The customer service provided to me firstly by the staff at the Windermere shop and then more especially by Amelia from the Head Office at Grimsby were second to none. The work undertaken in the works... Ver mais
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Leia as opiniões dos outros
I love my Daniella Draper jewellery...its beautifully made and very special to me. Ladies in Lincoln store are always very friendly and obliging. I will be a repeat customer in the future as I have be... Ver mais
Nina and I would like to say a huge Thank you to the lovely ladies who took care of us today in Grimsby, when booked for Nina’s ear piercing. Victoria, Shannon & Sara were so lovely and friendly thr... Ver mais
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Very quick to reply to my email to discuss a ring project! Very happy with the politeness of the response and pointed me towards the right person/department straight away! Great customer service!... Ver mais
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Informações sobre a empresa
Sobre Daniella Draper
Escrito pela empresa
Multi-award winning, British jewellery designer Daniella Draper graduated with a degree in Jewellery Design from Central St. Martins in 2009 and returned to her home roots of Lincolnshire to start her business. Inspired by nature, history, travel and romance, Daniella makes high quality pieces to stand the test of time, creating future heirlooms for now and generations to come.
An independent family-run business with six standalone stores in the UK, including Cleethorpes, Lincoln, Beverley, Grimsby, Leeds and Windermere. All pieces are handcrafted in England using recycled silver or gold, and ethically sourced gemstones. The luxury jewellery brand has been certified by Positive Luxury as a brand to trust “meeting the highest standards of verified innovation and environment performance.Informações de contacto
Daniella Draper E/17 The Enterprise Village, Prince Albert Gardens, DN31 3AT, Grimsby, Reino Unido
- 01472 351341
- customerservice@danielladraper.com
- danielladraper.com
5,0
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
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Always a joy to shop in the Beverley…
Always a joy to shop in the Beverley shop and the staff go the extra mile . Just one suggestion a chair for elderly customers would be much appreciated
19 de junho de 2026
Resposta da Daniella Draper
Hi there, thank you for your 5* review for DD Beverley! It is great to hear you feel our team always go the extra mile when you visit our store. We look forward to welcoming you again in the near future! Kind regards, Team DD x
Very helpful and attentive staff
Very helpful and attentive staff . Went the extra mile . Really engaging and delivered a personal service - made me feel special
17 de junho de 2026
Resposta da Daniella Draper
Hi Karen, thank you for your review! It is great to hear our team went the extra mile to make you feel special on your visit to store. We look forward to welcoming you again in the near future! Kind regards, Team DD x
A now very happy customer
I received 3 pieces from my husband and children for a milestone birthday. Upon opening the first one and removing it from the pouch the bracelet snapped in my hand. The solder was poor and non existent on the link that had broken.
The second item which was a bangle felt misshapen on my wrist and not like my other DD bangles. I was really disappointed and it really took the shine off my birthday.
We returned them to the Grimsby store. We found the manager to be dismissive and rude. She made me feel like I was being a pain and questioned my concerns over the bangle. The sales assistant was lovely but it’s a shame about the manager.
I have purchased and been gifted many Daniella Draper pieces but this experience means unfortunately I won’t purchase any further items.
I understand that on rare occasions the usual quality isn’t met and this wouldn’t have discouraged me from purchasing again but the customer service was upsetting and not something I want to experience again.
UPDATE…Amelia was superb with dealing with any issues raised and has more than restored my faith. She really cares about the customer experience and took time to speak to me. Such a fantastic customer service team. I look forward to purchasing many more beautiful pieces. Many thanks again.
2 de julho de 2026
Opinião espontânea
Resposta da Daniella Draper
Hi Hayley,
Thank you so much for taking the time to leave your review. We're so sorry to hear that your milestone birthday was overshadowed by this experience.
We're particularly disappointed to hear about the issues you experienced with the jewellery, but even more so that you left feeling upset by the service you received in store. That's certainly not the experience we want any of our customers to have.
Our customers mean so much to us, so it's really disappointing to hear that your experience left you feeling this way. We truly value your feedback, and we'll be sharing it with the team so we can learn from what happened and ensure we continue to provide the service we pride ourselves on.
We'd love the chance to speak with you personally to better understand what happened and see if there's anything we can do to make things right. Please would you be able to email us (customerservice@danielladraper.com) with the best number to contact you on and we can give you a call.
Thank you again for bringing this to our attention and we look forward to speaking with you soon.
Kind regards,
Amelia x
Exceptional jewellery and customer experience
The jewellery at Daniella Draper is stunning, I have brought various items and all of which is excellent quality.
I have visited the Lincoln store a few times and all the staff are so caring and helpful especially the manager who has helped me so much to purchase the right thing and I’ve always felt welcome and cared for exceptional customer experience which is absolutely second to none - they staff are a credit to Daniella Draper.
I have also purchased directly from head office and again the customer service and delivery has been exceptional and helpful helping me make the right choice. I would highly recommend Daniella Draper.
6 de julho de 2026
Opinião espontânea
Resposta da Daniella Draper
Hi Margaret,
Thank you for your 5-star review! We're so pleased to hear you've consistently experienced excellent customer service across the whole Daniella Draper team. We never take the loyalty of wonderful customers like you for granted, and we're truly grateful for your continued support.
Kind regards,
Team DD x
Lovely shopping experience
Lovely shopping experience. Always helpful and obliging. Pleasant with good customer service. Cleethorpes brand lovely.
18 de junho de 2026
Resposta da Daniella Draper
Hi there, thank you so much for your lovely 5 star review! We are delighted to hear you had such a positive shopping experience and found our team helpful, obliging, and friendly. We'll be sure to pass your kind words on to our Cleethorpes team. We hope to welcome you back again soon!
Kind regards,
Team DD x
Lincoln store, always amazing!
I have been a customer for several years, loving the amazing quality of all the products. Usually visit the Lincoln store, all the staff are brilliant, always so keen to be as helpful as possible. The last few visits I have been assisted by Tracy who has absolutely sparkled with her personal and knowledgeable customer service. I can’t thank her enough for being so helpful and friendly.
8 de julho de 2026
Opinião espontânea
Resposta da Daniella Draper
Hi Jane, thank you so much for your wonderful 5 star review! We're incredibly grateful for your loyalty over the years and are so pleased to hear you've continued to love the quality of our jewellery.
It's especially lovely to hear about your experiences in our Lincoln store. Tracy will be absolutely delighted to know her friendly, knowledgeable, and personal service made such a positive impression. We'll be sure to pass your kind words on to her and the rest of the team. Thank you for your continued support, and we look forward to welcoming you back to Daniella Draper again soon. Kind regards, Team DD x
Resposta da Daniella Draper
Hi there, thank you for your 5* review! Kind regards, Team DD x
Lovely pieces with great customer…
Lovely pieces with great customer service. No matter what you buy from them they treat you like a much valued customer.
17 de junho de 2026
Resposta da Daniella Draper
Hi Gill, thank you for your 5* review, we really appreciate it! Kind regards, Team DD x
Another fantastic experience …
Another fantastic experience at the Lincoln store with Tracy and her team.
The staff are amazing and always go above and beyond - their service is first class.
Thank you team Lincoln for a beautiful piece to add to my collection!
4 de julho de 2026
Opinião espontânea
Resposta da Daniella Draper
Hi Lisa, thank you for your 5* review for Tracy and DD Lincoln! We are pleased to hear you are always happy with the customer service received, and that you have chosen a new beautiful piece to add to your DD collection. We look forward to seeing you in store again soon! Kind regards, Team DD x
Tracey is such a wonderful girl
Tracey is such a wonderful girl who can’t help you enough and is a credit to your team
7 de julho de 2026
Opinião espontânea
Resposta da Daniella Draper
Hi Mandy, thank you for your 5* review! It is great to hear you are happy with the service received by Tracy when visiting store. We hope to see you again soon! Kind regards, Team DD x
Lovely staff
Lovely staff, incredibly kind and bubbly and just a great service :) thank you for making my day as always ❤️
4 de julho de 2026
Opinião espontânea
Resposta da Daniella Draper
Hi Anna, thank you for your 5* review, we really appreciate it! Kind regards, Team DD x
Resposta da Daniella Draper
Hi Ivanka, thank you for your 5* review! Kind regards, Team DD x
Resposta da Daniella Draper
Hi Nicola, thank you for your 5* review! We are pleased to hear you were happy with the efficiency of delivery along with the quality of the jewellery. Kind regards, Team DD x
Shop is beautifully presented
Shop is beautifully presented, staff are warm and welcoming. Doesn't feel sales pushed feels like you are talking with friends
22 de junho de 2026
Resposta da Daniella Draper
Hi Donna, thank you for your 5* review! This is great to hear, we are so pleased you find our team warm and welcoming when choosing your next DD piece. We hope to see you again in store soon! Kind regards, Team DD x
I regularly visit DD Lincoln
I regularly visit DD Lincoln. Tracy, the Manager and her lovely team always make me feel very welcome.
Their attention to detail and customer service are second to none.
I couldnt recommend them enough, please keep being you guys xx
6 de julho de 2026
Opinião espontânea
Resposta da Daniella Draper
Hi Glenda, thank you for your 5* review for DD Lincoln! It is great to hear of the excellent service you receive from Tracy and the Lincoln team. We look forward to seeing you again soon! Kind regards, Team DD x
Wonderful friendly and helpful staff…
Wonderful friendly and helpful staff who were very happy to help with decisions and suitability of products.
The necklaces we bought are just perfect. Thank you
20 de junho de 2026
Resposta da Daniella Draper
Hi Mary, thank you for your 5* review! It is great to hear you are happy with the service received from our team and also the necklaces you purchased. We hope to see you again in the near future! Kind regards, Team DD x
Excellent 😁
19 de junho de 2026
Resposta da Daniella Draper
Hi Robert, thank you for your 5* review! Kind regards, Team DD x
Resposta da Daniella Draper
Hi Tony, thank you for your 5* review! Kind regards, Team DD x
Super quick response to delivery…
Super quick response to delivery enquiry. Arrived the next day. Gorgeous bangle purchased for a birthday gift.
18 de junho de 2026
Resposta da Daniella Draper
Hi there, thank you for your 5* review! We are so pleased to hear you are happy with the bangle you purchased along with the quick response to your delivery enquiry. We look forward to hearing from you again in the near future! Kind regards, Team DD x
Great staff and wonderful jewellery.
Great staff and wonderful jewellery.
Thank you 🙏
18 de junho de 2026
Resposta da Daniella Draper
Hi Paul, thank you for your 5* review! Kind regards, Team DD x
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