They took my query and passed it on the manager same day and she took care of everything to get my care refresh plan activated to my Drone so I can start flying. They also gave me numerous email comm... Ver mais
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Leia as opiniões dos outros
The team at D1 Store have always been professional and prompt with their service. This time is no different. I highly recommend them! Thank you!
Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Ver mais
I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Ver mais
Informações sobre a empresa
Escrito pela empresa
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Informações de contacto
421 VICTORIA STREET, 3056, BRUNSWICK, Austrália
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 34% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Outstanding service from the D1 store!
Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received very quickly, will be back to shop with them again!
Great price (drone was on special)
Great price (drone was on special). Drone works really well. Nive video quality. Easy to use.
Best customer service ever
The company was really responsive and fast to my queries, which impressed me and they had an amazing customer service, with solving any problem that I had with buying, one of their products.
DJI Avata 2 offers an incredibly…
DJI Avata 2 offers an incredibly immersive FPV experience with intuitive controls and stunning 4K video quality. The flight is thrilling, battery remains somewhat limited for long sessions
Amazingly fast delivery.
Amazingly fast delivery and the item I ordered was exactly what I received.
Not happy,what we ordered and paid for…
Not happy,what we ordered and paid for not what we received,,shop running a scam to sell you more .Go somewhere else.

Resposta da D1 Store
Customer Service & response time was…
Customer Service & response time was fantastic
Just organised care refresh after more…
Just organised care refresh after more than 48 hours
A Couple of photos and some details and it’s done.
Easy process.
Thanks DJI
I’ve purchased 3 drones from D1…
I’ve purchased 3 drones from D1 Chermside store & in each case they have been first class to deal with, I now recommend them to anyone I hear who’s looking to purchase a drone. The staff are a true credit to your organisation.
Regards
Glen Pearson
Really good fast response
Really good fast response, unfortunately did have a delay in return but that's not lack of trying that was an aus post problem!
Thanks for fixing the drone
Slow and expensive for drone repairs
I dropped my drone off to be repaired, they had a problem with sending it to the repair shop, so there was a delay.
I then received a quote for the repair that was basically the same cost of a new drone, so why bother repairing it...
Then went they sent the replacement drone to me it was broken so I had to send it back to them again yet more delays.
I sent my drone to them on 10th march, it is now the 6th of April and I still don't have a drone to show for it...

Resposta da D1 Store
Quality work. Great value. Great experience!
Complete fix/replacement of affected components.
Prompt communication and return.
Value for money.
Being in my '70's and purchasing my…
Being in my '70's and purchasing my first drone I found staff helpful in assisting me. Watching informative video's is also helping me in my new pastime.
Our shipment was lost in the system and…
Our shipment was lost in the system and we never received the battery that was in the exchange
D1 store provides a very quick and…
D1 store provides a very quick and efficient service. Purchases are shipped and delivered very quickly, and if you have any questions, support are quite helpful. I have purchased many items from D1store, and have yet to have a bad experience
Great service
I have bought various drones and found the service from D1 in Brunswick fantastic. Also very reasonable on Repairs.
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