The customer service provided to me firstly by the staff at the Windermere shop and then more especially by Amelia from the Head Office at Grimsby were second to none. The work undertaken in the works... Ver mais
A empresa respondeu

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The customer service provided to me firstly by the staff at the Windermere shop and then more especially by Amelia from the Head Office at Grimsby were second to none. The work undertaken in the works... Ver mais
A empresa respondeu
I love my Daniella Draper jewellery...its beautifully made and very special to me. Ladies in Lincoln store are always very friendly and obliging. I will be a repeat customer in the future as I have be... Ver mais
Nina and I would like to say a huge Thank you to the lovely ladies who took care of us today in Grimsby, when booked for Nina’s ear piercing. Victoria, Shannon & Sara were so lovely and friendly thr... Ver mais
A empresa respondeu
Very quick to reply to my email to discuss a ring project! Very happy with the politeness of the response and pointed me towards the right person/department straight away! Great customer service!... Ver mais
A empresa respondeu
Escrito pela empresa
Multi-award winning, British jewellery designer Daniella Draper graduated with a degree in Jewellery Design from Central St. Martins in 2009 and returned to her home roots of Lincolnshire to start her business. Inspired by nature, history, travel and romance, Daniella makes high quality pieces to stand the test of time, creating future heirlooms for now and generations to come.
An independent family-run business with six standalone stores in the UK, including Cleethorpes, Lincoln, Beverley, Grimsby, Leeds and Windermere. All pieces are handcrafted in England using recycled silver or gold, and ethically sourced gemstones. The luxury jewellery brand has been certified by Positive Luxury as a brand to trust “meeting the highest standards of verified innovation and environment performance.Daniella Draper E/17 The Enterprise Village, Prince Albert Gardens, DN31 3AT, Grimsby, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have contacted Olivia for bespoke orders on a couple of occasions now and I cannot fault her help and advice. Emails are returned promptly, all questions are answered thoroughly and her personal expertise and advice is thoroughly appreciated. Thank you once again Olivia for a straight forward, enjoyable experience when ordering personalised items that aren’t on the website. I never feel my asks are too much :)

Resposta da Daniella Draper
Hayley and Becky were incredibly helpful

Resposta da Daniella Draper
from the moment I went into the Grimsby store with only an idea for a bracelet charm for my girlfriend's birthday I knew I was in the right place, the staff have all been so lovely and helpful, adding to the excitement of coming up with a custom charm based on a tattoo photograph. Communication has been spot on and the girls in the shop seem to share my excitement and delight with the now finished charm, which I am delighted with. Thank you Daniella Draper and Co. 😊

Resposta da Daniella Draper
I have purchased a number of pieces from Daniella Draper Windermere, over the last couple of years. The whole experience, from the attractively set out store, to the beautiful jewellery displays, to the fabulous team who work there, are wonderful and I have found each trip to the store a pleasure. Each piece that I have purchased has been personalised, and the team spend a lot of time ensuring that your order is perfect. A big shout out to Hayley, and Charlie in the Windermere store for their exceptional customer service and Amelia in the workshop for ensuring my timelines were met. Outstanding Customer Service & Workmanship, I would highly recommend.

Resposta da Daniella Draper
I have had fabulous customer service with Daniella Draper. They have helped me to replace a necklace that had immense sentimental value and I am very grateful to the whole team.

Resposta da Daniella Draper
Welcomed by Victoria when I walked into the store, very helpful offering alternative options as I was unsure what to buy for a present. Explained all options in exchanges if needed, really helpful and friendly. Good news the present was a great success ❤️

Resposta da Daniella Draper
Visited the Beverley store in order to purchase a gift for a friend . Staff (Harriet) was extremely helpful, assisting me in my choice of purchase and was very polite. Would purchase again from this store

Resposta da Daniella Draper
My sister had a problem with the catch on her gold bracelet, it broke one she had it repaired and then it came free again and she lost it . The bracelet was very special to her.
I popped into cleethorpes store to see if they could do anything, the staff were so pleasantly helpful. Two weeks later they rang and said they would replace it free of charge to include postage.
True to their word the bracelet arrived.
I can't praise Daniella Draper enough.
Excellent service 👏 very lovely staff. I wouldn't hesitate for a minute to order from them again.

Resposta da Daniella Draper
I went into the Beverley store to spend some vouchers from my birthday. I was kindly helped by Harriet who was very patient as I was trying to decide what to buy. I ended up with a lovely ring and bracelet. Thankyou ☺️

Resposta da Daniella Draper
Excellent service in the Grimsby store, Victoria, Shannon and Sarah all very helpful! Came away with some lovely pieces of jewellery

Resposta da Daniella Draper
I have just received my newest piece which is a stunning stone encrusted gold cross. As always the customer service was excellent, my parcel was beautifully packaged & arrived quickly given it was specially made by the amazing workshop team & lastly I absolutely LOVE it!
Daniella’s jewellery is just gorgeous & lovingly made to last a lifetime. Thank you to all the lovely team including Amelia, Olivia & the workshop team, you are all fabulous!
Andrea x

Resposta da Daniella Draper
Victoria Shannon and Sarah was extremely welcoming today.
Very helpful with choosing my jewellery pieces.

Resposta da Daniella Draper
My favourite shop not just for the most gorgeous jewellery but the wonderful service … the ladies have to have a shout out for always going above and beyond and are always so friendly.. Sarah Vicky and Shannon always welcoming with a smile and chat xx

Resposta da Daniella Draper
I have a few pieces of jewellery from DD and have always found the staff really helpful and polite. I popped in this morning to exchange a damaged earring with no problem at all. Many thanks to Shannon, Sarah and Victoria Xx

Resposta da Daniella Draper
Victoria , Sarah and Shannon are so friendly and welcoming. Whatever you are looking for they are right there to help you. It is not awkward to talk to these workers they are funny and respectful . Best experience I have ever had in a jewellery place.
5 stars.

Resposta da Daniella Draper
I’ve brought a few things from daniella Draper in Beverley, their service and professionalism is outstanding. They always go above and beyond to help you.

Resposta da Daniella Draper
I had an issue with my bangle of my own doing. The Daniella Draper team were very sympathetic to my problem. Came up with a great solution and ended up having several great products from one issue. Great customer service and a fantastic product. Thanks.

Resposta da Daniella Draper
I came in today to buy a Father’s Day gift I had Victoria & Sally serving us and they were absolutely lovely always friendly when I go in.

Resposta da Daniella Draper
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.