Cyburthur Stores Opiniões 116

Ordered my chair on 15 September 2021. Sent them multiple emails but only got a reply on 14 October 2021 saying that "Our shipping services are scheduled to resume on the 20th, Tuesday this coming week.". It is now 30 October 2021 but still no confirmation that it has been shipped. Sent emails thereafter but received no reply at all.

Shonky seller stalled for two months and has now blocked emails when I asked for a refund. I just checked out my review only to find that I am supposed to have done a review before this one thanking them for their refund.
I did not lodge this previous review and haven't been refunded. The five star review in my name is total lies which puts into doubt any other review with green stars.
Corruption at it worst on this site.

They actually took my money and then blocked my email. No product. No refund. No communication.

I have ordered a table lamp on September 25th and today its 29th of October and it still shows unfulfilled on their website. Despite of writing to their support team almost everyday, there is no response from anyone from their team. Seems like I have lost my money.

Ordered a chair and paid $300USD ++ but was told shipment delayed so I cancelled and they promised to refund which would take 3-5 business days, it’s almost two weeks now and I still haven’t gotten my money back.

I have sent so many emails but none has been replied to. Which is concerning because during the process of cancellation, they (James, AbdulRaheem) were so quick to reply and now I can’t even get a single response.

The very definition of 'buyer beware.' Absolutely woeful service - can only be a scam or the most incompetent company I've ever dealt with. Both options just as plausible. Order not shipped, despite website saying available and extra shipping paid. Multiple emails and tickets not repsonded to. CS hotline was always voicemail, even during business hours. Messages left for call back were never actioned. Requested refund, promised it would be actioned but it has still not been recieved. Below summarises the contact attempts and lack of response and action. Note how many tickets and emails never responded to. Some responses were stock emails and clearly they hadn't done anything to look at my situation.

16 September - order 1685 placed with expedited shipping selected
18 September - emailed support for an update on dispatch timing, no response.
18 September - opened ticket via Cyburthur site (#2817) re update on shipping (as a backup to email). No response received
21 September - emailed support re ticket #2817, 'James' from CS replied 22 September advising warehouse closed for 1 day due to Covid outbreak. (this advice no longer showing on Cyburthur website where previously listed)
28 September - emailed support for shipping update, no response
29 September - emailed support - response below (30 Sep)
30 September - email received from 'AbdulRaheem' @ support saying 'shipment being prepared but can take a few hours to a few days'. Appeared to be a stock email response generally for orders placed that day, no reference to previous enquiries.
30 September - emailed support requesting escalation of case and what was going on.
30 September - ticket 3264 opened via website as backup for above email. No response received to above email or ticket.
6 October - emailed support, no response.
6 October - opened ticket 3911 via website as backup. No response.
9 October - rang CS during business hours per website, voicemail only. Left message. No call back.
12 October - rang CS during business hours per website, voicemail only. Left message. No call back.
13 October - follow-up email and ticket (3911) sent, no response
13 October - rang CS during business hours per website, voicemail only. Left message. No call back.
13 October (after above) - apology email received, clearly a mass email to multiple customers, with a range of excuses for delay and advising refund is possible.
14 October - opened ticket 4275 requesting immediate refund. Email copy also sent.
14 October - 'AbdulRaheem' responding to ticket 3911 confirmed cancellation requested and refund to be processed in 3-5 business days.
22 October - emailed Cyburthur for update on refund as not recieved, no response
26 October - emailed Cyburthur for update on refund (+ ticket 4814 via website), no response

I ordered a desk chair in august and I hadn’t heard a thing from the company so I emailed them and Abdul Raheem responses saying that all purchases in august have been canceled and I will be getting my money back.. firstly I feel like I’d this a real company and secondly I have not received a cent!
I rang my bank and they are trying to redeem my money.. if you live in Australia pls do not buy from this company!!! Then I ask is this a scam??? How can you purchase something and then when you email they say their computer system is down then say they cannot supply you with your purchase.
If I don’t get my money back I will fight it no matter what the cost as it’s the principle of the matter.
I also don’t understand the good reviews only in America and all the bad reviews in Australia.. do not buy from this company.. if it is a company.. I will let you all know if I get my money back. I actually feel sick that this has happened to me.

Zero star from me, actually double 10000 zeros

Your service sucks, actually everything you do sucks
I ordered a coffee table they gave me a total different product that I don't even know and that is after waiting for 2 and half months.

You are scammers, people be careful.

Poor communication. I ordered two chairs several months ago. I have sent several emails and called . I received one email they were working on it.. I paid for the chairs, no chair's no communication.. I'm not happy at all about that!!!!

Despite paying for expedited shipping it was super delayed. Seems like inventory ships from China before being forwarded from the US so expect significant delays.

We received the wrong product in the end, and the company is no longer responding to any correspondence.

Avoid this company. The slew of "positive" reviews that are all a tad too similar are concerning as well.

It has been terrible service .
I still do not have our oculus VR that I ordered .And now I have some transport company ringing and telling me that I cannot have it until I pay ANOTHER $227.00 FRIEGHT CHARGE .

Took forever to ship despite paying more for expedited shipping. Paid for UPS because they deliver quicker to Canada from the US but was instead shipped via USPS which takes much longer and is not an upgrade. Customer Service still has not answered my emails and it has been over a week. Requested to cancel my order and get a refund and they have not done so.

I am not the only one after read the recent reviews from other buyers, order placed # 1692 almost one month ago no dispatch notice as yet, has to take legal action to request refund now

Edit: Dec 02, 2021.
Still haven't received the refund. Again, apologies will make a difference only when they are converted to corrective actions.

Edit: Nov 08, 2021.
I cancelled the order and asked for a refund. Been 3 weeks since they told me that the refund was done but I have not received the refund yet. Tried customer support again but no response. This really isn't the way to win back anyone's trust.

Seeing recent comments, this seems to be a widespread problem, so is there any way to report these scammers to the authorities for criminal action?
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I placed an order in early September and I have still not received their dispatch notification. They took the payment but there is no update on delivering the product. I am looking for legal resources to recover my money.

Very poor communication. Lost my product multiple times. Would not answer email inquiries or return phone calls.

I am using the chair from last months. Really this is the best office chair I have tried ever and it is a really great price. 10/10 recommended.

It was a nice sticker but the edges of it we're all stuck to the inside of the packaging and separating when I received it So when applied the edges didn't stick properly as they were already previously stuck to the plastic in the package!! I could barely get it out of the wrapper without wrinkling it or ripping😞 and shipping was slow! The design was nice that's about it! I don't plan to order from this company again and I didn't make a complaint as I'm sure nothing would be done about it anyway🤷‍♀️

Excellent chair, gorgeous packaging. Overall a great chair from what I can tell. Nice tilt, easy to adjust height, and great look. Way more impressed than I thought I'd be.

I have asked for a dispute on my card as the machine is not working

I order a sofa on Aug 26th, now it is October I still have not receive the sofa. It’s original ETA was 20-30 days. It has passed the ETA date. I have asked their customer support but no real answers on when they can ship the sofa plus I can not cancel the order. So how much longer do I need to wait and let my son sleep on a chair ???