Ordered a mask which was listed on the website as being in stock. 9 days later no update from them so I gave them a call, only to be told they don't stock it. They didn't even bother to email me to te... Ver mais
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You tried to get my new mask to me when I said I needed express delivery but it wasn't an option I could choose. It turned up the day I needed it for hospital but unfortunately I had already left ,... Ver mais
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Informações sobre a empresa
Sobre CPAP Australia
Escrito pela empresa
CPAP Australia is Australia’s leading provider of Sleep Apnea Treatments.
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
Informações de contacto
4,2
Bom
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sent the wrong product
11 de agosto de 2023
Resposta da CPAP Australia
Hi Greg,
Thank you for taking the time to share this review with us.
I believe we have since rectified your order, we do apologise for the delay.
If you run into any further order or product issues, please be sure to let us know.
Sleep well,
CPAP Australia
Resposta da CPAP Australia
Hi Allan,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well, CPAP Australia
A timely service
My order was delivered in a timely efficient manner. A great service!
Thank you.
Helen
10 de agosto de 2023
Resposta da CPAP Australia
Hi Helen,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
CPAP Australia
Great service
10 de agosto de 2023
Resposta da CPAP Australia
Hi Colin!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Resposta da CPAP Australia
Hi Gail!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Wrong and Faulty Parts
I was going to score higher based on the outcome of my contact regarding the issue. Unfortunately I have not been able to contact you either via web portal, captcha tool was not working, or by phone, I just sat in position 1 in the que for 30 mins. Left a message for you to call me when convenient for you, probably not so much for me.
The issue is that you have sent me the wrong size mask and the elbow joint leaks around the joint.
31 de agosto de 2023
Resposta da CPAP Australia
Hi Tony,
We apologise for the delay in our response and are very sorry to hear you are having trouble with your equipment in your order.
Please contact us via phone on 1300 69 2727 and we will do what we can to find a resolution.
Thank you.
CPAP Australia
Great to deal with. Fast delivery.
As always easy to deal with and lovely fast delivery!
9 de agosto de 2023
Resposta da CPAP Australia
Hi Ann!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Fast and reliable service
9 de agosto de 2023
Resposta da CPAP Australia
Hi Isabella!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Happy with the price and the service.
Happy with the price and the service.
Delivery was prompt.
18 de julho de 2023
Resposta da CPAP Australia
Hi Roslyn!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Fast delivery easy purchasing.
18 de julho de 2023
Resposta da CPAP Australia
Hi Wendy!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Resposta da CPAP Australia
Hi Melisa!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Resposta da CPAP Australia
Hi NA!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Easy to deal with and quick delivery
8 de agosto de 2023
Resposta da CPAP Australia
Hi Anthony
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Easy to use website and fast delivery
5 de agosto de 2023
Resposta da CPAP Australia
Hi Milorad!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Easy to order and quick delivery.
7 de agosto de 2023
Resposta da CPAP Australia
Hi Frank!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Resposta da CPAP Australia
Hi Suellen!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
It’s not really uncomfortable to wear
It’s not really uncomfortable to wear. I got used to it very quickly. It stops my jaw from dropping and my mouth opening. I find that it makes a huge difference in my snoring along with my mouth guard. Not 100% but very close.
5 de agosto de 2023
Resposta da CPAP Australia
Hi Karl,
Thank you for taking the time to share this wonderful review with us and the community! We couldn’t be more thrilled to hear that your equipment is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep.
If you run into any product issues, please be sure to let us know.
Sleep well,
CPAP Australia
Fast service and good price.
16 de julho de 2023
Resposta da CPAP Australia
Hi Leanne!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Very happy All items where as advertised and…
All items where as advertised and delivered on time
17 de julho de 2023
Resposta da CPAP Australia
Hi Wayne!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
The youth headgear set did not come…
The youth headgear set did not come with a magnetic cloth which I was told specifically when I asked. Is the old style. You should let me know before that. I specifically ask to have the magnetic opening. Good received is not the same.
16 de julho de 2023
Resposta da CPAP Australia
Hi Angie,
We are sorry to hear there was an issue with your order.
Please email us on cpap@cpapauastralia.com.au if there is anything further we can do to assist you.
Sleep well
CPAP Australia
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