Ordered a mask which was listed on the website as being in stock. 9 days later no update from them so I gave them a call, only to be told they don't stock it. They didn't even bother to email me to te... Ver mais
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It’s been 12 years since we purchased her Resmed S90 so when we recently replaced it with the latest Air 10 machine … WOW! What a magnificent difference in the upgrade of the CPAP machines. She said... Ver mais
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I always feel personally addressed in my interaction with CPAP staff either on the phone or at the store in Botany Road Mascot, Sydney. It is good to be attended by people who enjoy their work. Al... Ver mais
A empresa respondeu
You tried to get my new mask to me when I said I needed express delivery but it wasn't an option I could choose. It turned up the day I needed it for hospital but unfortunately I had already left ,... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre CPAP Australia
Escrito pela empresa
CPAP Australia is Australia’s leading provider of Sleep Apnea Treatments.
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
Informações de contacto
4,2
Bom
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
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Resposta da CPAP Australia
Hi Haydos! We love to hear when our team gets it right - thank you so much for taking the time to share this with us. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia.
Order incomplete
I am still waiting for the order to be completed. Haven't received the mask that was ordered and paid for which was also the biggest expense and what I am needing.
6 de junho de 2023
Resposta da CPAP Australia
Hi Peter, we generally get orders out as soon as possible so this is quite strange. We would like to have a look into this for you. If you'd like, you may reach out to us at cpap@cpapaustralia.com.au. Sleep Well, CPAP Australia
Resposta da CPAP Australia
Hi Wilhelmina! Thank you for your review, it is much appreciated! We take pride in our customer service and satisfaction. We look forward to seeing you again in future. Sleep well, CPAP Australia
Good value and speed of service
15 de julho de 2023
Resposta da CPAP Australia
Hi Jacques! We are so thrilled to hear of your easy experience. We appreciate your time in submitting this fantastic review. We hope to see you again in future. Sleep well, CPAP Australia
Service was great
24 de junho de 2023
Resposta da CPAP Australia
Hi Tim! We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future. Sleep well, CPAP Australia
Rapid receipt of items
Rapid receipt of items. Friendly helpful phone service, easy to navigate website.
23 de junho de 2023
Resposta da CPAP Australia
Hi Roslyn! Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you. We’ll be sure to pass on the positive feedback and look forward to helping you again next time. Sleep well, CPAP Australia
Resposta da CPAP Australia
Hi Dixie! We are so thrilled to hear of your easy, prompt experience. Thank you so much for sharing this fantastic review! We look forward to seeing you again in future. Sleep well, CPAP Australia
Very poor customer service
Very poor customer service. Given incorrect information regarding return of item. Follow up non existent.
13 de julho de 2023
Resposta da CPAP Australia
Hi Sandra, Thanks so much for sharing your review with us. We’re sorry that your recent experience with our team fell short of expectations and that there may have been some miscommunication. We intend on making this right, so please email us at cpap@cpapaustralia.com.au and we will have a further look into this. Sleep Well, CPAP Australia
Online ordering was an easy process.
Online ordering was an easy process.
Ordered items were well packed and undamaged when the parcel arrived.
I was unpleasantly surprised by the cost of one item in particular. The cost, at the discounted price, was 4 x the cost advertised for the same product in USA.
22 de junho de 2023
Resposta da CPAP Australia
Hi Myra, thanks for sharing this, glad to hear your online experience was nice and easy. In terms of the pricing, please note that products available overseas are priced differently and from many many different suppliers. We would suggest looking within Australia for more accurate pricing and reliable delivery etc. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia
Easy to deal with
Bought a new style mask that didn’t and up working for me, the team were happy for me to return it and I purchased another mask which fits perfectly.
13 de julho de 2023
Resposta da CPAP Australia
Hi Marc! We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future. Sleep well, CPAP Australia
Prompt delivery
13 de julho de 2023
Resposta da CPAP Australia
Hi Merrilyn! Thank you for your review, it is much appreciated! We are thrilled to hear your delivery was easy and prompt. We look forward to seeing you again. Sleep well, CPAP Australia.
The staff at Ashburton was extremely…
The staff at Ashburton was extremely friendly, knowledgeable and helpful
22 de junho de 2023
Resposta da CPAP Australia
Hi Richard! Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you. We’ll be sure to pass on the positive feedback and look forward to helping you again next time. Sleep well, CPAP Australia
Resposta da CPAP Australia
Hi Marella! We couldn't be more thrilled to hear that you had a smooth experience. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia.
Quick delivery and a good product.
13 de julho de 2023
Resposta da CPAP Australia
Hi David, Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience. Please do not hesitate to reach out for any further product support. Sleep well, CPAP Australia
Good customer experience, good equipment.
I always feel personally addressed in my interaction with CPAP staff either on the phone or at the store in Botany Road Mascot, Sydney.
It is good to be attended by people who enjoy their work.
Also, it is very satisfying that the equipment is high quality!
Thank you
.Michael S.
30 de julho de 2023
Resposta da CPAP Australia
Hi Michael! Thank you for your review! It's so nice to hear that our team were able to support you. We'll be sure to pass on the positive feedback and look forward to helping you again next time. Sleep well, CPAP Australia.
Emergency away from home!
I traveled from the US to Australia. While I was in Australia, I damaged my CPAP hose. 😭
CPAP Australia has exactly what I needed, delivered promptly. Holiday saved!🥳
13 de julho de 2023
Resposta da CPAP Australia
Hi Corlis! Thank you for your review, it is much appreciated! We love to hear when our team gets it right - thank you so much for taking the time to share this with us! Sleep well, CPAP Australia
Unable to rate
I am unable to rate the use of this product as I am still waiting for my order to arrive. The item has been on back order for quite a long time.
21 de junho de 2023
Resposta da CPAP Australia
Hi Samantha, sorry to hear this. Sometimes we do have some items that are on backorder which is in most cases out of our control and waiting for more stock can be sometimes timely depending on suppliers. We do however understand this translates negatively on us. If you would like to cancel the order if still not received, we can do that also. Please reach out and let us know! Sleep Well, CPAP Australia
Great service easy to use fast delivery
20 de junho de 2023
Resposta da CPAP Australia
Hi Christian, We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future. Sleep well, CPAP Australia
Resposta da CPAP Australia
Hi Paul! We love to hear when our team gets it right. We are thrilled to hear of your positive, smooth experience and hope we see you again in future. Sleep well, CPAP Australia
Resposta da CPAP Australia
Hi Heather, We couldn’t be more thrilled to hear that order was easy and the delivery was quick. Thank you for your review. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia
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