Db Opiniões 

Owned DB bags for a long time! Having followed Jon Olsen’s blog, I was keen to support the brand and bought the original Douchebag ski carry in 2011. Since then I have owned the hugger 30L, the 60L, the hugger base 15L and I am now rocking my second version of the hugger 30L. I’m afraid this will be my last DB bag. After just over 2 years the zipper on my bag has failed. I don’t expect bags to last a lifetime, although many of my friends that bought North Face Duffel bags would argue otherwise. I do expect to be able to repair a bag once it has broken. I reach out to DB about my broken zipper and I received an automated message about a 25% off voucher for a new bag. I don’t want a new bag! I just want my perfectly good bag to work properly again, and I’m happy to allocate some resources to maintaining it. Having already visited two local seamstresses, they decided it would be very difficult to replace the whole zipper, and that they would need a special type of machine for the job not normally possessed by a local seamstress. DB used to stand behind their product, I used to get real emails from real customer service people. They need to think about the sustainability of thier products and not just throw another bag down a production line to every customer with a small issue like this. My perfectly good bag is set to go in the bin, and I am looking for a new company to make my bags.

UPDATE:
*Was contacted by Douchebag as a result of this post. Ida from Douchebag provided excellent support by refunding and apologizing. In contrast to the support member I had 'contact with' prior to this, she responded quickly on mails and acctually helped.
--

My backpack pro broke after 2,5 years and all I got was 25% discount on a new bag:

I think it is really disappointing that you are offering me this "25% off a new product". Do you think a bag only should live for 2 years?? I pay a premium for a bag that 'will last', and this is what I get? A bag that lives 2,5 years? You should at least give the customer the ability to get the bag fixed for a small fee or for free. But, when taking 2000 NOK for a bag you should in fact be able to make a product that doesn't break with normal use after 2,5 years.

REALLY disappointed douchebag, and I will definitely don't recommend or buy ever again from you.

No phone number to reach customer service!! Only email inquiries that go unanswered.

I am trying to return $450 worth of luggage and the return label sent by Db only paid for 10 ounces!! USPS said I would have to pay over $150 to ship it back.

I have emailed customer service several times without any resolution. I cannot call because there is NO phone number provided anywhere on the website.

Think twice before purchasing.

God kundeservice! Var skjedd en feil med en reklamasjon og de ordnet nettopp opp i saken😊 Veldig fornøyd med hjelpa og anbefaler varmt douchebag videre. Douchebag er verdens beste sekk! Den er så behagelig at jeg ikke merker at jeg har den på ryggen😃😅

Jeg bestilte 2 toalettmapper, men fikk tilsendt 2 stk i feil størrelse. Jeg meldte fra om problemet, og fikk tilsendt 2 nye - fortsatt i feil størrelse. Jeg meldte fra om problemet igjen, og har ikke hørt noe. Det har gått 2 uker siden jeg meldte fra om problemet for andre gang uten en eneste oppdatering. Det er 4 uker siden jeg bestilte produktene. Jeg har sendt inn flere tickets, men ingen svarer, og det er ingen annen måte å komme i kontakt med dem.

Hadde jeg visst det jeg vet nå om hvordan Douchebags behandler kundene sine hadde jeg aldri handlet hos dem.

Köpte en väska och gjorde en retur direkt då väskan inte alls såg ut som på bilden. Flera veckor gick men utebliven återbetalning.. Jag kontaktade supporten 5 gånger(!!!), men inget svar.. Otroligt dåligt och jag känner mig lurad. Nu är det omöjligt att komma i kontakt med dem. Ni väljer själva om ni vågar köpa av DB Journey.

My bag had a broken zipper and I immediately got a new one! Also, the bags are very useful and look and feel amazing.

Kjøpte en Hytta 50L og er strålende fornøyd!

Perfekt for helgeturer, og jeg får den til og med med på flyet som håndbagasje! Litt stor for noen flyselskaper, men det har foreløpig gått knirkefritt.

Bought a backpack from Db 5 years ago and it's still today my daily pack. I just got the 90L roller as well for my travels and being able to hook them together is a game changer!

I am a long time fan of DB products. Through the years I've purchased all kinds of their stuff. High quality, great design, practical.

Apart from products DB has to have one of the best/fastest/professional/kindest customer support out there. They don't compromise their client's needs/wishes - and this has been proven to me several times through the years.

Originally, there was no shipping info provided after purchase. Contacted the customer service and they did reply, however it wasn't quick and helpful by any means. They kept saying they had asked the warehouse to double check. And the funny thing is that one day the products just suddenly arrived after probably 10 days of purchase (updated: no, actually it's 2 weeks), with the status of the order still being unfulfilled (which means not shipped yet).

Bags are fine, the online purchasing experience wasn't great.

Veldig fornøyd med håndteringen til DB angående reklamasjon.

Worst costumer service ever. I placed an order and waiter ages for it to be sent. I wrote emails which were never answered. I waited some more just to be notified by the DHL that DB didn’t write the full address details which is going to cause further delays. I contacted the DB but again my messages got ignored… don’t bother with that company. Not worth the hassle

Ordered their Ramverk 32L.

I was initially skeptical of the high price but was curious about their rib system and the clever compartments.

Turned out to be a great purchase.

The top compartment fits my headphone, ebook reader, charger and passport.
The laptop compartment at the back makes it a breeze to take it in and out.
The way it opens up for additional compartments works perfectly for your smaller stuff.

All in all, worth it by far! The next purchase will be their cabin luggage.

Received a broken backpack and they're not responding to any emails. Its impossible to send them back nor get a refund.
Edit; they replaced my backpack! Glad its resolved.

Waited two months and repeated submissions for warranty claim. kept emailing. Finally after the fourth attempt I heard back. I was told that my claim was denied because the cracked vinyl on my expensive bag was caused by “outside” forces and not a defective piece of vinyl. Worst excuse ever and the worst customer service. I like the BB bag and own two. However DB’s failure to stand behind its products is disgraceful and the “customer service” is nonexistent. I will never buy another DB product after this experience.

They solved a problem I had, great products!!! Keep going

Everything was fine, i god it easily and the product Is awesome

Backpack arrived damaged. DB are a bunch of douchebags as they refuse to answer any warranty claims. They ignore them completly.

Edit: I got i touch with DB a while after the review. Customer service is still incredibly slow. And instead of sending me a new backpck, they give me a discount code, which was useless as my backpack was out of stock. Took months before I had a new backpack because of it.

I will still give them 3 stars as the bag itself is very nice atleast so far. But in terms of service they still have a long way to go.

Barely used “The Backpack” a few dozen times over two years and the fake leather has cracked and peeled over the entire backpack. Save your money.