Ordered a mask which was listed on the website as being in stock. 9 days later no update from them so I gave them a call, only to be told they don't stock it. They didn't even bother to email me to te... Ver mais
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I always feel personally addressed in my interaction with CPAP staff either on the phone or at the store in Botany Road Mascot, Sydney. It is good to be attended by people who enjoy their work. Al... Ver mais
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You tried to get my new mask to me when I said I needed express delivery but it wasn't an option I could choose. It turned up the day I needed it for hospital but unfortunately I had already left ,... Ver mais
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Informações sobre a empresa
Sobre CPAP Australia
Escrito pela empresa
CPAP Australia is Australia’s leading provider of Sleep Apnea Treatments.
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
Informações de contacto
4,2
Bom
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I emailed to request that my order not…
I emailed to request that my order not be sent until a certain date as I was away overseas. It was sent, was supposedly delivered but there is no sign of it when I arrived back. I emailed to complain and request another order be sent.So far no response.
6 de agosto de 2023
Resposta da CPAP Australia
Hi Nigel,
We are very sorry to hear you did not receive your parcel. While we try our best to make a timely response to all emails, sometimes they are not received in time, and in this case, the order had already been packed and shipped. Please email us on cpap@cpapaustralia.com.au if there is anything we can do to help you locate your parcel.
Thank you
CPAP Australia
Resposta da CPAP Australia
Hi Stephen!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Quick easy delivery was on time
5 de agosto de 2023
Resposta da CPAP Australia
Hi Cam,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
CPAP Australia
Resposta da CPAP Australia
Hi Rita,
Thank you for taking the time to share this wonderful review with us and the community! We couldn’t be more thrilled to hear that your equipment is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep.
If you run into any product issues, please be sure to let us know.
Sleep well,
CPAP Australia
You receive exactly what you want and…
You receive exactly what you want and well within time.
3 de agosto de 2023
Resposta da CPAP Australia
Hi Judith,
Thank you for taking the time to share this wonderful review with us and the community!
Your recommendation means a lot to us, we wish you many nights of good and healthy sleep.
If you run into any product issues, please be sure to let us know.
Sleep well,
CPAP Australia
Fast service and quality products
4 de agosto de 2023
Resposta da CPAP Australia
Hi Shane,
Thank you for taking the time to share this wonderful review with us and the community! We couldn’t be more thrilled to hear that your equipment is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep.
If you run into any product issues, please be sure to let us know.
Sleep well,
CPAP Australia
I Received the item quickly
3 de agosto de 2023
Resposta da CPAP Australia
Hi Peter!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
I've dealt with cpap Australia for many…
I've dealt with cpap Australia for many years.
You are fast, efficient and in Australia.
Delivery is fast and ontime. Price is reasonable. And you have the latest products I require.
Thank you
2 de agosto de 2023
Resposta da CPAP Australia
Hi Vincent!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Terrible service
Terrible service and communication and have not received what I ordered!
2 de agosto de 2023
Resposta da CPAP Australia
Hi Michael,
We sincerely apologise for the delay in our response, and the extended delay with your order.
We have rectified the issue which prevented the warehouse getting your order, and have since shipped this one out to you.
Once again, our greatest apologies.
We wish you all the best in your future sleep journey.
CPAP Australia.
Product came quickly was exactly what…
Product came quickly was exactly what was expected.
6 de julho de 2023
Resposta da CPAP Australia
Hi Judith,
We are so thrilled to hear of your easy, prompt experience with our team.
We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
CPAP Australia
My mask cushions came well packed /…
My mask cushions came well packed / intake fitted my mask great / they are so comfortable thank u
2 de agosto de 2023
Resposta da CPAP Australia
Hi Sally,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
CPAP Australia
quick service wonderful
12 de julho de 2023
Resposta da CPAP Australia
Hi Lynn,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
CPAP Australia
Truly appreciate taking to someone that…
Truly appreciate taking to someone that knows what I'm talking about. Made the whole process so easy.
2 de agosto de 2023
Resposta da CPAP Australia
Hi Mary!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your helpful, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Never have a problem with anything I…
Never have a problem with anything I order from this company
31 de julho de 2023
Resposta da CPAP Australia
Hi Louise! Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you and that you are always pleased with us! We’ll be sure to pass on the positive feedback and look forward to helping you again next time. Sleep well, CPAP Australia
Replacement humidifier solved the problem
Replacement humidifier solved the leaking air problem from the old one which I had dropped.
1 de agosto de 2023
Resposta da CPAP Australia
Hi David,
We are happy to hear that your new water chamber has solved your problem. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep.
If you run into any product issues, please be sure to let us know.
Sleep well, CPAP Australia
Great prices better than the local…
Great prices better than the local agent,quick delivery
31 de julho de 2023
Resposta da CPAP Australia
Hi Kerry,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
CPAP Australia
Slow delivery and no Information given
Delivery took a long time and no information given as to when to expect the delivery despite two emails sent with no reply. Eventually got some information through the chat app
1 de agosto de 2023
Resposta da CPAP Australia
Hello Charles,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
CPAP Australia
Reasonable price and quick service
10 de julho de 2023
Resposta da CPAP Australia
Hi Lindsay!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Always prompt delivery and item/s…
Always prompt delivery and item/s exactly what I ordered.
31 de julho de 2023
Resposta da CPAP Australia
Hi Dawn!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Doesn’t work
Doesn’t work. $70 for something to flash a blue light a couple of times then turn off, does nothing
31 de julho de 2023
Resposta da CPAP Australia
Hello Michael,
Thank you for bringing your experience to our attention. We are so sorry that the Dodow product was not suitable for you.
If we can help you on your sleep journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
CPAP Australia
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