Db Opiniões 

121
•
TrustScore: 2 em 5

1,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Rettelse etter 1 stjerne review: Kundeservice ga refundering etter de leste denne anmeldelsen og beklagte feil i systemet. kjøpte sekken på anton sport. Reklamerte. De sendte et skjema til netts... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Har returnert en db ryggsekk som var stripete og stygg i stoffet. Hører ingenting fra de , det har nå gått 3 uker siden jeg returnerte sekken. Har sendt mail og får ikke svar. Dette lageret ligger i A... Ver mais

Classificada 1 em 5 estrelas

They will not take any returns. No customer Service just AI Bot. Completely shocked at the company I use to love is this when it comes to service. Will Never buy their overpriced/no warranty/no servic... Ver mais

Classificada 1 em 5 estrelas

Elendig kvalitet. Slitasje på ryggskinnen bak og cracked plast. Reklamasjon forble ubesvart og etter purring kom omsider ett svar. Reklamasjon avvist grunnet ytre påvirkning. Man skal da tydeligvis ik... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

Db is a Scandinavian brand that makes clever travel gear to help people on the move stay ready for anything.


Informações de contacto

1,8

Mau

TrustScore: 2 em 5

121 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,8

Todas as opiniões

(121)

23 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Worst customer service

The bags seem alright but the worst shopping experience I've had so far. I was forced to file a formal complaint to the consumer centre because their support is simply ignoring every message I've sent (oh yes on social media they are stars). It was a journey to get a return receipt and now it's a journey to get my money back, dbjourney. Don't get fooled by their marketing, that's all it is. And when I think about that I really wanted to exchange that bag and order two more...

6 de maio de 2022
Opinião espontânea
logótipo da Db

Resposta da Db

Hi there!
This is a very late reply, but we are now starting to respond and work on our Trustpilot account!

I am so sorry to hear that you had a bad experience with us, I will reach out to you by mail to see what we can do for you.

Best wishes
Db Family

Classificada 1 em 5 estrelas

Usel service

Har väntat över två veckor på min väska 👎. Kontaktat kundtjänst flertalet gånger och fått samma svar varje gång -det har löst sig och du borde ha din väska imorgon. Inget händer. Usel service

8 de fevereiro de 2022
Opinião espontânea
logótipo da Db

Resposta da Db

Hei!
Beklager så mye for din dårlige opplevelse av vår kundeservice, jeg har sendt den en mail og ønsker å finne ut av hva vi kan gjøre for deg der.

Håper på å høre fra deg!
Med vennlig hilsen
Db Familien

Classificada 1 em 5 estrelas

Promise free presets via FB…

Promise free presets via FB advertisement but never sent them and end up spamming me with product offers. Not acceptable, I want my data removed as you are mishandling it. I would not have given you my details should have I known I would not receive the free product on offer.

20 de junho de 2021
Opinião espontânea
logótipo da Db

Resposta da Db

Hi Jonathan,
Coming back to you late, but we would still love to get to the bottom of this! I hope you will reach out to our customer service so that we can make up for this experience you have had: https://support.dbjourney.com/hc/en-us/requests/new

Hope to hear back!

Best wishes,
Db Family

Classificada 1 em 5 estrelas

Waste of money

Shipped wrong product, didn't take responsibility. Also never answered further emails or support requests. Unable to reach anyone via email or zendesk for months, can't even reach the support-page for months due to SSL issues... Very frustrating! Truly a waste of money!

11 de maio de 2021
Opinião espontânea
logótipo da Db

Resposta da Db

Hi there!
This is a very late reply, but we are now starting to respond and work on our Trustpilot account!

I am so sorry to hear that you had a bad experience with us, I will reach out to you by mail to see what we can do for you.

Best wishes
Db Family

Classificada 5 em 5 estrelas

I ordered the Hugger 30L backpack

I ordered the Hugger 30L backpack. Although there was a little mix up with the import tax that I was requested to pay, DB paid this immediately and my item was released to me. Very very very happy with the service that they provided for me and love the style and quality of the bag. Looking forward to using it!

18 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

The Element Rolltop is my new favorite

Been using a lot of rolltops from other brands but yes... Their new Element Rolltop is the best one yet! The laptop pocket and the easy access pocket makes it 100% the only bag I need for both adventures and when I stroll around the streets! Definitely coming back to buy more.

25 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

The best bags there is!

I have used The Backback everyday for school and work for some years now and i absoulutely love it! I first heard of the brand through Jon Olssons youtube channel in 2017, and i have been following the brands awsome journey ever since! Cant wait to get another bag from Db!

11 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Favourite travel brand

I started following this company almost 3-4 years ago. Ever since, I mainly use their bags for traveling, and their patented Hook-up system makes my travels so much easier.

7 de janeiro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Great bags

I've been buying from Db for the past 4 years and must be on my 4th bag. i love them! Only thing is that the delivery took an extra day but must be because of black Friday

17 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Bought the Backpack x Jay Alvarez from…

Bought the Backpack x Jay Alvarez from the douchebag website.
After 6 months of light use the backpack “Pu Leather” is starting to peal in various points.
So I contacted the warranty department and they say this is due to the backpack be in contact to exterior objects.
Never seen such a bad warranty department even more for a company that says the have values and all that seller conversation.
Don’t let yourself be seduced by the company marketing. Don’t worst 100€ so even less 200€. Save yourself some money and buy something better.

27 de outubro de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

I'm too old for this ****.

I visited Stockholm, all the way from Trondheim, Norway. I was planning to visit the igloo, and dressed accordingly.

What a huge disappointment!

I was sweating like a pig and that is not particularly charming.

Especially at my age. I'm 73.

The only reason I am giving you 3 stars is, that the Swedes are nice and the backpacks even better.

I'm too old for this ****.

28 de setembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

10 steps to loose you money

10 steps to loose you money.
Step 1. Buy a bag.
Step 2. Wait for two weeks - it never came
Step 3. Write them an e-mail explaning the problem.
Step 4. Wait again.
Step 5. Write them again after 3 week.
Step 6. Then wait again.
Step 7. Write them again after 4 weeks.
Step. 8 after almost 5 weeks they replied " we Will look into it"
Step 9. Wait again.
Step 10. Give up. And realise you money is gone.

23 de outubro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

T*rd Sandwich vs Giant Douche? No Competition

Back in the 2000's, democracy was in trouble. Ruthless dictators had the planet in a stranglehold. I, Brian Boitano, was busy fighting Evil Robot Kings.

Then everything changed forever. There was a battle between good and evil. The right was bestowed on to the lucky residents of a small Colorado town, to choose between 2 mighty candidates. I, Brian Boitano, am of course referring to the legendary race to office between T*rd Sandwich and Giant Douche.

T*rd Sandwich was an evil autocrat, in the pocket of big energy companies with no regard to the general public. But Giant Douche, he was different. He had integrity. He had balls. He had a hell of a talent for public speech. And he was not a T*rd Sandwich.

In honour of the mighty Giant Douche, I want to tip my hat to Douchebags in general, as without them, we would never have been able to experience the leadership of Giant Douche. I, Brian Boitano, think you will agree, the World is better for the influence of douchebags.

19 de setembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

one bag for the price of two!

one bag for the price of two!

I did buy the carry all 65L but the order did not get trough but I had payed. So I contacted the costumer service and they said they would check it and pay me back. So I ordered a second time. The second order did get through but paid again. A month later I still didn’t get my money back and the customer service isn’t answering my mails.

8 de outubro de 2018
Opinião espontânea
Classificada 2 em 5 estrelas

No warranty when it doesn't suit the company

I bought The Carryall 40L last November, and while the product is great, I was quite disappointed with the Customer Support.

The bag has an obvious design flaw, allowing a key-holder strap to very easily get stuck in an adjacent zipper. This exact happened to my bag, which makes the compartment that the zipper opens completely unusable.

When writing to their customer support, the only advice I get is to cut the key-holder off. Why would you ever recommend destroying the product and pointing the fault at the customer, rather than admitting that it's a design flaw? I don't ask for a complete replacement, but at least give advice on how to fix the issue without destroying the product. The person I was in touch with even admitted that her own bag had the exact same fault happen to her, and she "just cut it off".

Not cool for a "Premium" brand and a 179€ bag.

17 de abril de 2018
Opinião espontânea

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