logótipo da D1 Store
Visitar o site

D1 Store Opiniões 

3058
•
TrustScore: 4.5 em 5

4,5

Loja de dispositivos electrónicos
Escreva uma opiniãoVisitar o site
Escreva uma opinião

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

They took my query and passed it on the manager same day and she took care of everything to get my care refresh plan activated to my Drone so I can start flying. They also gave me numerous email comm... Ver mais

Classificada 5 em 5 estrelas

The team at D1 Store have always been professional and prompt with their service. This time is no different. I highly recommend them! Thank you!

Classificada 5 em 5 estrelas

Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Ver mais

Classificada 5 em 5 estrelas

I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Ver mais

Informações sobre a empresa

  1. Loja de dispositivos electrónicos

Escrito pela empresa

DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 34% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(3058)

515 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Fantastic service.

Fantastic service. Very good communication right throughout the whole process. And best of all, really good value for money. I was very impressed.

10 de maio de 2026
Classificada 1 em 5 estrelas

Ordered mini 4 pro refurbished paid…

Ordered mini 4 pro refurbished paid .was not in stock and you were unaware when would become available. So order cancelled. 6 business days after cancellation rang re return of monies and informed that the monies had been returned to me already and I would have to make a case to prove this did not happen ! Informed Afterpay who solved problem . I would suggest you check your refund system so this does not occur. Doesn't do much for customer relations and makes me hesitate in purchasing from you again. Suggestion, a better explanation to customers.

5 de maio de 2026
logótipo da D1 Store

Resposta da D1 Store

Hi Lachlan,

To provide some transparency on what happened: when your order was cancelled, we submitted the refund on 6 May, which was confirmed processed by our payment provider on 8 May. Refunds through Afterpay can take 3–5 business days to reflect on your end due to the way Stripe and Afterpay process settlements — and unfortunately, with the weekend falling in that window, it would have felt longer than expected.

We completely understand how concerning it is to be told a refund has been issued when you haven't seen it yet — that's a stressful position to be in, and we should have communicated the expected timeline more clearly upfront rather than leaving you to chase it. We never intend to hold onto customer funds, and we're glad Afterpay was ultimately able to resolve it for you.

We'll take your feedback on board to make sure our team is better equipped to explain refund timelines so this situation doesn't happen again. We'd love the chance to earn back your trust — please don't hesitate to reach out directly if there's anything we can do.

D1 Team

Classificada 4 em 5 estrelas

Replacement Drone

I am happy with the Fountain Gate Dji service . The drone was replaced instead of repaired so I had a brand new Dji mini 2. The only downside was that I left my sd card in when I handed it in for repairs and it has gone missing.The friendly customer service was great.

1 de maio de 2026
Classificada 2 em 5 estrelas

Drone repair not possible😢

No resolution to issue and no work was carried out at all. DJI must protect their brand and the nature of work needed obviously was out of scope for the repair needed. Though communications and prompt turn around of device in question was excellent so highly recommend for basic damage repair work.

1 de maio de 2026
logótipo da D1 Store

Resposta da D1 Store

Hi Aaron, thanks for leaving a review and for the kind words about our team's communication and turnaround.

We understand the frustration of sending a drone in and having it returned unrepaired. As our team mentioned when we spoke with you over the phone, the serial number on your device had been flagged in DJI's Flyaway list — when a drone ends up on this list, it typically means a replacement unit has already been provided under a DJI Care Refresh claim, and DJI (or authorised service centres like us) are unable to provide any further service on the original device.

This is a DJI-level restriction entirely outside our control as a service centre.

If you have any further questions, we're always happy to help at repairservices@d1store.com.au.

- D1 Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais