Ordered a mask which was listed on the website as being in stock. 9 days later no update from them so I gave them a call, only to be told they don't stock it. They didn't even bother to email me to te... Ver mais
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Leia as opiniões dos outros
It’s been 12 years since we purchased her Resmed S90 so when we recently replaced it with the latest Air 10 machine … WOW! What a magnificent difference in the upgrade of the CPAP machines. She said... Ver mais
A empresa respondeu
I always feel personally addressed in my interaction with CPAP staff either on the phone or at the store in Botany Road Mascot, Sydney. It is good to be attended by people who enjoy their work. Al... Ver mais
A empresa respondeu
You tried to get my new mask to me when I said I needed express delivery but it wasn't an option I could choose. It turned up the day I needed it for hospital but unfortunately I had already left ,... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre CPAP Australia
Escrito pela empresa
CPAP Australia is Australia’s leading provider of Sleep Apnea Treatments.
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
Informações de contacto
4,2
Bom
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
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Resposta da CPAP Australia
Hi Warren! Great to hear of your easy, prompt experience. Thank you for your review - it is much appreciated! We hope to see you again in future. Sleep well, CPAP Australia
Resposta da CPAP Australia
Hi Steve! Thank you for your review - it is much appreciated! We love to hear that you are confident enough in our service to order many times. We hope to see you again in future. Sleep well, CPAP Australia.
Quick replacement part
I needed a quick replacement part for my CPAP mask. It was delivered quickly without any problem.
11 de julho de 2023
Resposta da CPAP Australia
Hi Mark! Thank you for taking the time to share this wonderful review with us! We are thrilled to hear of your positive, smooth experience and hope we see you again in future. Sleep well, CPAP Australia
Didn’t work as good as I expected
The chin strap doesn’t work as good as I expected I sill find that I breath through my mouth.
9 de julho de 2023
Resposta da CPAP Australia
Hi Wayne, sorry to hear that your chin strap did not meet your expectations. It may be as simple as needing another size. We want to give you a hand with this so feel free to contact us when you can and we would be happy to advise you. Sleep Well, CPAP Australia
Resposta da CPAP Australia
Hi ML! Thank you for your review. We couldn't be more thrilled to hear that you had a great experience. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia
Helpful and knowledgable staff.
Helpful and knowledgable staff.
Product ordered was shipped within 24 hours and delivery was quick.
9 de julho de 2023
Resposta da CPAP Australia
Hi Pamela, Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you. We’ll be sure to pass on the positive feedback and look forward to helping you again next time. Sleep well, CPAP Australia
Quick response
18 de junho de 2023
Resposta da CPAP Australia
Hi Yvonne! We love to hear when our team gets it right. We take pride in our customer service and satisfaction. We hope to see you again in future. Sleep well, CPAP Australia
I returned my tubing to you by post on…
I returned my tubing to you by post on 29th July. Today have had no response from you.
4 de junho de 2023
Resposta da CPAP Australia
Hi Virginia, please seek to get in contact with us regarding this so we can get this fixed up for you asap. You may send us details at cpap@cpapaustralia.com.au. Sleep Well, CPAP Australia
Disappointing
After hearing nothing for a week after placing my order, I called to follow up. Initially I was told that it had been despatched the same day as the order was placed (which was a Sunday!). I was then told that despatch couldn't be reached and that someone would call me back. ( still waiting for that). The order arrived a few days later, having been dispatched the day after I called. This is unusual for this company, but it leaves a sour taste!
17 de junho de 2023
Resposta da CPAP Australia
Dear Bruce, Thank you for writing this review. We’re known to get things right, and we regret that you had a frustrating experience this time. Your satisfaction means a lot to us, so please email us at cpap@cpapaustralia.com.au, and we’ll try find a solution. Sleep Well, CPAP Australia
Always fast delivery at a fair price
17 de junho de 2023
Resposta da CPAP Australia
Hi Bruce, Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience. Please do not hesitate to reach out for any further product support. Sleep well, CPAP Australia
Resposta da CPAP Australia
Hi Rhonda, We couldn’t be more thrilled to hear that your gear is working for you. We wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia
Resposta da CPAP Australia
Hi Geoff! We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We look forward to seeing you again in future. Sleep well, CPAP Australia.
What a difference!
It’s been 12 years since we purchased her Resmed S90 so when we recently replaced it with the latest Air 10 machine … WOW! What a magnificent difference in the upgrade of the CPAP machines. She said it’s “Compact - easier to assemble, quicker, quieter, hose swivel, reusable filter, less parts to wash etc. I’m sorry I didn’t replace my machine earlier!”
8 de julho de 2023
Resposta da CPAP Australia
Hi Kevin! Thank you for taking the time to share this wonderful review with us and the community! We couldn’t be more thrilled to hear that your equipment is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia
I ordered the wrong thing but there is…
I ordered the wrong thing but there is no refund or exchange for my items
8 de julho de 2023
Resposta da CPAP Australia
Hi Darryl, thanks for bringing this to our attention. Unfortunately some items are not listed under our 30 day money back gurantee as when they are opened they are no longer in saleable condition. However we do understand sometimes things can be ordered accidently in which case, if you contact us upon receiving the item, we may be able to arrange something with you, depending on what it is and the situation. We hope you will return in future and allow us to give you a hand next time you are needing to purchase something. Sleep Well, CPAP Australia
Small make
I bought strapping the same as mu current one but it is way smaller and of course I cannot return it, which I do understand. From day one all of my products for my machine have been small, I certainly could not sleep with it once it was all attached, my face felt like it was all scrunched up, most uncomfortable.
8 de julho de 2023
Resposta da CPAP Australia
Hi Cynthia, thanks for sharing this and sorry to hear about some struggles and any possible confusion. We would like to help find a solution here for you and possibly clarify with you by looking over all your orders and what you have already. Please contact us cpap@cpapaustralia.com.au or you may also ring us. Sleep Well, CPAP Australia
Good service
6 de julho de 2023
Resposta da CPAP Australia
Hi Khushrow! We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future. Sleep well, CPAP Australia.
I had trouble focusing on the light
I had trouble focusing on the light, as I have a high ceiling!
After trying for 3 nights, I gave up
7 de julho de 2023
Resposta da CPAP Australia
Hi Elizabeth, which item are you referring to? Please feel free to get in contact with us so we can discuss this with you and offer some advise or resolution. Sleep Well, CPAP Australia
I wasn't sure if I had picked the…
I wasn't sure if I had picked the correct size rang spoke to a lovely lady who checked for and fixed it up great service thank you
7 de julho de 2023
Resposta da CPAP Australia
Hi David! We are so thrilled to hear of your easy, prompt experience with our team. We'll be sure to pass on the positive feedback and look forward to helpng you again next time. Sleep well, CPAP Australia.
Resposta da CPAP Australia
Hi Roland, sorry to hear of this frustrating experience, I can see on your account that you had recently been refunded for the item. We regret that you had a frustrating experience this time. Your satisfaction means a lot to us and we hope you will be willing to come back to us in future. Please know we are always here to help recitfy any issues and investigate on our end as sometimes postage issues come from Aus Post as well. Sleep Well. CPAP Australia
Efficient and fast delivery of great…
Efficient and fast delivery of great product.
16 de junho de 2023
Resposta da CPAP Australia
Hi John, Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience. Please do not hesitate to reach out for any further product support. Sleep well, CPAP Australia
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