structure is fantastic. Overall I couldn’t ask for a better experience!

We absolutely LOVE our Cozey couch - it was by far our favorite couch we tried while shopping and it’s totally lived up to our expectations since it arrived. Set up was a breeze and it looks great - for a couch with such ample dimensions and depth, it still manages to blend in well to our space, and honestly accentuate it. We are thrilled with the purchase.

Our swatches for the Ciello came so quickly and were extremely helpful when deciding which fabric/color to go with

I’ve had my couch a couple weeks now, and I’m so happy. Ordering online is scary but there was an option to return in 30 days, which I won’t need but was nice to have the option. Shipping was easy and surprisingly fast especially based on some older reviews. It was delivered 5 days after ordering. I was able to assemble everything myself pretty quickly, takes a little elbow grease but nothing I couldn’t handle. It’s comfortable, and looks great (I got the Atmosphere), I’d recommend 10/10

I love it!! So cozy and roomy and the color is perfect. I struggled to put it together solo, but once I got help it was pretty easy.

The delivery process was a complete mess! No way any company should ship/delivery incomplete pieces of a sectional under any circumstances! The inconvenience and have a “partial” sectional while you wait for the others to arrive 3 days later will definitely remove any recommendations I would have for a product!

I bought the Altus because you can expand the sofa over time, piece by piece. My plan was to join my two couches into one sectional after renovating, which I just completed. Just found out that I have to start against and spend another few thousand dollars on a couch because they are retiring the collection and only offer my fabric (which was standard) as a custom made order now. Ouch - that’ll be pricey!
I also have to replace the chaise cushion because it’s flattened, and some of the covers because they have pulls. It’ll be cheaper to go with a brand new sofa from somewhere else which is exactly what I’ll do.

Cozey is fantastic. The furniture is beautiful and I received it very quickly. I bought the Stella coffee tables. I didn’t get the matching tv stand because it wasn’t in my budget & now I’m bummed that I didn’t. Great company!

I erroneously ordered my sofa twice and messaged the Support Team to help correct my issue. Alfonso and the rest of the team were super responsive and helped resolve and also assisted with a few other follow-up inquiries I had. In the end, I received the correct sofa, and even a few days earlier than expected! I could not be happier with the product, but the Cozey team really stepped up to help. 12/10.

Very quick delivery, quality is great, very happy with my purchase

Delivery was great! We love our new couch and how comfy and good it looks in our space!!

Excellent customer service and high quality product! We ordered the Gaia sectional and are very pleased with our new couch. We ended up ordering one too many seats for our living room, so we exchanged a seat for an ottoman and couldn't be happier! Customer service was very responsive and made our exchange very simple. Really nice quality material, easy to wash and maintain for our family of 5 plus a dog, and very very cozey!!

Customer service was outstanding! Couch is great other than wish I would’ve went with different style as pillows on Gia are always falling and I missed the return date 🥹

I love my new couch! Shipping was fast, assembly was super easy, and it looks fantastic in my space. The quality feels great so far, and I’m really happy with this purchase.

My experience with purchasing a Cozy couch was excellent! I found the company through an Amazon reviewer wishing they'd bought from Cozy instead. I visited the website and found plenty of modular pieces that can be configured to fit most spaces. My space is very small, more of a nook. I purchased the Celia style without arms to save space. The couch packages arrived within 3 days of my order. My friend and I put it together quickly and easily. The instructions were well written and easy to follow. The pieces were smartly shipped without excess packaging. The couch is elegantly designed and extra comfy. We enjoy it everyday and appreciate the quality!

Customer service is unmatched! We had a few minor concerns with our couch and they stopped at nothing to ensure we love it (which we do!). I would absolutely recommend both the Atmosphere couch and generally buying through Cozey because of the top notch experience.