I have to say since we have started cruising on smaller cruise our go to agent is always Nikki. So helpful and efficient she is our go to lady.
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Leia as opiniões dos outros
We had exemplary service, guidance and help from Paul Anderson as booked a Southampton to New York cruise on the QM2. Particularly helpful was Paul's advice on cabin category and location. Mature, pro... Ver mais
A empresa respondeu
We have been using the Cruise Line for the last 8 years and cannot fault them, Paul Andrews our contact is so helpful and always ensures we get a great deal and always go the extra mile to ensure we... Ver mais
Great Staff - We have had Jess as our favourite cruise agent for many years - always helpful and really efficient. Have booked many cruises Accross lots of companies- never had a problem Trust... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Informações de contacto
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, Reino Unido
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
4,9
Excelente
512 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always a pleasant experience
Always a pleasant, well informed experience that makes the decision to book so much easier.
4 de fevereiro de 2026
Opinião espontânea
Resposta da The Cruise Line
Thank you! We're delighted to have made your luxury cruise booking seamless. Looking forward to helping plan your next voyage!
Excellent Customer Service! Amazing knowledge!
We have booked two very different small ship cruises this year through The Cruise Line. On each occasion our agent Ashley Lowndes has been excellent with his advice and knowledge about the companies we have chosen to cruise with. He has travelled extensively & has first-hand experience of Antartica as well as other regions/operators. He is very personable, helpful but not pushy. Our bookings were made seamlessly & information sent through in a timely manner. I would definitely book through The Cruise Line in the future!
2 de fevereiro de 2026
Opinião espontânea
Resposta da The Cruise Line
Thank you! Ashley will be thrilled to read this. His expedition experience really makes a difference. We'd be honoured to help plan your future luxury cruises!
Lucky I had Kirsty to walk through the booking with me!!
Kirsty was very knowledgeable and quickly understood what my parameters were. She came with good options and ideas. The follow up was great and Kirsty helped me with my choices.
4 de fevereiro de 2026
Resposta da The Cruise Line
Thank you for your feedback! Kirsty is brilliant at finding the perfect luxury cruise match. So glad she helped you make the right choice. Wishing you a wonderful voyage!
Resposta da The Cruise Line
Thank you for such a wonderful compliment. Delighted we delivered the perfect experience!
Fab service from Jess and the team as…
Fab service from Jess and the team as usual.
Always friendly, well informed and patient!
2 de fevereiro de 2026
Excellent experience!
Absolutely delighted with yet another booking experience provided by Lynne Burt who is friendly, professional and entirely knowledgeable. With such expertise the organisation of pre and post cruise arrangements was seamless too. Thank you Lynne it is much appreciated whilst I look forward to future cruising conversations to come!
19 de janeiro de 2026
Opinião espontânea
Very helpful and kind explaining…
Very helpful and kind explaining everything I needed to know about my cruise.
Very good service.
19 de janeiro de 2026
Advice and execution
19 de janeiro de 2026
Very helpful staff
19 de janeiro de 2026
First booking with this company and I'm so impressed
Jess has been amazing. I have been with my old travel agent for over 20 years but sadly for him I have now found a new company and agent for my cruises. It's nice to really be looked after.
16 de janeiro de 2026
Excellent service from Louisa
Excellent service from Louisa. Very knowledgable, helpful yet gives you time to make your decisions. Excellent in all ways.,
15 de janeiro de 2026
Top of the range!!
Consistently a brilliant, reliable company to work with and Louisa is always very responsive, efficient and accommodating in arranging new bookings. Admin staff likewise couldn't be more helpful.
12 de janeiro de 2026
Opinião espontânea
Lynne is great to deal with and very…
Lynne is great to deal with and very efficient. Thanks for securing us the last cabin on the ship for our caribbean adventure!
12 de janeiro de 2026
VERY HANDS-ON AND PERSONAL SERVICE AT…CRUISELINE
VERY HANDS-ON AND PERSONAL SERVICE AT EVERY LEVEL.HAVING CRUISED FOR 40 YEARS THIS COMPANY IS IN A LEAGUE OF IT'S OWN.
12 de janeiro de 2026
Helpful and honest
Helpful and honest, very polite and informative. Held cabins for us and then dealt with booking the holiday.
9 de janeiro de 2026
Jess makes booking a holiday seamless
Jess makes booking a holiday seamless.
fab!
6 de janeiro de 2026
Opinião espontânea
Excellent service
The customer service is great as they are very responsive and helpful to answer all of our questions. We also needed advice on where to stay after our cruise, and they provided with several great options to choose from.
6 de janeiro de 2026
Booked a cruise
Booked my cruise with Benedict at Cruise Line . Very helpful and patient with questions we required an answer too. Nice experience
24 de dezembro de 2025
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