I have to say since we have started cruising on smaller cruise our go to agent is always Nikki. So helpful and efficient she is our go to lady.
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Leia as opiniões dos outros
We had exemplary service, guidance and help from Paul Anderson as booked a Southampton to New York cruise on the QM2. Particularly helpful was Paul's advice on cabin category and location. Mature, pro... Ver mais
A empresa respondeu
We have been using the Cruise Line for the last 8 years and cannot fault them, Paul Andrews our contact is so helpful and always ensures we get a great deal and always go the extra mile to ensure we... Ver mais
Great Staff - We have had Jess as our favourite cruise agent for many years - always helpful and really efficient. Have booked many cruises Accross lots of companies- never had a problem Trust... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Informações de contacto
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, Reino Unido
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
4,9
Excelente
512 opiniões
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Booking Experience …
Prompt telephone answers from friendly staff Time taken with customer to answer queries regarding cruises No pressure given with follow up phone calls Very competitive prices quoted
17 de março de 2026
Resposta da The Cruise Line
Thank you for this feedback! We really appreciate you taking the time to share your experience. It's great to know we could answer all your questions without any pressure - that's exactly how we like to work.
Have a fantastic cruise!
Louisa is outstanding
16 de março de 2026
Resposta da The Cruise Line
Thank you! Really appreciate you taking the time to leave this feedback😊
Easy booking process
When I contacted Jess about a cruise that I was considering, she responded very promptly with several options for me to consider.
Jess is very knowledgeable and answered my questions. This enabled me to select the cruise itinerary and the suite location based on my preferences. I have now booked 8 cruises with The Cruise Line and wouldn’t considered going elsewhere.
13 de março de 2026
Resposta da The Cruise Line
Thank you so much for this wonderful review! Eight cruises are incredible, and I'm grateful for your continued trust in us.
It's always a pleasure ensuring we find the perfect itinerary and suite to match your preferences. Looking forward to helping plan many more luxury adventures ahead! 😊
Helpful and knowledgeable consultant
The consultant was very friendly and helpful with choosing our first river cruise Lauren Bishop. She went through everything with us so that we knew what was included.
11 de março de 2026
Opinião espontânea
Resposta da The Cruise Line
Thanks so much! I'm thrilled I could help with your first river cruise - it's such a special experience, and I wanted to make sure you knew exactly what to expect.
You're going to love it - river cruising is something really special! Enjoy every minute 😊
A great company
This is only the 2nd time we have made a booking with the Cruise Line, but on both occasions Jess has listened to our wish list, made recommendations and secured our booking. It’s lovely to talk to such a knowledgeable team, which can only give us confidence when making arrangements for our next holiday. The Cruise Line have our business
12 de março de 2026
Resposta da The Cruise Line
Thank you so much for this wonderful review! It's been a real pleasure helping you both times, and I love that we're getting to know what works for you.
I'm so glad you feel confident booking with us - that means the world. Can't wait to help plan the next one!🚢
Lauren is very efficient and works hard…
Lauren is very efficient and works hard to accommodate our wishes. She is also very pleasant and friendly. This is the 3rd time we have used Cruiseline, because of her.
11 de março de 2026
Resposta da The Cruise Line
This is so kind, thank you! Knowing you've come back three times really means a lot to me. It's always a pleasure working with you both and making sure everything is exactly what you're after.
Looking forward to the next one! 🚢
Excellent adviser
Excellent adviser, Jess Garwood gave good advice and was extremely efficient.
9 de março de 2026
Resposta da The Cruise Line
Thank you so much! I really enjoyed helping you plan this trip, and I'm so glad we got everything sorted 🙂
Have an amazing time!
Paul is the real star
Paul is the real star, very patient and gets us what we want.
6 de março de 2026
Resposta da The Cruise Line
Thank you so much! It's always a pleasure working with you both and making sure everything is just right.
Looking forward to helping with the next adventure!
Not All Cruise Company Travel Agents are The Same!!!
The Cruise Line is an exceptional company. Over the years I have booked, with several of their consultants but mainly Lynne, and have enjoyed nothing but totally acceptable service. Nothing is too much trouble, specific requests are cheerfully met, value for money is a given and the administration great. As long as my wife and I are able to cruise, we will continue to use The Cruise Line.
27 de fevereiro de 2026
Opinião espontânea
Resposta da The Cruise Line
Thank you both so much for this wonderful review! It's been a real privilege helping you over the years, and I'm delighted you've had such positive experiences with the team.
Knowing you'll continue to choose us while you're cruising means a great deal. Here's to many more adventures ahead! 😁
Big help as always
3 de março de 2026
Resposta da The Cruise Line
Thank you for the kind words! Always happy to help🙂
Ashley was very helpful and informative…
Ashley was very helpful and informative about booking an antarctic cruise-- the best cruise consultant I have dealt with
21 de fevereiro de 2026
Opinião espontânea
Resposta da The Cruise Line
Thank you so much for the wonderful feedback! Antarctica is such an incredible destination, and I'm thrilled I could help you plan this adventure.
You're going to have an amazing experience!
Handled my queries efficiently
Handled my queries efficiently, very knowledgable. Booked my trip and received a confirmation quickly. Charming staff.
24 de fevereiro de 2026
Opinião espontânea
Resposta da The Cruise Line
Thank you so much for the lovely review! We're delighted we could get everything sorted quickly for you.
Have a fantastic trip!
we've just booked another cruise with Jess
We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had our house swept for listening devices and bugs) Once again the confirmation arrived without the need for further clarification or to make any changes. Really top notch service from start to finish
11 de fevereiro de 2026
Opinião espontânea
Resposta da The Cruise Line
No listening devices, I promise - just lots of paying attention! 😄
Thank you so much for the lovely review, it's made my day! It's always a pleasure working with you both, and I can't wait for you to enjoy another amazing cruise!
Here's to another fantastic trip!
Ashley lowndes was superb
Ashley lowndes was superb he made me feel at ease and made the process easy,very helpful and friendly just what a newby needed.
With regard to the subsequet paperwork and info there was too much (overload) and it came at me from different directions with no logical sequence making it easy to miss things improvements necessary.
13 de fevereiro de 2026
Opinião espontânea
Resposta da The Cruise Line
Thank you so much, Howard! I'm delighted I could put you at ease – helping first-time cruisers is one of the best parts of what I do.
I really appreciate your feedback about the paperwork flow. You're absolutely right, and I'll make sure we look at streamlining things.
Looking forward to hearing all about your voyage!
Ashley
Excellent discounts
Excellent discounts, expert advice and no hard sell. Clear information and timely responses. Trustworthy.
12 de fevereiro de 2026
Opinião espontânea
Resposta da The Cruise Line
Thank you so much for your kind words! We're delighted we could help you find excellent value while providing the expert guidance you needed.
Looking forward to assisting with your next luxury cruise adventure!
Booking a cruise
Very helpful agent. Informative and good knowledge on our particular cruise.
9 de fevereiro de 2026
Resposta da The Cruise Line
Thank you for your feedback! We're really glad our team could help with your luxury cruise. Wishing you an amazing voyage, and we’d be delighted to help again in the future.
Lauren was patient, persistant in securing agreat river cruise offer
Lauren was patient, helpful and professional. She persevered in identifying a really good offer on a river cruise for our party of 4.
9 de fevereiro de 2026
Opinião espontânea
Resposta da The Cruise Line
Thank you for your kind words. We’re delighted Lauren could help you find the perfect river cruise for your group. Wishing you a fantastic cruise holiday!
Excellent and helpful.
10 de fevereiro de 2026
Resposta da The Cruise Line
Thank you! We're pleased we could help. Looking forward to assisting with your next luxury cruise adventure!
Highly recommended
Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/travel company. Have used before and will use again. Have organised several our cruises including our next three!
9 de fevereiro de 2026
Resposta da The Cruise Line
Thank you for such a wonderful recommendation! We're absolutely delighted to be your "go to" for luxury cruise planning. It means a lot that you trust us to organise not just your cruises, but the hotels and itineraries that make each voyage special!
Helpful and easy
Paul was extremely helpful and made 'things' easy.
Information provided quickly and request for hard copies through the post agreed.
8 de fevereiro de 2026
Resposta da The Cruise Line
So glad Paul could help make your luxury cruise booking easy and straightforward! He's great at providing clear information and making sure everything comes together smoothly. We are delighted we could assist!
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