THE PRODUCT, PERSONALIZED BILLFOLD, WAS ABSOLUTELY WHAT I WANTED, THE FEEL OF IT IS SO SOFT AND IT HAS SO MANY COMPARTMENTS FOR CARDS. THE DETAILS ARE EXACTLY AS DESCRIBED, SO I HAD TO ORDER ANOTHER O... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I ordered and received a tumbler from this company with no problem. The tumbler was so gorgeous I ordered another another one. Then I was notified this shipment was delivered. But I never received it,... Ver mais
Everything went wrong. I ordered and was charged and never received the order. I was charged for shipping insurance without being asked and there is no way to use it. I have tried to track the order a... Ver mais
A empresa respondeu
Your product is just what I wanted for my bride's birthday which is coming up in October. My order was handled promptly. Tracking documents gave me ETA, but due to logistical issues involving governme... Ver mais
A empresa respondeu
4,0
Bom
27 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer Service is beyond excellent
I ordered and received a tumbler from this company with no problem. The tumbler was so gorgeous I ordered another another one. Then I was notified this shipment was delivered. But I never received it, it was delivered to the wrong address. I contacted customer service. From that point on I had no problem, and a replacement is on the way.
9 de outubro de 2026
Opinião espontânea
MY FAVORITE BILLFOLD----EVER!!
THE PRODUCT, PERSONALIZED BILLFOLD, WAS ABSOLUTELY WHAT I WANTED, THE FEEL OF IT IS SO SOFT AND IT HAS SO MANY COMPARTMENTS FOR CARDS. THE DETAILS ARE EXACTLY AS DESCRIBED, SO I HAD TO ORDER ANOTHER ONE....A XMAS PRESENT FOR MY DAUGHTER. THE BEAUTIFUL CARDINAL ON THE FRONT IS EXQUISITE (BESIDES BEING MY FAVORITE TEAM) NO PROBLEMS WHATSOEVER AND I CHERISH IT DAILY, YOU WILL TOO! ELTA CATTOOR
9 de outubro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Elta
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
My tumbler lid came broken…I…
My tumbler lid came broken…I immediately addressed the situation, and was pleasantly surprised with a no nonsense response. Curtious and helpful, my lid arrived shortly after.
25 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Priscilla Armstrong
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Worst ever
Ordered end of JULY and still don't have. Even though it was promised for end of August. When I inquired I was told "it's a custom item, it takes time". Really, 10 weeks? Never again.
27 de julho de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear MATT
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
1 month passed and I didn’t receive my…
1 month passed and I didn’t receive my orders. I sent emails and nothing. I sent even for that Olivia advised on my first review . Nothing!At this point I really think this is a scam and I just lost my money 😕
12 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Denise Uchoa
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Great product.
Customer service helped me with the order. They were using an email we no longer used but finally got my order fixed. It a very well made product and look forward to buying something else in the future.
8 de outubro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Verna
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
O I really love my wallet
O I really love my wallet. I really feel I was in patient waiting for it, it's worth the wait. Thank you so much. Paula
6 de outubro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Paula
Thank you so much for your wonderful review! We are truly delighted to hear that you love the product. Your kind words mean a lot to us and motivate us to keep improving.
If you ever need anything else, please don't hesitate to reach out. We hope to serve you again in the future!
Wishing you all the best.
Best regards
Olivia
Everything went wrong
Everything went wrong. I ordered and was charged and never received the order. I was charged for shipping insurance without being asked and there is no way to use it. I have tried to track the order and it cannot be found. I have filed a complaint with the Federal Trade Commission and the Better Business Bureau and a dispute with my credit card company.
11 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Dan Dodgeowner
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Your product is just what I wanted for my bride's birthday. We have been married for 37 years.
Your product is just what I wanted for my bride's birthday which is coming up in October. My order was handled promptly. Tracking documents gave me ETA, but due to logistical issues involving government agencies here and abroad my order was delayed. There was no indication of when my order would arrive. This situation was brought to the attention of you customer service section. Jamie took action when others seemed to ignore +what was happening to my order. His actions regarding my order completely settled my frustrations, and my order is expected to arrive shortly.
3 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Victor Looney
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Received immediate response
I had contacted the company on or around September 16,2026 about a replacement lid for my Mom's cup. We had waited 2 months to receive the cup to see the lid wass broken. My Mom was excited until we noticed the damage. I contacted the company right away to inquire about getting a replacement lid instead of having to send the mug back. They gave me a small refund, and then I received a replacement lid ! That made my Mom and I very happy ! Mom LOVES her mug ! Thank you Charlotte !!
16 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Lori
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Nice Tumbler, with Hummingbird Design
Purchased a personalized tumbler for my wife and was very pleased with the design and look. There was a slight issue with the lid however the issue was resolved very quickly. I received updates and information throughout the process. This review was submitted by Bill, Linda’s Husband.
17 de agosto de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Linda Rogers
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Quick response
30 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Joel McCracken
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
One star because I can’t give less
One star because I can’t give less! I ordered a gift for my wife over a month ago. Still sitting in China. No help from there customer service. Don’t waste your money on this company!
27 de agosto de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Jeff R
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered in Aug and never got my item
I ordered in Aug and never got my item! I contacted them and they questioned if I had order from them, I send the screenshot shop of the e-mail I had received from the company! After that I received another e-mail confirming that my order was in process! Now had another e-mail stating that it was would be sent! To this date I have not received anything! Am not only upset that my credit card has been charged but I have yet to see my item and it has taken this long to get it! Will never again buy from this company!
8 de agosto de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Penny Moore
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
product was damaged during shipping got…
product was damaged during shipping got a reply right away and a replacement on the way would recommend.
16 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Chelsea
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
EXCELLENT CUSTOMER SERVICE
The response was quick and my issue was solved with no hassle. I would definitely purchase from Customgiftbest again. Your customer service is fantastic.
25 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Ro Brodeur
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Quick Response
They were very helpful on taking care of what I needed done.
19 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Donna Lee
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
What an outstanding service I got and…
What outstanding service I got and fast service about taking care of my problem. I thank them very much for taking care of it as fast as they did. Thank you very much. Lola
17 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Lola Litteral
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
took care of the problem quickly and…
took care of the problem quickly and was great in every way . thank you.
10 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Susan Johnson Laack
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Product was as stated
Product was as stated. When I reached out to company, they were prompt to respond. Happy with the shopping experience.
1 de setembro de 2026
Opinião espontânea
Resposta da Customgiftbest
Dear Rebecca Hansen
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
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