DBS Support Ltd Opiniões 346

Made a mistake by using this company and not the gov website one. Has cost me double and still waiting. Tried to reach out to them to cancel and I’m still waiting for a reply. Wished I’d payed more attention and not fallen into the trap of these companies having keywords that direct customers to them.

Process was easy, efficient with a quick turnaround of receiving the results

Fraudulently posing as government website, charging a higher fee than directly (via ScotGov) and doesn't disclosure cost until payment taken. Trading standards contacted. Avoid.

Efficient service and there are a team of people to help if you need extra support

Scam, basic disclosure costs £25 they charge £81. Phone number doesn't work. Complete scam. How do they get away with this !!

As far as my experience went, this is effectively a scam. If you need your DBS, request it via the official GOV.uk website.

Unprofessional company that does not turn CRB’s and DBS checks round in the time they say. Still waiting and it’s been 8 weeks now.
Took the money and they don’t respond to their emails. Honestly save yourself any stress and don’t deal with this company.
Before you come for me DBS-Online I won’t be giving you any order references for you to shame consumers by sharing their names. Ironic that you claim to keep personal information private of customers.
UNPROFESSIONAL

Stay clear of such companies, they mislead people by saying dbs within 72 hrs or 5 days, that is a lie. As soon as you pay and when after those days you ask them, they will tell you, contact the goverment dbs section, "we have no control or authority when your dbs has been submitted". When I referred them to their promise, they said sorry, we cant help. I have emails, in case they say I am lying. I demanded for a refund, they refused. Then after a month and a half they said my details were incorrect therefore declined, yet it was the same details I used with my agency and the dbs was issued after 7 weeks. Don't waste your money, its just a very dishonest and naughty business,not sure why the government allows such in 2025. Your reply is misleading again, it is your company yes, check your records again. i have emails. I knew you would say it was another company, it is not. I will only take this down if you refund me fully. So you say I am not legitimate? Why would I just post a negative review if I did not deal with yourselves? If you check my emails you will note that I warned you I would post a very negative review due to the way you treated me. Full refund with interest and I take this down. Simple. I lost loads of jobs because of your company. Nothing personal.since I gave you my ref number, you have suddenly gone quiet, and there have been 4, 1 star reviews since then. You are making up about wrong name, my name has never changed nor been wrong and I filled it correctly. Yes I threatened you because I wanted a refund as you could not get me a dbs in 5 days as you allege, which is a lie.

A company that claims to do all the DBS checks within 6-24hrs but as soon as you sign and pay they then send you a notification that contradicts this. I contacted via email straight away when this happened as there is no contact number to cancel and request full refund. This company tried to charge you £30 for cancelling. Stay clear of this company. Reference number #1630-7209 - 820726 and still hasn’t replied to any of my emails.
My review is genuine and you know this as Helen from your email support will be able to confirm.
Reply dated 13/12/25 I am a verified trustpilot reviewer and you have my reference and you have several emails off me too. I have already approached my bank to process a chargeback as you are a company that misleads consumers.
Edit: in response to this and you’ve displayed my name without my permission’s on here.
Your own website claims to conduct the search within the 6-24hrs, then you pay and are met with a completely different longer timescale. Hence the immediate cancellation as was mislead into this. Now you’ve not earned £30 of my money but it seems a running course as per other consumers reviews on you. Now I would respectfully ask you remove my name from public eye as I have not agreed to this. Also lets refer to what Helen said I signed T&C’s however there is no mention of this charge that is not leaving you in financial hardship nor have you earned it. I did screenshot all of this and emailed it to you. Now I owe you nothing and you owe me my money in full back.

EDIT: I HAVE REPORTED YOU FOR BREACHING MY OWN PERSONAL DATA ON HERE AND TOOK SCREENSHOTS BEFORE THIS WAS REPORTED. Please take note DBS-Online the following:
In the UK, your right to a full refund and to cancel a purchase is primarily protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The specific act that applies depends on the situation (e.g., whether the goods are faulty or if you simply changed your mind when buying online).

Charge you money then don't give you a disclosure

“Extremely slow service. No communication, no transparency. Very frustrating experience. No updates. Completely unprofessional process.”

My first experience with dbs-online was very positiive i recieved the results within the 5 days. A premium service that did what it said on the tin..........................However ................................... i have recently put in another 5 applications for people needing DBS checks, paid over £100 for each of them and well lets just say that i have not been happy. I dont know how it can advertise a 5 day service on 80% of applications. Its not true and its false advertising. It may not be fully in their control but if thats the case dont offer a 80% of applications are through in 5 days cause its not correct if it were id only be waiting one more coming back not all 5. i think they are all the same to be honest.

I rushed into apply for a dbs with this company without doing any research.
It was one of the top companies on Google search.
I felt at the time I was paying a lot for a basic DBS however I needed to sort one urgently so proceeded. £81.50 for this service.
Literally 5 minutes later I checked the cost of a basic DBS via chat GPT and it confirmed a basic check can be applied for via the government website for £18.
I immediately emailed the support team and asked for a refund.
They agreed to the refund but at a charge of £30 so my refund would only be £50.50.
I was then told it may take up to 20 days before I see the money back in my account.
I take full responsibility for being stupid enough for rushing through my DBS application but warn others do not get ripped off by this site, just go directly to the government website!

Appalling customer service
Misrepresented checks
Do not use for risk of not getting a check as requested

Very easy to use and prompt reply.

Beware. Their DBS check is not accepted with reputable companies. I paid in full and found company I applied for won't accept their DBS check. I asked for refund and was rejected outright by their customer support. Also including Post Office check their fee came to around 100GBP which I found was 40GBP more than First Advantage Group DBS check.