D1 Store Opiniões 

3058
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

They took my query and passed it on the manager same day and she took care of everything to get my care refresh plan activated to my Drone so I can start flying. They also gave me numerous email comm... Ver mais

Classificada 5 em 5 estrelas

The team at D1 Store have always been professional and prompt with their service. This time is no different. I highly recommend them! Thank you!

Classificada 5 em 5 estrelas

Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Ver mais

Classificada 5 em 5 estrelas

I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Ver mais

Informações sobre a empresa

  1. Loja de dispositivos electrónicos

Escrito pela empresa

DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 34% das suas opiniões negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(3058)

515 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I dropped my drone off with spotlights…

I dropped my drone off with spotlights for a service. After 5 weeks I tried finding out where it was and had someone say that they would call me back 5 different times. Finally I spoke to someone who said it hasn't been serviced yet but would do it soon. When I got it back the spotlights were missing and I was told they were never received. Same process of calling with no one calling me back with a solution. I am part of a network of contractors that use DJI drones and everyone has had a terrible experience everytime they deal with D1. Whether it's buying equipment or having them serviced.

13 de março de 2026
logótipo da D1 Store

Resposta da D1 Store

Thank you Pearce for your honest feedback.

The communication & timelines you experienced during the service process are not acceptable, not reflective of our actual service and we own that completely. All our services and repairs come with timely communciation to allow for a smooth process.

When we understood the extent of the delay, we made the decision to carry out the service at no charge to you as a gesture of goodwill. Regarding the spotlights — after thoroughly investigating, we located them and dispatched them back to you.

We understand that doesn't undo the frustration of chasing us across multiple calls without resolution. Your feedback has been taken onboard and this situation has already prompted internal changes to our processes.

Thank you again for the feedback, we appreciate it and we sincerely hope next time you will experience the D1 Difference.

— The D1 Store Team

Classificada 4 em 5 estrelas

The products were shipped very quickly

The products were shipped very quickly. And are of an excellent quality. The only issue I found was the ‘hanging neck mount max’. Though the measurements were listed for item, it would have been better to also see it being worn and modelled to get a better perception of its size. Otherwise I would have given 5 stars.

16 de março de 2026
Classificada 5 em 5 estrelas

Happy Customer

Fast shipping, genuine products, and everything arrived well packed. Customer service was helpful and the whole process was smooth. Very happy with my purchase and would definitely buy from them again.

16 de março de 2026
Classificada 5 em 5 estrelas

D1 has the most incredible customer…

D1 has the most incredible customer experience. They are efficient with communication and incredibly helpful. They are always happy to help and all the DJI products are incredible with a special mention for DJI care refresh for peace of mind with accidental damage. Highly recommend dealing with the D1 store

26 de março de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Slow delivery times, buy straight from DJI Store instead.

Slow delivery times, bad website experience, and being over advertised compared to DJI Store. As this store is supposed to be an outlet of DJI, I do not know why it is far better to just order straight from DJI themselves. The ND Filters that I bought broke the first flight I took them on.

12 de março de 2026
logótipo da D1 Store

Resposta da D1 Store

Hi Isaiah,

Thank you for taking the time to leave a review. We appreciate the honesty and also understand how the product itself can affect the experience overall.

Regarding delivery: your order was placed on a Thursday after out cutoff and dispatched from our Victorian warehouse the very next day — a Friday. It arrived in South Australia the following Tuesday, which is a standard interstate transit time over a weekend on free freight.

We're proud to ship all orders from our local warehouse here in Victoria, which actually means faster and more reliable delivery than ordering directly from DJI — who frequently ship from overseas, including China, which can take considerably longer.

On the website experience and pricing — we're always working to improve, and we genuinely welcome specific feedback if you'd like to share it with us directly.

As for the ND Filters, we're sorry to hear they didn't hold up. These are Freewell products which come with a manufacturer's warranty, and we're absolutely able to assist with a replacement or warranty claim on their behalf. Please reach out to us directly and we'll get this sorted for you promptly.

We understand frustrations can arise, but our dispatch times, local stock, and after-sales support are genuine strengths we stand behind. We'd love the chance to make this right — please don't hesitate to contact us!

- D1 Team

Classificada 5 em 5 estrelas

Excellent servic

Excellent service gave me 2 written quotes to my email for two products so I could make a comparison of the deals. I was also able to change my mic min from two black ones to a black and white at very short notice, thanks

10 de março de 2026
Classificada 1 em 5 estrelas

The package not delivered

The package has still not been delivered and despite a phone call with a DJI agent - I have not had any follow up.
The transporter has issued an email stating I must contact supplier.
Supplier is silent...

10 de março de 2026
Classificada 5 em 5 estrelas

D1 are the best.

D1 staff made the purchase of my drone quick, easy and enjoyable. I got exactly what I wanted and more, so it was a very positive experience. I will recommend D1 to all friends and family and also, anyone who asks where I bought my DJI Mini 5 Pro and accessories.
Thanks D1. I'm a very happy customer!

5 de março de 2026

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