As others have noted,a disgusting experience where support do not respond unless threatened and then they respond with lies and broken promises.Legal action the only way forward. Do not respond to t... Ver mais
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Leia as opiniões dos outros
Ordered my chair on 15 September 2021. Sent them multiple emails but only got a reply on 14 October 2021 saying that "Our shipping services are scheduled to resume on the 20th, Tuesday this coming wee... Ver mais
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I placed an order on November 16. It's been almost 30 days with no tracking information update. I'm still hopeful that it will arrive but nobody responds to any of the emails I send through.... Ver mais
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It was a nice sticker but the edges of it we're all stuck to the inside of the packaging and separating when I received it So when applied the edges didn't stick properly as they were already previous... Ver mais
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Informações sobre a empresa
- Loja de bricolage, casa e jardim
- Decoração e Design de Interiores
- Loja de móveis
- Fornecedor de material para escritório
- Loja de mobiliário de escritório
Escrito pela empresa
You can now buy your favorite Home and Office Décor from Cyburthur Stores which aims to bring you the best in Home and Office Improvement, Décor and furniture at the best prices ever.
Informações de contacto
4291 Express Lane, Suite 7651-758, 34249, Sarasota, Estados Unidos da América
- +1 (985) 297-8673
- support@cyburthur.com
- cyburthur.com
I ordered a headset on the 13th…
I ordered a headset on the 13th September, and it is currently the 1st October at the time of writing this review, and after many correspondence emails and messages through Twitter trying to get a hold of someone to figure out just when my order would finally be "processed" it received the same cut and paste response three times, from James and Abdul. I was finally told through Twitter that my ordered would be shipping out of the warehouse on the 29th, and I would be receiving a FedEx parcel code for it then, which I still have not received to this day
30 de setembro de 2021
Opinião espontânea
Resposta da Cyburthur Stores
We understand your frustration and concern with this and do take responsibility for falling short of our Standards.
We sincerely apologize for your predicament and experience and wish we could have served you better at the quality standards Cyburthur is known for.
Hoping we can rectify the situation with you in the near future.
SCAMMERS!!!!!😡😡
SCAMMERS!!!!!
Guys be careful about this website they took my money $900 and never shipped my order or did I get a tracking numnber for my order and it’s getting to a month now.
Don’t buy from them.. I hope they get caught for this
27 de setembro de 2021
Opinião espontânea
Resposta da Cyburthur Stores
Hi there Christine.
Hope you and yours are well.
I am AbdulRaheem and I will be assisting you with this.
Please do note, that your Order for the PlayStation Gaming Cards was flagged as suspicious by our Order processing system. To help protect customers like yourself from online fraud and protect ourselves from Chargebacks, we will automatically cancel and put any high risk orders on hold.
An email requesting for more verification info about your payment details will be sent to you. If no information is received within 24 hours, the full payment will be refunded back to the original card.
Again, we take online fraud very seriously and to help create a safer shopping environment for all, we take preemptive steps including the above.
Anyway, concerning your order, the full payment was refunded on September 22nd. Refunds may take 3 - 5 business days to reflect back into your card.
You can contact your bank with the Acquirer Reference Number (ARN): 82305091266000007927583 to trace back your refund. You will need to have your billing address and more info as may be requested by your bank close by.
Please do accept my apologies for your inconvenience. As a tip, buying bulk digital codes will always seem fraudulent and be deemed high risk. I would recommend buying them in separate individual orders.
Thanks and best regards,
AbdulRaheem
VP - Customer Care and Success
Cyburthur Stores
Order not dispatched even after a week of ETA
Dear Cyburthur,
I had ordered a chair from you on 21st August, and I was given the expected delivery to be 20 September. I got no mail giving any tracking details or even a confirmation that it had shipped. Okay, I understand, maybe something happened. Maybe, they should have informed me. No one did. I understand, maybe due to less staff in Covid. I sent a mail to support on September 19 about how I didn't receive any details yet and they replied that it was delayed. Okay, I understand. I asked if I could cancel the order as I really need a chair and I would prefer buying one at a higher price in a local shop now rather than waiting another month. You said no, I understand, maybe you already paid the seller and can't cancel. I asked for a new timeline. They said I could expect dispatch and tracking details by Friday (24th September). I am writing this review on Sunday, 26th September, a week past my original ETA, 2 days past my "postponed" dispatched date, still no dispatch mail, still no tracking details, sitting here with payment done in full, without having any chair a month and a week later.
Sincerely,
A Cyburthur Customer
26 de setembro de 2021
Opinião espontânea
Resposta da Cyburthur Stores
Hi there Kishan.
Abdul here from Cyburthur Stores. Firstly, I would to extend my sincere apologies for the extremely delayed order.
Your Gaming chair package was unfortunately delayed to reach out dispatch center. We process international orders for export and this takes a few days to a week. We will normally send out a proactive email indicating this stage to keep you in the loop. To top matters, we had a slight technical and system error that halted our order processing for two weeks. We posted this on our Statuspage here - https://status.cyburthur.com
However this error has since been resolved, as we mentioned in the email that was sent to all Customers whose order had not yet shipped as of Thursday.
Concerning your order, the warehouse team has not provided any ETA yet, but I will follow up to your tickets that you may have submitted. We are still having a ticket backlog and actively working against it.
Again, I am sincerely sorry for the delayed order. You will notice with other reviews, we strive to offer exceptional customer care and service, but we may sometimes fall short of our standards.
Best
AbdulRaheem
VP - Customer Care and Success
Cyburthur Stores
The beads are beautiful but they didn't…
The beads are beautiful but they didn't fit they were a very small hole my leather stands didn't fit but I am keeping them
24 de setembro de 2021
Resposta da Cyburthur Stores
Hey Sofia.
Thank you so much for the honest review. I understand the beads that arrived were smaller? Let's fix that for you, you'll get replacement bigger sized beads on Wednesday.
They are 10mm in size, the one you got were 8mm so I believe they should fit.
Remember, for any help we are always an email away on support@cyburthur.com
Great customer service
I was sent the wrong chair but customer service was quick to respond and send me the correct one. Communication was excellent and pleased with my chair.
23 de setembro de 2021
Resposta da Cyburthur Stores
Glad we were able to get this fixed Angela.
We're here to help and ensure you get the value you pay for and the best service around. If you ever need help with anything else, we are an email away, support@cyburthur.com
Have a great Friday and weekend ahead.
Cheers
~ Abdul
Not bad BUT...
I bought this painting for my Mexican mother-in-law. I am painting it as a gift for her. I love how it is more of an easier level paint by number. There are many large areas to cover and the areas that are small are not tiny. However, I couldn't give this kit 5 stars for 2 large reasons. For one, the numbers and outlines should be a light gray, not black color. Because of this, you are forced to repaint every number at least twice. Also, the quality of the paint could be better. It easily streaks, again, requiring multiple coats of paint for each and every number. If these 2 issues could be fixed, I would purchase all my future PBN kits from Cyburthur!
23 de setembro de 2021
Resposta da Cyburthur Stores
Howdy Audrey.
Thank you so much for your review. I am so sorry it didn't meet all your expectations.
I have sent over a replacement kit, well a different design that should have lighter outlines and better quality paint.
You should get it tomorrow. Let me know here support@cyburthur.com how you like the new kit.
Again, thank for the review and we'd love to keep on serving you better and better each time.
Cheers and have a lovely Friday and weekend ahead.
Very poor customer service
22 de setembro de 2021
Resposta da Cyburthur Stores
Howdy Meryem.
We appreciate you airing your concern and review.
Please do note we had a slight backlog and order fulfillment delays as stated on our Status page (https://status.cyburthur.com). Anyway, we are now working against the backlog and hoping to get everything back on track as soon as possible.
Can you please create a new ticket for your Order. From my end, your Order shows up as delivered so I'd like to inquire more about your experience.
Anywho, I will follow up on you experience with the rest of my team to ensure you get the high level of service as all our other customers.
I again sincerely apologize for your predicament.
~ Abdul
Hello I bought a velvet love seat from…
Hello I bought a velvet love seat from August till now I don’t have any feedback. No email or messages. I’m too confused.
21 de setembro de 2021
Opinião espontânea
Resposta da Cyburthur Stores
Hi there Christivie.
I understand your frustration. We did have a slight backlog with sending out shipments but we are now fully actively working on clearing that up. One of our agents and happiness baristas will attend to any tickets you may have submitted. They are attending to tickets in the order they were received.
As for your Order, we will make sure it's headed your way as soon as possible.
Sorry again for this inconveniences. I will personally address this and look up your Order to push it up the queue.
We will work to resolve this and get you up to our quality standard and experiences.
Best
~ AbdulRaheem
This is now the 3rd time I have…
This is now the 3rd time I have purchased from Cyburthur and once again, not been disappointed. Always satisfied and happy. Highly recommend
16 de setembro de 2021
Opinião espontânea
Good quality
11 de setembro de 2021
Resposta da Cyburthur Stores
Thanks for your review Sobhieh.
Until next time.
~ AbdulRaheem
Responsive support
10 de setembro de 2021
Resposta da Cyburthur Stores
Hi Nidal.
Thanks for the awesome review!
- James
Resposta da Cyburthur Stores
We're glad you loved those.
If you ever need help with anything, simply shoot us an email, support@cyburthur.com
Resposta da Cyburthur Stores
Glad you're satisfied. Let us know if there's anything we can help with.
Cheers!
Great product and efficient service
Great product and efficient service. Delivery Much quicker than I expected.
28 de agosto de 2021
Resposta da Cyburthur Stores
Awesome stuff Van. Can't wait to send out your next order!
AbdulRaheem Is a great stuff member as…and the store being great
AbdulRaheem Is a great stuff member as he has quick response time to my email, great customer service and a thorough explanation of all the questions I had. I will happily buy from this store again because all the products are great and most importantly I know there are great staff members that can help me.
23 de agosto de 2021
Opinião espontânea
Resposta da Cyburthur Stores
Thanks for the great review Dan. We will surely let Abdul and the the staff know.
Cheers and can't wait to have you with us again soon.
Took the time to add that personal touch to customer service.
Unfortunately the item I wanted was no longer in stock, so I havent actually received anything from this site and cant speak about the quality of items (Which is the only reason I am giving this 4 stars instead of 5). However, the customer service I got from AbdulRaheem was amazing. He was very helpful and responsive when I was getting worried with no updates to my order status. Went above and beyond to talk to both the item seller and their billing department to make sure all possible options were met before realizing that the item I wanted had been discontinued. Easily got my refund and a giftcard to their site despite the fact that the problem was at no fault of their own. Knowing there is someone who takes the time to make sure I am genuinely getting the service and product I want will definitely have me coming back to this site if/when I need something in the future.
20 de agosto de 2021
Opinião espontânea
Resposta da Cyburthur Stores
Our staff will always be willing to go the extra mile to ensure all your questions are answered and anything you need help with is resolved and attended to.
Thanks for the great and awesome review Vic. You're the best!
An excellent support
An excellent support, and great to deal with it
29 de julho de 2021
Opinião espontânea
Resposta da Cyburthur Stores
Can't wait to ship out your next Order.
He was willing to accept my offer to…
He was willing to accept my offer to cancel orders.
29 de julho de 2021
Opinião espontânea
Resposta da Cyburthur Stores
We're always willing to go the extra mile to ensure you get the help you need.
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