They took my query and passed it on the manager same day and she took care of everything to get my care refresh plan activated to my Drone so I can start flying. They also gave me numerous email comm... Ver mais
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Leia as opiniões dos outros
The team at D1 Store have always been professional and prompt with their service. This time is no different. I highly recommend them! Thank you!
Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Ver mais
I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Ver mais
Informações sobre a empresa
Escrito pela empresa
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Informações de contacto
421 VICTORIA STREET, 3056, BRUNSWICK, Austrália
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,5
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 34% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Super quick shipping and perfect condition
Delivery was super quick and great support
23 de abril de 2026
Good value repair
Our drone was out of warranty and unrepairable.
We were sold a new complete drone at a great price.
16 de abril de 2026
After sales service
Quick response to my questions.
Sorted out my issue very quick and followed up to ensure everything was ok.
29 de abril de 2026
Opinião espontânea
Delivery very fast and save.
20 de abril de 2026
Good delivery timeframe
Good delivery timeframe, package arrived in good order.
The drone was easy to set up and fly out of the box.
16 de abril de 2026
Great communication
Great communication. Shipped quickly, though Aust Post needs to improve its tracking, for 3 days it had no new details and then it was delivering today, nothing in between.
16 de abril de 2026
Very professional great service quick…
Very professional great service quick response
16 de abril de 2026
Fast shipping & good packaging
I ordered the osmo 360 and it was delivered in a very good time and great condition.
15 de abril de 2026
Great product
Great product, took longer than expected to arrive but it came safely. Was a gift and he loves it!
17 de abril de 2026
Easy end to end process
Easy to search for what I was looking for, and the procurement process was easy.
16 de abril de 2026
DJI NEO HELP AND ADVICE WHEN NEEDED!
As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen dumps sent with their reply described the process. Overall a great service. Thanks
24 de abril de 2026
Opinião espontânea
DJI Aftercare
The process of getting a replacement Drone after a crash was easy. DJI repair centre was very helpful and that has made me one loyal customer for life.
16 de abril de 2026
The delivery timeframe was extended…
The delivery timeline was unexpectedly prolonged, and there was a noticeable absence of shipping updates. Furthermore, the package arrived with insufficient packaging, resulting in damage.
Update: A discount has been provided for a controller, which reinforces my confidence in the customer service team, as their performance has been consistently satisfactory. We await the arrival of the controller to assess its condition.
15 de abril de 2026
When all had none there was D1
When all other stores was sold out of this drone only package, D1 was the only 1 that had a pre-order available.. and i was lucky to get 1 in as soon as the release on the 9th April i was happy that I didnt have to wait for long.. thank you
8 de abril de 2026
From enquiry to delivery a pleasure!
13 de abril de 2026
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