It was really easy to navigate the website, I found exactly what I was looking for, the delivery was very quick and I’m very happy with the product. Thank you!
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Leia as opiniões dos outros
What a wonderful find. An independent family run department store which delivers high quality, competitive priced goods. I cannot fault. Good communication and excellent product. I would not hesita... Ver mais
I bought a harry potter lego from this seller should have been delivered 31st July to 1st August not arrived 1st he tried to say it had wrong tracking number it as not left the postoffice he took... Ver mais
A empresa respondeu
Brought a pair of Brooks Adrenaline from them at a good price. There was an issue with postage being added when it shouldn’t have been, but customer services were efficient and helpful and headed the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de departamentos
- também em
- Loja de acessórios de moda
- Loja de artigos para desportos ao ar livre
- Loja de brinquedos para crianças
- Loja de lembranças
- Padaria
Escrito pela empresa
Daniel of Windsor was originally established in 1901 by Walter James Daniel and has always remained a family-run independent store. Our range of departments includes a wide range of luxury goods from hundreds of premium brands across a selection of departments. You will find a selection of luxurious items within our wide range of departments, including: furniture, home furnishings, toys and games, and luxury fashion for men, women and children. As well as sports and leisure clothing and equipment, baby and nursery, alongside luxurious gifts for your loved ones. If you’re looking for gifting, designer homeware or even for contemporary fashion - make sure to browse the full selection across our departments. We like to deliver the best in-store experience, so you will find a wide range of services and concessions within our stores. From in-store dining at Heidi & FOGGs, to Gait Analysis, to Lingerie Fitting services.
Informações de contacto
120-125 Peascod Street, SL4 1DP, Windsor, Berkshire, Reino Unido
- 01753801000
- enquiries@danielstores.co.uk
- danielstores.co.uk
3,7
Aceitável
242 opiniões
Sem histórico recente de solicitação de opiniões
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Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service and follow up
Recently purchased some Bramblecrest garden furniture from Daniel’s. Shop staff, notably Andrew was so helpful with all aspects of our queries and the sale. The furniture was delivered today set up in the garden ready to use; how marvellous not to have to do this ourselves! Thanks to Chris who, not for the first time, is a credit to Daniel’s. Thank you.
31 de julho de 2024
Opinião espontânea
Resposta da Daniel of Windsor
Dear Manuel,
Thank you so much for your lovely review! :)
We’re delighted to hear that you had a positive experience with your recent Bramblecrest garden furniture purchase. It’s wonderful to know that Andrew and Chris were able to assist you and ensure everything went smoothly from the sale to the delivery.
We’ll be sure to pass on your kind words to both Andrew and Chris - they’ll be thrilled to hear that they made such a great impact. We’re also glad that you could enjoy your new furniture without the hassle of setting it up yourself!
Thank you again for choosing Daniel and we look forward to serving you in the future.
Best regards,
Daniel Customer Service
Cancellation of orders without refund❌❌❌
I bought a bag for my daughter for her birthday. I received confirmation of the order and I waited. Finally, I received an MRI with the information that my order had been canceled due to out of stock. Ok. I was expected that my money would be returned to my account within 5-7 business days. Unfortunately, the declared period has passed and there is still no money. I decided to ask the bank for help in recovering the money and reported the case as fraud. Despite constant emails to which I receive no response, I still hoped to get my money back. I am ignored all the time! I see I'm not the only person with this problem and I suspect it's a big scam and positive comments are paid. Be careful with this store....if you don't want to waste your money - never buy here!!!❌❌❌
5 de julho de 2024
Opinião espontânea
Resposta da Daniel of Windsor
Thank you for bringing this to our attention, and we sincerely apologise for the distress this situation has caused you.
An email has been sent to you with detailed information regarding your order. We would like to clarify that your order and payment was cancelled due to the item being out of stock, not refunded. Since the order was never processed, no charges were made to your account the funds should just be released out of its pending status. No money should have been refunded.
We understand your frustration and want to assure you that we are committed to resolving this matter promptly. If you believe there has been a charge, please provide any transaction details, and we will investigate this further.
We value our customers and their trust in us, and we are here to assist you. Please check your email for our latest communication, and do not hesitate to contact our customer support team directly for further assistance.
Thank you for your patience and understanding.
Order cancelled... Apparently no stock...
Placed an order for a wallet which was going to be a birthday present.
Everything was successful order confirmation received, assumed it would arrive in a few days - all good!
After a few days, nothing, logged in and my order now said cancelled but no explanation.
I sent an email and awaited a response, they replied and said to check my junk folder - turns out there was an email there saying the item was out of stock and the order has been cancelled.
This is inconvenient but appreciate stock counts can get out of sync on occasion... What annoyed me is that there was no description about why it was cancelled online, and if I hadn't made an account there wouldn't have been a way for me to check the status either. The process and the way information is presented could certainly be improved. Having since read similar reviews I don't think I would use this company again if I need something quickly incase the same thing happened again
6 de junho de 2024
Opinião espontânea
Resposta da Daniel of Windsor
Thank you for sharing your feedback with us.
We sincerely apologise for the inconvenience you experienced with your recent order. We understand how frustrating it must have been to have your order cancelled without a clear explanation, especially when it was intended as a birthday present.
We are currently working on improving our communication and notification systems to ensure that such situations are handled more transparently in the future. Your feedback about the lack of online cancellation explanations and the necessity of creating an account to check order status is invaluable to us, and we will take it into account as we enhance our processes.
We truly appreciate your understanding regarding stock discrepancies, and we regret that this issue caused you inconvenience. Thank you again for bringing this to our attention. We hope to serve you better in the future.
Website Shambles
I ordered a pair of rugby boots online on 25/04. On the 26/04 (late afternoon) I was informed by email that my order was cancelled, no reason was given. I phoned the store and was advised that they did not in fact have the boots in stock. The reason given was that it could take 48 hours for the website to update stock levels. I had been looking at these boots from this store since the Sunday which makes their '48 hours' statement invalid. My bank is now only refunding the money on the 26/05 as this is their policy. I have contacted the stores customer service who have just stated they cannot do anything about my banks policy, which I understand and I have not questioned with the store. What I have questioned is their inadequate monitoring of the website which has lead to me being in this position. I have had to order another pair of boots at considerable cost, in total I have spent £150 instead of just the original £70. I received such a generic reply from their customer service, it could be written by AI. They have thanked me for my valuable input? They are sorry for my experience. Not once have they apologised for the distress they have put me through, do they not consider the financial implication of having to buy another pair of boots? The least they could do is consider the human behind the complaint instead of sending me a scripted response which is not fit for purpose. I definitely will not be going anywhere near Daniel Stores again and would caution anyone who is thinking of ordering online with them.
14 de maio de 2024
Opinião espontânea
Resposta da Daniel of Windsor
Hi SJ Moodycliffe,
Thanks very much for taking the time to write this TrustPilot review and for detailing your experience.
Firstly, please be reassured that our messages are written by a human being and not by an AI tool.We are writing back to express our apologies for the inconvenience and frustration you have experienced recently. The reason that we thanked you is because your feedback is valuable to improving our service going forward in the future.
We are sorry for cancelling your order and that you felt there wasn't a clear explanation - unfortunately on occasion this happens when goods sell in our physical bricks & mortar store near to the time they coincidentally also sell online. This is unfortunate, but it does happen on occasion, not only in our store but also in other stores that operate in both in-store & online. Please rest assured that a full refund has been issued to you. We appreciate how disappointing and disruptive this situation must have been. We are very sorry for any distress or inconvenience caused.
It was never our intention to inconvenience you or impose any additional expenses. Please know that we take your concerns seriously. Once again, we sincerely apologise for the inconvenience, disappointment and any distress caused.
Kind regards,
Daniel Customer Service
Fantastic Shop …
Today I bought some knitting accessories. The friendliness, kindness and service given to me was exceptional and I will be returning again very soon.
11 de maio de 2024
Opinião espontânea
Resposta da Daniel of Windsor
Hi Fiona,
Thank you so much for taking the time to share your wonderful experience with us! :) We're absolutely thrilled to hear that you had such a positive visit to our store and that you were delighted with the service provided by our team. We can't wait to serve you again soon!
Warm regards,
Daniel Customer Service
I would like to thank Susie from…
I would like to thank Susie from Daniel Department Store in Windsor for her much valued help and advice on buying a hat for my son’s forthcoming wedding. She went above and beyond to ensure I was delighted with my purchase. She really is a credit to the store!
30 de abril de 2024
Opinião espontânea
Resposta da Daniel of Windsor
Hi Eileen,
Thank you very much for reaching out to us to share your wonderful experience with Susie at our Daniel Department Store in Windsor! :) We are absolutely thrilled to hear about the exceptional service she provided you with while assisting in selecting a hat for your son's upcoming wedding. We are incredibly proud to have Susie as a part of our team, and we will make sure to pass along your kind words to her.
Warm regards,
Daniel Customer Service
I highly recommend Foggs
I highly recommend Foggs ! Delicious coffee and food. Friendly, efficient service. Magda is my personal favourite! I love this place!
26 de abril de 2024
Opinião espontânea
Resposta da Daniel of Windsor
Hi Aleksandra,
Thank you so much for your fantastic recommendation of FOGGs! We're absolutely thrilled to hear that you enjoyed our delicious coffee and food, as well as the friendly and efficient service provided by Magda. Your kind words truly mean the world to us! Magda will be delighted to hear that she made such a positive impression on you during your visit. We can't wait to serve you again soon!
Warm regards,
Daniel Customer Service
An update on my last review
An update on my last review. I was hoping to give a five star review and inform anyone reading this that Daniel Department store decoded to give me a refund so I can purchase my daughter an actual bed she could get a good night sleep on. But no. I was offered a £50 gift voucher!! What is that going to solve. I cannot purchase a replacement bed with that. I have tried sleeping on the bed and so have my grandson. And we have all come to to same conclusion. After about five minutes you need to move as the mattress becomes uncomfortable. You try and reposition yourself, but unable to find a comfortable place. Apart from the dip in the middle of the mattress it's feels like something is digging in you. Someone added a review on Sleepeezee saying they woke up feeling like Robocop. We don't disagree. Please read for yourself. Also a review from Dec 2023 about the same mattress Gel 1800. I am so angry. We put our faith in these retailers and even told the items come with guarantees and we have the sales of goods act to protect the consumer. The bottom line they do what they want. Yes the report said nothing was wrong with the mattress, I cannot see laying on a bed for less than five minutes will give you a total inspection of this sub standard Divan Bed which is not fit for purpose and as far as I am concerned DEFECTIVE!! Please read all reviews before you part with your hard earned cash. A good nights sleep is not a luxury. I will be speaking to my solicitor and the Bank. But remember they value your custom. NOT!!!
29 de março de 2024
Opinião espontânea
Resposta da Daniel of Windsor
Dear Mrs. Antoniou,
Firstly, we want to express my sincere apologies for the frustration and inconvenience you have experienced.
We understand your disappointment with the £50 gift voucher offered as compensation. Please know that this was not intended to diminish the seriousness of your concerns - but rather as a small gesture of goodwill for the frustration you have experienced. However, we acknowledge that this falls short of addressing your needs and for that, we apologise.
We have taken note of your intention to seek legal advice and involve your bank in this matter. Rest assured, we have been committed to resolving this matter promptly and fairly. Please see more detail below on the steps we have taken and their outcomes.
Regarding the quality of the mattress: we empathise with your frustration and assure you that your feedback has been taken seriously. The latest update we have been informed of from both Sleepeezee the Manufacturer and our Beds & Furniture Department is that because the Independent Inspection Report has already taken place and as a result there is nothing further we are able to do. The outcome of the Independent Inspection Report is clear that the manufacturer (Sleepeezee) is not liable, the dip measurement is not beyond what would be typically expected in a mattress and no further action is required. Please be reassured that the investigator is fully independent, the information outlined in the report is a result of their independent investigation in an attempt to resolve this complaint by a completely neutral third party.
Regarding the assessment report: we acknowledge your concerns about its thoroughness and validity. We can assure that the independent assessment processes are comprehensive and accurate in evaluating product quality.
Once again, we do sincerely apologise for the distress and inconvenience this situation has caused you.
Kind regards,
Daniel Customer Service
Unbelievable first class service
A few days ago I left a package in Daniels containing items I had bought in the store. Today I called the store and immediately a very nice lady answered the phone. I was shocked because it wasn't AI or a voice prompt. I told her about my forgotten package and she said, "yes I have it here". Amazing service and other companies please note.
5 de março de 2024
Opinião espontânea
Resposta da Daniel of Windsor
Dear Angela,
Thank you for taking the time to share your recent experience with us! We are delighted to hear that you had such a positive encounter with our team at Daniel Department Store.
It brings us great joy to know that our staff, particularly the lovely lady who assisted you over the phone, was able to provide you with the exceptional service you deserve. At Daniel Department Store, we strive to offer personalised and attentive service to all our valued customers, and it is heartening to hear that we succeeded in exceeding your expectations.
Your kind words serve as a tremendous motivation for our team, and we will be sure to pass on your praise to the staff member who assisted you! Feedback like yours reinforces our commitment to delivering outstanding customer service and inspires us to continue our efforts in creating memorable shopping experiences for each and every customer.
We genuinely appreciate your recognition and thank you for choosing Daniel Department Store for your shopping needs. Should you require any further assistance or have any feedback to share, please do not hesitate to reach out to us. We are always here to assist you in any way we can :)
Once again, thank you for your valuable feedback, and we look forward to welcoming you back to Daniel Department Store soon.
Warm regards,
Daniel Customer Service
Excellent service
Our television was delivered on time. James, the installer was excellent explaining everything after he had set the TV up. He was very friendly and treated two 'oldies' with patience and respect.
30 de dezembro de 2023
Opinião espontânea
Resposta da Daniel of Windsor
Dear Evelyn,
Thank you so much for taking the time to share your recent experience with us regarding the delivery and installation of your television. We greatly appreciate your feedback and are thrilled to hear that everything went smoothly.
It's wonderful to hear that your TV was delivered on time and that James, our installer, provided you with excellent service. We are proud to have team members like James who go above and beyond to ensure that our customers receive the highest level of satisfaction.
At Daniel Department Store, we understand the importance of providing not only quality products but also exceptional customer service. We are delighted that James was able to make your installation experience enjoyable and stress-free.
If you have any further questions or if there is anything else we can assist you with, please don't hesitate to reach out to us. We are always here to help :)
Thank you once again for choosing Daniel Department Store. We look forward to serving you again in the future.
Warm regards,
Daniel Customer Service
Extremely Unprofessional Treatment by Security Staff
I am deeply disappointed by the treatment I received during my recent visit to Daniels Department Store. As a regular customer, I have always expected a certain level of professionalism and respect from the staff. Unfortunately, the incident on this particular day left me feeling embarrassed and humiliated.
A security guard, who claimed to have years of experience, falsely accused me of stealing a shirt and displayed a confrontational attitude. Despite providing evidence that I had not taken anything, he continued to interrogate me without any apology or acknowledgement of his mistake.
I understand that security measures are essential, but this situation could have been handled much more tactfully and respectfully. As a customer, I expect to be treated with dignity and courtesy, especially when I am innocent of any wrongdoing.
Upon reporting the incident, Daniels did conduct an investigation, but the process was lengthy, and the response was delayed. While they eventually took action against the security company, the whole experience left me feeling undervalued as a customer.
I sincerely hope that Daniels will use this incident as an opportunity to reevaluate their staff training and ensure that such unprofessional behavior is not repeated in the future. As a long-time customer, I expect a higher standard of customer service from a reputable store like Daniels.
In conclusion, I cannot recommend Daniels Department Store based on my recent experience. I believe customers deserve to be treated with respect and courtesy, regardless of the situation. Until significant improvements are made, I will be taking my business elsewhere.
4 de julho de 2023
Opinião espontânea
Resposta da Daniel of Windsor
Dear Dale,
Thank you for taking the time to provide your feedback. As you know, we have been conversing with you via email on this matter.
We must let you know that the Security Firm we have been using recently are contracted out and are not our direct employees. We have been trialling various Security Contractors and we do not currently have a security guard on our employee payroll; instead we contract out private security firms. Please rest assured that we had a disciplinary meeting with the particular Security Guard in question.
We sincerely apologise and under any circumstances, we do not condone the behaviour that you experienced on that day and we are disappointed by the way you were treated. We fully agree that you must be treated with respect and courtesy.
The reason the investigation process was lengthy was because we needed to locate the date, location and exact time stamp in order to export and review the CCTV Footage of the incident - it took a while to go through the camera footage in order to track down the correct time stamp and camera location. We apologise for this process taking longer than we would have liked.
We really do appreciate your long-term custom and are outraged that a loyal customer has been treated in this manner.
If you have any further feedback to share, please do not hesitate to reach out to our customer service team on: Enquiries@danielstores.co.uk We are here to listen and improve.
Once again, we extend our sincerest apologies and hope to have the opportunity to make amends in the future.
Best regards,
Daniel Customer Service
Hidden disclaimer and money trap.
I ordered swimwear from this company as an online purchase. Unfortunately the items did not fit, however I was unable to return it as the company do not accept refunds on swimwear due to hygiene reasons.
This is the first time I have come across a policy of this kind and was therefore not looking for the information on the website. I just made the purchase, as I have in the past on many swimwear items, knowing I would follow the hygiene guidelines stated on the stickers on the swimwear when trying them on.
I feel strongly that information of this kind should be placed clearly on the website so that the consumer is aware before making a purchase. A disclaimer under the ‘pay’ button would prompt the buyer to consider the fact that there is a no refund policy before funds are released.
Also, consideration for refunds on swimwear should be taken into account following the review of a returned product, like all other major online retailers. Hiding a ‘no refunds’ disclaimer within the website is deceitful and I am sure many other customs have fallen into the same trap that I have.
I wanted to write this review to raise awareness of this and hope for change.
28 de julho de 2023
Opinião espontânea
Resposta da Daniel of Windsor
Dear Effie,
Thank you for your feedback.
We are sorry to hear you are not satisfied.
As you know, we are currently conversing with you via email to try and resolve this to your satisfaction.
Thank you for your feedback and we appreciate your frustration. We will certainly investigate adding disclaimers to our website.
We apologise for the inconvenience caused.
Kind regards,
Customer Services,
We ordered a three piece suite 5 months…don’t seem to care
We ordered a three piece suite 5 months ago after 10 weeks they delivered the wrong sofa. They reordered the sofa so we had to wait another 10 weeks. It is now in their warehouse but they won’t deliver it for another 13 days. Absolutely disgusting service from what I thought to be a reputable company. I would not recommend this store at all.
12 de maio de 2023
Opinião espontânea
Resposta da Daniel of Windsor
Hi Howard,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with the service you received. We appreciate the delay in our response to your review however, if there is any further information you would like to share with us, please do not hesitate to contact us on: service@danielstores.co.uk
Kind regards,
Daniel Customer Service
Forget the personal service of a local shop
I forgot a card that would have given me a discount of 10% that would have come to the grand sum of £1. I showed them a receipt from yesterday when I had bought a similar item and where I had received the discount. They still refused to offer it insisting that they needed to see the card. I have shopped at the Windsor toy department since my 12 year old daughter was born, insisting that she learn the importance of supporting local physical shops where relationships can be built. To be fair, the usual shop assistant was not there. However, from now on it is online for me.
14 de maio de 2023
Opinião espontânea
Resposta da Daniel of Windsor
Hi Ranvir,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with the service you received. We appreciate the delay in our response to your review however, if there is any further information you would like to share with us, please do not hesitate to contact us on: service@danielstores.co.uk
Ordered a beautiful Kristensen dining…
Ordered a beautiful Kristensen dining table and was told it would take 12 weeks as they are made in Denmark. True to their word we received our table yesterday and and as a bonus it was a free delivery to Rochford in Essex. Delivery men were very helpful and it has been a very good experience.
30 de março de 2023
Opinião espontânea
Resposta da Daniel of Windsor
Hi Ruth,
Thank you for taking the time to leave your kind review, we really appreciate it.
We're so glad you were impressed with the service you received!
Best wishes, Daniel Customer Service
My grandchildren live in Windsor and…
My grandchildren live in Windsor and they are old enough now to appreciate a gift voucher so it was good to be able to order them on Daniels' website and have them delivered with a message included that I'd requested. They will enjoy spending them I'm sure.
3 de dezembro de 2022
Resposta da Daniel of Windsor
Hi Vera,
Thank you for taking the time to leave your kind review, we really appreciate it.
We're so glad you were impressed with the service you received!
Best wishes, Daniel Customer Service
Excellent service as always
Excellent service as always. I’m a long standing customer always satisfied. Thank you.
17 de dezembro de 2022
Resposta da Daniel of Windsor
Hello,
Thank you for taking the time to leave your kind review, we really appreciate it.
We're so glad you were impressed with the service you received!
Best wishes, Daniel Customer Service
Speedy delivery
Speedy delivery! & beautiful Jellycats Reindeer for my granddaughter! & a great price
5 de dezembro de 2022
Resposta da Daniel of Windsor
Hi Shelly,
Thank you for taking the time to leave your kind review, we really appreciate it.
We're so glad you were impressed with the service you received!
Best wishes, Daniel Customer Service
Ordered 2 gift cards as presents
Ordered 2 gift cards as presents. It was easy to do on the website, super efficient and arrived 3 days later, Daniels having kept me informed of progress throughout. Highly impressed.
5 de dezembro de 2022
Opinião espontânea
Resposta da Daniel of Windsor
Hi Sally,
Thank you for taking the time to leave your kind review, we really appreciate it.
We're so glad you were impressed with the service you received!
Best wishes, Daniel Customer Service
I was able to find the exact product I…
I was able to find the exact product I was looking for.
5 de novembro de 2022
Resposta da Daniel of Windsor
Hi Melanie,
Thank you for taking the time to leave your kind review, we really appreciate it.
We're so glad you were impressed with the service you received!
Best wishes, Daniel Customer Service
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