Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

I used to be a loyal customer but they have consistently raised prices and diminished in quality in the past 7 years. They also started to charge for shipping. I will be looking elsewhere now. The sav... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Used Daysoft for over 10 years with no issues, and I’ve worn contact lenses for 20+. Recently started having problems with the lenses and was basically told it was my fault and that I don’t know h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've NEVER EVER EVER had better contact lenses. Been using them since early 2000's . Never gone back to any other brand. I've got really allergic prone , dry eyes. It feels like absolute bliss while w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have used Daysoft for over 20 years. Have found them very comfortable and good value for money. My optician did said the fit isn't as good as with some other contact lenses but acknowledged that m... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de lentes de contacto

Escrito pela empresa

daysoft replaces other contact lens brands for half the price! Buy contact lenses direct from daysoft with the safety of a money-back promise.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 85% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Quality gone down the drain

Quality gone down the drain, price increased 40% in 3 months.

EDIT: DAYSOFT ATTEMPTED TO FLAG THIS REVIEW AND GET IT REMOVED BUT TRUSTPILOT DETERMINED IT WAS LEGITIMATE. SHAME ON YOU DAYSOFT FOR ATTEMPTING TO CENSOR YOUR OWN CUSTOMERS. NEVER USING YOU AGAIN.

16 de janeiro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Quality has declined considerably over recent years

Have been wearing Daysoft for over 10 years. They used to be fantastic, and at a much cheaper price other brands. However, in the past year in particular, I've noticed that frequently I have to disgard a large portion of the lenses, as they have arrived torn or damaged. The materials used must be weaker, as it seems that they are getting damaged on transit. Now I'll often have to disgard about 1/3 of the lenses in the packet, so I'm thinking of looking elsewhere.

10 de janeiro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Quality has gone down over the years and the price keeps going up

The quality has definitely got worse over the last few years -
And it seems to be every time I login to re-order my lenses THE PRICE HAS GONE UP. The reason everyone started using DaySoft - they were affordable and quality -
But now they are pricing themselves alongside the premium brands.

10 de janeiro de 2025
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Stewart,
We have checked the Quality Audit data on the Lots you have received and can confirm no adverse results or negative feedback. I hope this helps restore your confidence. Regarding pricing we have always sought to supply a premium product at a very affordable price and will continue to do so despite current cost pressures.
Thank you and kind regards,
Margaret, Customer Care.

Classificada 5 em 5 estrelas

I’ve been using Daysoft lenses for a…

I’ve been using Daysoft lenses for a month now, and at first I was apprehensive but I couldn’t be happier! The lenses are incredibly comfortable, even for extended wear throughout the day. They keep my eyes feeling fresh without any irritation, which is something I’ve struggled with in other brands. (The dry scratchy - want to rip them out kind of feeling)

The affordability is another standout feature—it’s amazing to get such high-quality lenses at a fraction of the cost of others on the market. The ordering process is super easy, and delivery is always prompt, making the whole experience seamless.

Overall, I highly recommend Daysoft lenses to anyone looking for comfort, quality, and affordability. They’ve definitely become my go-to!

Fyi I do use my glasses sometimes just to give my eyes a break

1 de dezembro de 2024
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Dylan,
Thank you for your review. We much appreciated it. Kind Regards, Marc, Customer Care. daysoft

Classificada 5 em 5 estrelas

Always great service with great prices.

Always great prices ,always a speedy fast service and more importantly the contacts are comfy and over the years has given me no problems. Also worth mentioning is how easy it is to order from their website and super easy to re order same contacts. Well worth checking daysoft out and see how they can serve you.

8 de janeiro de 2025
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear David,
Thank you for your Review, I will Let the Team know. Kind Regards, Marc, Customer Care. daysoft

Classificada 5 em 5 estrelas

I ordered the wrong lenses in error

I ordered the wrong lenses in error, I ordered minus rather than plus lenses over Christmas. Marc caught them at dispatch, cancelled the order and refunded me, perfect!!
I had already placed a second order for the correct lenses which arrived today. Speedy, speedy delivery, thank you.
Great service, wonderful communication with common sense, thanks Marc for making my mess up so easy and straighting it out with out fuss.
All the best for the New Year.

23 de dezembro de 2024
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Joanna,
Thank you for your review.
We much appreciated it.
Kind Regards, Sandra, Customer Care.

Classificada 1 em 5 estrelas

Quality went downhill

I used this brand of contact lenses for several years with no complaints. Unfortunately in the past few months the quality of lenses went down. I had lenses splitting half in my eye. Those were different batch orders as first I thought I just had some faulty batch.
Removing broken contact lense was pain on the backside so I won't be buying again.

25 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I’m very happy with the high standard…

I’m very happy with the high standard of customer service provided by Sandra on the telephone who efficiently made my purchase much easier and faster. Thank you

17 de dezembro de 2024
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Claudio,
Thank you for your review.
We much appreciated it.
Kind Regards, Janice, Customer Care

Classificada 5 em 5 estrelas

I was having problems getting order…

I was having problems getting order done on line . Phoned customer support and got a lovely young woman who helped me get my order done. Been with the company for years and first time I’ve had a problem .

17 de dezembro de 2024
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Hello,
Thank you for your Review, I will let the Team know.
Kind Regards,
Elijah, Customer Care.

Classificada 1 em 5 estrelas

35% PRICE INCREASE!

I went to automatically order my repeat, pressed pay etc. Only after did I notice their 35% price increase!!! 35% are you kidding?!?!

On occasion their lenses split, I throw them in the bin and grab another - I’ll now be letting them know so they can replace, at this price I’ll be looking high street again.

6 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Declining quality

I used to buy these and was happy with them. The last few times I found that they split upon removing them. The quality seems to have gone down. Gone back to the high street brands.

30 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service

7 de novembro de 2024
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Michael,
Thank you for your review. We much appreciated it. Kind Regards, Marc, Customer Care. daysoft

Classificada 3 em 5 estrelas

Price increase

Great lenses with reliable service although slightly disappointed by the considerable price increase in the course of 6 months. In May 2024 I bought daily disposables for 1 month for £16.64 and in November the same order cost £19.91 due to increase in the prices of lenses themselves and newly introduced additional shipping cost.

22 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Simples!

Easy to order and quick to reply.

31 de outubro de 2024
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Paula,
Thank you for your Review, I will Let the Team know. Kind Regards, Marc, Customer Care. daysoft

Classificada 1 em 5 estrelas

Really really bad quality

Really really bad quality, don’t cheap out on your contacts. Get good quality branded ones,

30 de outubro de 2024
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Mohsin,
Thank you for contacting us directly. Kind regards, Marc, Customer-care.

Classificada 4 em 5 estrelas

Easy to order service

Easy to order service. East to fit. Good instructional videos. Lenses are very soft and can split easily if not careful when handling them. Have on a couple of occasions split whilst wearing though this is rare.. overall good lenses and good service.

28 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

FANTASTIC PLACE

FANTASTIC PLACE, STRAIGHT FORWARD FOR PLACING AN ORDER, KIND CUSTOMER CARE PERSON, SWIFT DELIVERY, GOOD PRODUCTS

12 de outubro de 2024
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Judith,
Thank you for your review. We much appreciated it. Kind Regards, Marc, Customer Care. daysoft

Classificada 5 em 5 estrelas

Great product and good service

I'm really pleased with the service that I've had from Daysoft, they even have real people who answer the phone! (I had a query). Great product at a competitive price.

1 de outubro de 2024
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Hi,
Thank you for your Review, I will Let the Team know. Kind Regards, Marc, Customer Care. daysoft

Classificada 3 em 5 estrelas

Not a money saver anymore

I've been using this company for years.

They were really good, however the last 6/7 batches I've had at least one of the lenses is torn or has a hole in it, or just feels so uncomfortable when they are in
I've wasted so many it's proving to be expensive now so not really saving any money.

I'm not sure if they have changed supplier or what

24 de setembro de 2024
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Chloe,
Please contact us at yourteam@daysoft.com, with your order details so we can assist you. We are here to help.
Kind regards, Claire, Customer Care.

Classificada 1 em 5 estrelas

Since updated web site nothing but…

Since updated web site nothing but problems. Goodbye after over 20 years being a customer

23 de setembro de 2024
Opinião espontânea
logótipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Ann,
I can see that you have contacted us directly, Thank you.
Kind regards, Claire, Customer care.

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