Fantastic small business, always on hand for any queries, speed of light delivery, packed carefully. The clay is ALWAYS fresh which is so very important! Since finding Craft Cellar (after 40 plus year... Ver mais
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Fabulous clay at really affordable and fair prices with quick delivery. Customer service is also excellent. I wouldn’t look elsewhere now for polymer clay!
A empresa respondeu
Although there was a slight mishap with the labels & postage, Natalie emailed immediately and the error was corrected! I’ve bought from Natalie before, and I’m excited to use the new clay I’ve ordered... Ver mais
A empresa respondeu
This isn’t my first experience buying from Nataie Fowler, and once again I’m absolutely delighted. The service is excellent, and I’m very happy with my purchase. Natalie is always attentive to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Craft Cellar is a family business. Our online shop specialises in polymer clay and all the tools and finishes needed to complete any project. We work closely with leading brands FIMO, Sculpey and Cernit and aim to never be out of stock of key colours and items. We hate to disappoint so we closely monitor stock levels to avoid running out. We ensure we maintain a personal touch in everything we do, and love building a relationship with our regular customers. We also try to adhere to any special requests for specific colours or items we may not yet stock. Orders are packed by hand and sent out the same day whenever possible. We offer a range of postage options starting from £1.95 for a small order, to guaranteed next day delivery. Standard delivery is also free for orders over £60.
Informações de contacto
8 Half Mile, LS131BW, Leeds, Reino Unido
- 07711586368
- natalie@craftcellar.co.uk
- craftcellar.co.uk
4,9
Excelente
307 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
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Brilliant service
Brilliant service, packaged well, with a lovely personal thank you enclosed. 😊
27 de outubro de 2025
Resposta da Craft Cellar
Thank you so much for leaving a review Clare ❤️ you are so kind!
Resposta da Craft Cellar
I'm so happy to read this, honestly thank you so much! :)
Brilliant supplier
Brilliant supplier, always easy to order and fast delivery. Wouldn't use anyone else.
27 de outubro de 2025
Resposta da Craft Cellar
Thank you so much for choosing Craft Cellar! It means so much :)
Amazing experience with Craft Cellar
Amazing experience with this seller, I needed to order quite a lot of clay and their cusomer service was truely one of a kind keeping me updated throughout - my order was packaged immediately & delivered next day. It arrived in good packaging and in a well organised manner that made it really easy for me to unpack. Even after delivery they checked in to ensure everything was ok with my order. Couldnt recommend Craft Cellar enough, they definitely have a new customer for life. Thank you once again!
26 de outubro de 2025
Resposta da Craft Cellar
Hayley! ❤️ I'm so touched, thank you for leaving such a lovely review, you're so kind and really this has made me so happy!
Delivery was so quick
Delivery was so quick! I’ve struggled getting good quality clay and the box came and I can feel that the clay is good as it’s softer than the ones I had been purchasing! Had a lovely little thank you inside too! I’ll definitely be ordering from here again ☺️
1 de outubro de 2025
Resposta da Craft Cellar
Aw Jennifer, thank you ❤️ You are so lovely! I'm so happy to read this!
100% Recommended!
A great, speedy service. High quality products at a fantastic price! 100% recommended! Many Thanks.
4 de outubro de 2025
Resposta da Craft Cellar
I'm so happy to read this!! :D Thank you!
Quick service
The website is easy to navigate and the order was delivered quickly.
24 de setembro de 2025
Resposta da Craft Cellar
It's great to hear this, thank you!
My go to shop for polymer clay
My go to shop for polymer clay. Great prices, fabulous customer service, quick and efficient delivery. Why go anywhere else? Craft cellar has it all.
3 de outubro de 2025
Resposta da Craft Cellar
Thank you Jacqui, have a lovely weekend! ❤️
Resposta da Craft Cellar
Thank you so much! :)
Very happy with purchase
Very happy with purchase. Prices reasonable for Sculpey clay even with ordering from Ireland + having to pay vat. Great selection of colours can't find in other locations. Delivery was also very fast
3 de setembro de 2025
Resposta da Craft Cellar
Hi Holly, thank you so much. I am going to send you an email too because your review is number 100! So you get a £10.00 voucher for free to say thank you :D
Products as described at very…
Products as described at very reasonable prices. Delivery was very fast. Will certainly use again
26 de agosto de 2025
Resposta da Craft Cellar
Thanks Gina, I'm so glad you are pleased with your order :)
My orders are always delivered on time…
My orders are always delivered on time and well packaged. The only site I buy clay from! love it!
2 de setembro de 2025
Resposta da Craft Cellar
Thank you Joanne, you are so kind!
Amazing customer service experience
I was struggling to find a supplier who sold a big range of polymer clay along with mamy colours available when I stumbled accross craftceller. Amazing customer service from Natalie. Very responsive to all communications. Competively priced and quick delivery.
11 de setembro de 2025
Opinião espontânea
Resposta da Craft Cellar
Thank you so much for taking the time to leave this review :) it's made my day to read it!
Resposta da Craft Cellar
Thank you for the review Celeste :)
Resposta da Craft Cellar
Thank you so much for the great review :)
Craftcellar are great!
Craftcellar are great! they have what I want, and ordering is easy, convenient and fast. Their staff are friendly and always understanding. I will never stop doing business with them.
3 de agosto de 2025
Resposta da Craft Cellar
Thank you so much for such a great review! I really appreciate it :)
Customer Service OUTSTANDING!
They posted out the items quickly. I had great issues with the courier, which is not Craft Cellar fault at all. Craft cellar was amazing in responding, supporting and helping to try and get the order to me. Cutting a long stressful story short, the order came in the end.
I cannot fault this company and they have taken on feedback of using a different courier provider.
Thanks so much for your support, patience, help and understanding. Other companies should treat their customers like Craft Cellar does!
Thank you
19 de agosto de 2025
Opinião espontânea
Resposta da Craft Cellar
Thanks for these very kind comments. Yes we have a particularly bad experience with a courier service and as a result have made changes to our dispatch arrangements to try to avoid problems like this in the future. Thanks for your patience. At least things worked out in the end.
Great service and range of products
Great service. I left it late to order and the staff were quick to reassure me that the package would arrive on time, which it did.
11 de agosto de 2025
Resposta da Craft Cellar
Thanks for this feedback. We send out as quickly as we can mainly using Royal Mail and DPD tracked services.
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