They took my query and passed it on the manager same day and she took care of everything to get my care refresh plan activated to my Drone so I can start flying. They also gave me numerous email comm... Ver mais
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Leia as opiniões dos outros
The team at D1 Store have always been professional and prompt with their service. This time is no different. I highly recommend them! Thank you!
Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Ver mais
I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Ver mais
Informações sobre a empresa
Escrito pela empresa
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Informações de contacto
421 VICTORIA STREET, 3056, BRUNSWICK, Austrália
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 34% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I dropped my drone off with spotlights…
I dropped my drone off with spotlights for a service. After 5 weeks I tried finding out where it was and had someone say that they would call me back 5 different times. Finally I spoke to someone who said it hasn't been serviced yet but would do it soon. When I got it back the spotlights were missing and I was told they were never received. Same process of calling with no one calling me back with a solution. I am part of a network of contractors that use DJI drones and everyone has had a terrible experience everytime they deal with D1. Whether it's buying equipment or having them serviced.

Resposta da D1 Store
Great service
Very easy process from dropping of &…
Very easy process from dropping of & picking up of my repaired drone
It was good condition and quick…
It was good condition and quick delivery for free postage.
The products were shipped very quickly
The products were shipped very quickly. And are of an excellent quality. The only issue I found was the ‘hanging neck mount max’. Though the measurements were listed for item, it would have been better to also see it being worn and modelled to get a better perception of its size. Otherwise I would have given 5 stars.
Happy Customer
Fast shipping, genuine products, and everything arrived well packed. Customer service was helpful and the whole process was smooth. Very happy with my purchase and would definitely buy from them again.
D1 has the most incredible customer…
D1 has the most incredible customer experience. They are efficient with communication and incredibly helpful. They are always happy to help and all the DJI products are incredible with a special mention for DJI care refresh for peace of mind with accidental damage. Highly recommend dealing with the D1 store
Very helpful in solving a simple…
Very helpful in solving a simple mistake I made with the care package.
Fast to answer questions and very fast…
Fast to answer questions and very fast postage.Drone is exactly as described , looking forward to using it regularly.
Slow delivery times, buy straight from DJI Store instead.
Slow delivery times, bad website experience, and being over advertised compared to DJI Store. As this store is supposed to be an outlet of DJI, I do not know why it is far better to just order straight from DJI themselves. The ND Filters that I bought broke the first flight I took them on.

Resposta da D1 Store
Excellent Service
The best service and price for all things DJI. Staff are always super helpful. Highly recommended
Excellent servic
Excellent service gave me 2 written quotes to my email for two products so I could make a comparison of the deals. I was also able to change my mic min from two black ones to a black and white at very short notice, thanks
The package not delivered
The package has still not been delivered and despite a phone call with a DJI agent - I have not had any follow up.
The transporter has issued an email stating I must contact supplier.
Supplier is silent...
DJI Drones are just Great.
They did their best to get the products to me as soon as possible.
The DJI drones are also great. I've bought 3 of them now and their technology is fantastic.
D1 are the best.
D1 staff made the purchase of my drone quick, easy and enjoyable. I got exactly what I wanted and more, so it was a very positive experience. I will recommend D1 to all friends and family and also, anyone who asks where I bought my DJI Mini 5 Pro and accessories.
Thanks D1. I'm a very happy customer!
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