We had exemplary service, guidance and help from Paul Anderson as booked a Southampton to New York cruise on the QM2. Particularly helpful was Paul's advice on cabin category and location. Mature, pro... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My wife and I have never cruised before and after conducting our own research we decided that a Cunard cruise was our best option. The cruise representative talked us through the process and provided... Ver mais
A empresa respondeu
We have been using the Cruise Line for the last 8 years and cannot fault them, Paul Andrews our contact is so helpful and always ensures we get a great deal and always go the extra mile to ensure we... Ver mais
We have dealt with Paul at Cruise Line for many years and always found him to be very helpful friendly and efficient. Any problems with a booking and he always there to sort it out
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Informações de contacto
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, Reino Unido
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
4,9
Excelente
511 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Another cruise booked through Nikki…
Another cruise booked through Nikki Morgan at The Cruise Line. We have had the pleasure of dealing with Nikki for many cruises and she always makes it such a pleasure to part with money. Excellent service and she knows what we would like before we do.
17 de abril de 2026
Resposta da The Cruise Line
I love that - making it a pleasure to part with money is definitely a skill! 😊
It's been wonderful working with you over the years and getting to know your preferences so well. Makes my job much easier when I know exactly what you're after!
Have a fantastic cruise!
Jess is just brilliant!
16 de abril de 2026
Resposta da The Cruise Line
Thank you for your feedback Mrs Field 😀
Fabulous Service as Always!
As always, Jess provided a great service and a super competitive price for our preferred cruise. Top notch!
16 de abril de 2026
Resposta da The Cruise Line
Really pleased we nailed both the cruise and the price for you. Always great working with you both, enjoy! 🚢
Superb personal service
Superb personal service
Knowledgeable and extremely helpful
16 de abril de 2026
Resposta da The Cruise Line
Much appreciated! Glad we could help 😊
They have provided us with excellent service for years!
My wife and I have been going on cruises for over twenty years and have relied on Cruiseline for our bookings for at least the last fifteen years. They provide great service and advice. Our consultant, Lynne, always reacts quickly to our requests. Most recently within a couple of days she helped us cancel one booking and secure a suite on another cruise.
10 de abril de 2026
Opinião espontânea
Resposta da The Cruise Line
That's wonderful! I'm so grateful you've trusted us for so long. I was really pleased we could turn that cancellation around quickly and get you into the suite on the other cruise!
Looking forward to the next one!
Resposta da The Cruise Line
Thank you! Really appreciate the feedback😊
great service
we’ve received consistently good service and advice for over 20 years of booking cruises with cruiseline.
9 de abril de 2026
Resposta da The Cruise Line
Twenty years is a remarkable milestone Stephen, and we're grateful for your continued trust in us. It's been a privilege supporting your luxury cruise bookings over the years. Here's to many more! 😊
Resposta da The Cruise Line
Perfect is what we aim for, thank you!
Paul was very helpful.
2 de abril de 2026
Resposta da The Cruise Line
Thank you for the feedback Mrs Bosher 😊
Fuss Free Change Of Travel Arrangements/Intinerary with Expolra Journeys ...
We found it necasary to change the arrangements for a cruise on Explora Journeys, as we decided to switch over to a UK departure & arrival itinerary.
Jess Garwood at Cruiseline was exemplorary and made the changeover process fuss free, explaining clearly what was required and then took care of all the arrangements.
We were very impressed and would not hesitate to reccomend Cruiseline and especially Jess, who is always cheergful & happy to help!
27 de março de 2026
Opinião espontânea
Resposta da The Cruise Line
Thank you for this review! I'm really pleased we could make the changeover smooth for you - switching itineraries can be tricky, but I'm glad it all worked out seamlessly.
Have a wonderful time on Explora next year! 🚢
They always go out of their way to be…
They always go out of their way to be as responsive as they can be and get the best deal possible in the circumstances.
27 de março de 2026
Opinião espontânea
Resposta da The Cruise Line
Thank you for the kind feedback! Getting you the best value is always our priority, and we're glad that comes through in the service 😊
Excellent service
This is the second time we have used Cruise Line to book a Windstar cruise and once again Lauren was really helpful explaining the pros and cons of all the options we threw at her. She quickly and efficiently researched multiple flight options and found us the right solution for us
Thoroughly recommended
26 de março de 2026
Opinião espontânea
Resposta da The Cruise Line
Really glad we nailed the flights! I know how important it is to get the connections right, especially with multiple options to weigh up. We appreciate you coming back to us for your second Windstar booking.
Have a brilliant cruise! 😀
VERY HELFULL AND EFFICIENT BOOKING
19 de março de 2026
Resposta da The Cruise Line
We're really pleased the booking went smoothly for you. Enjoy your luxury cruise 🚢
Excellent tailor made itinerary and…
Excellent tailor made itinerary and service.
23 de março de 2026
Opinião espontânea
Resposta da The Cruise Line
Delighted we got the itinerary just right for you! Have a wonderful cruise😊
Once again Jess helped us with all our…
Once again Jess helped us with all our questions making our booking easy and informative
So good to have a real person to deal with what otherwise would have been stressful
23 de março de 2026
Resposta da The Cruise Line
Thank you! I'm glad I could take the stress out of it for you. That's what we're here for - to make the whole process straightforward 😊
Have an amazing trip!
Perfect service every time
Perfect service every time. We will continue to use The Cruise Line for any cruise bookings.
19 de março de 2026
Opinião espontânea
Resposta da The Cruise Line
That's great to hear, thank you! We appreciate your continued trust and can't wait to help with your next booking 😊
Great personal customer service…
Really great personal customer service from Paul at The Cruise Line. Could not recommend this company more.
20 de março de 2026
Resposta da The Cruise Line
Thank you for the wonderful recommendation! I really appreciate your kind words Mark and I'm delighted I could provide the service you were looking for 😀
Hope you have a lovely cruise!
Great service
I was advised by my sister, a very experienced cruiser, to speak to Cruise Line before I booked my cruise. I was very glad I did as I got loads of very valuable advice and information and, best of all, I saved money. Thank you Louisa!
18 de março de 2026
Resposta da The Cruise Line
Thank you for this lovely review! I'm delighted I could help you get the best value, and that your sister pointed you in our direction.
I hope you have a wonderful cruise 😊
A personal experience
A personal experience. Jess remembers us and gives such friendly and efficient service. She was quick to respond and find answers to questions to enable us to book the cruise we wanted.
18 de março de 2026
Resposta da The Cruise Line
Thank you so much! Of course, I remember you. It's always such a pleasure when you get in touch! I'm glad we could get all your questions answered quickly and secure the cruise you wanted.
Have an amazing trip! 🚢
Booking Experience …
Prompt telephone answers from friendly staff Time taken with customer to answer queries regarding cruises No pressure given with follow up phone calls Very competitive prices quoted
17 de março de 2026
Resposta da The Cruise Line
Thank you for this feedback! We really appreciate you taking the time to share your experience. It's great to know we could answer all your questions without any pressure - that's exactly how we like to work.
Have a fantastic cruise!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.