The process was relatively easy. It was frustrating that doing it on mobile wasn't easy, as it kept declining my pictures. And could not validate it that way. I did the process manually using m... Ver mais
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Leia as opiniões dos outros
I was really impressed with the service from your company; my only marginally negative thought is that your site focussed more on those who could scan things than those who couldn't. The paper co... Ver mais
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Signed up with DBS Check Online, very simple payment system, Got a call with in minutes of setting up the account and spoke to Eddy our new account manager, we have processed 4 staff members with in 2... Ver mais
A empresa respondeu
I suspect the DBS check gives employers and voluntary organizations a false sense of security. There is no record of spent convictions. If I was designing the system my DBS record would show my 6 mon... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
DBS check online application service for Individuals & businesses
Informações de contacto
Reino Unido
- dbscheckonline.org.uk
4,1
Bom
4 mil opiniões
Respondeu a 78% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Could not load any of the id the system…
Could not load any of the id the system could not allow anything to be uploaded
20 de abril de 2026
Opinião espontânea
Don't use this site
I was on this site thinking it was the government site, my money was taken £120 and then they said can't verify my ID withing 10 min, you then have 5 days to prove why you require a refund and then all communication stops and you can say good bye to your money, they far from good there are thieves.
17 de abril de 2026
Opinião espontânea
Seemed pretty straightforward,all bar…
Seemed pretty straightforward,all bar the close up profile photo
18 de abril de 2026
Opinião espontânea
Simple trouble free process can be done…
Simple trouble free process can be done in 15 minutes
17 de abril de 2026
Opinião espontânea
Company Lies To Get Out Of Refunding People
I requested a refund when I realised that I would not be able to obtain the certificate digitally without getting a code to access the government website which locked me out when I tried it. Ultimately, I paid more for a service that as it turns out, I could have done myself for less hassle.
I requested the refund on the same day payment was taken. I was told to contact refunds, I did this and was told they would respond in 48 hours.
Refunds did not respond and I had to chase almost 72 hours later. I was told that the certificate had been dispatched on the same day that the payment had left my account, despite the chain below showing otherwise.
To say that they dispatched the certificate on the same day they took the payment from my account is an outright lie and to claim this when the chain itself shows otherwise is ridiculous.
I don’t appreciate being lied to and am leaving this review to warn others, will be pursuing a chargeback through my bank if no response by close of business on Monday.
Joke company who lie, avoid.
17 de abril de 2026
Opinião espontânea
Online Very easy procedure especially…
Online Very easy procedure especially proof of ID and self Photo
15 de abril de 2026
Opinião espontânea
Resposta da DBS Check Online
Hi Fazeel,
Thank you for taking the time to share your experience whilst using our services.
It is good to hear you found the ID verification easy to complete.
We appreciate your feedback and hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
If I could give 0 stars I would..
If I could give 0 stars I would..
The worst customer service ever.. they don’t respond at all..
I’ve sent so many emails, tried calling them but no luck.
AVOID AT ALL COSTS!!!!!
15 de abril de 2026
Opinião espontânea
Easy to do
Everything went smoothly started online then finished up with mobile phone for pictures which was straight forward and intuitive only negative was had to chase for an invoice.
14 de abril de 2026
Opinião espontânea
Resposta da DBS Check Online
Hi David,
We appreciate your feedback!
It is good to hear the process was smooth and straightforward for you.
Our invoices are usually sent out automatically, however we apologise for the delay in sending this manually.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
After taking £120.00 from my account on…
After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driving licence and passport shown via laptop HD camera my - identity was not verified. This government office has defrauded me and I have no recourse..
31 de março de 2026
Opinião espontânea
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave a review.
We regret to hear about your experience, but upon investigating, we cannot locate an existing order in our records. It appears that you may not have used our services.
However, if you believe you have used our services and would like to request assistance in completing your application, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, provide us with your phone number, email address and order details so we can investigate this further.
Our team will be more than happy to assist you with verifying and uploading your ID documents.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
DBS Check Experience
The process was relatively easy. It was frustrating that doing it on mobile wasn't easy, as it kept declining my pictures. And could not validate it that way.
I did the process manually using my laptop, and it accepted my details the first time.
Overall, it was a good experience after the initial declines.
10 de abril de 2026
Opinião espontânea
Resposta da DBS Check Online
Hi Nat,
Thank you for your wonderful 5 star review!
It is good to hear you found the process relatively easy to complete.
It is unfortunate to hear you were experiencing difficulty using the digital verification. We also provide a variety of other methods when it comes to uploading and verifying your documents which we are pleased to see you navigated.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Fast and easy application
7 de abril de 2026
Opinião espontânea
Resposta da DBS Check Online
Hi Ana,
Thank you for taking the time to leave us a 5 star review!
It is amazing to hear the process was fast and easy for you.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
This was a simple and straight forward…
This was a simple and straight forward process.
1 de abril de 2026
Resposta da DBS Check Online
Hi,
Thank you for taking the time to share your experience whilst using our services.
We are pleased to hear you found the process to be simple and straightforward.
We hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
Resposta da DBS Check Online
Hi Imogen,
We really appreciate your 5 star review!
It is good to hear you found the process fast and efficient.
We hope to provide you with excellent service again in the future!
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Nigel,
Thank you for your 5 star review!
It is amazing to hear the process was simple and quick for you.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Identification
Thank you for doing this for me, I use this for Jobs and glad of the service, the staff are very friendly and helpful in your DBS.
2 de abril de 2026
Opinião espontânea
Resposta da DBS Check Online
Hi Darren,
Thank you for your 5 star review!
We’re delighted that you continue to choose us for your employee background checks. Our team is always here to help, and we look forward to supporting you again in the future.
Kind Regards,
Max
Communications Officer
Resposta da DBS Check Online
Hi Stephen,
Thank you for your 5 star review!
We are delighted to hear you are happy with the service you have received.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Straightforward process
Straightforward process, easily applied for the dbs, it was dealt with quickly and approved within 2 days. Received the certificate in the post the following day.
24 de março de 2026
Opinião espontânea
Resposta da DBS Check Online
Hi Sally,
We really appreciate your 5 star review!
It is amazing to hear the process was straightforward and easy to complete.
We are one of the fastest in terms of processing applications, hence your results are often dispatched quicker.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Really quick simple process that took…
Really quick simple process that took just 10 mins. I received my certificate via email the same day
27 de março de 2026
Opinião espontânea
Resposta da DBS Check Online
Hi Pamela,
Thank you for your wonderful review!
We are pleased to hear this was a quick and simple process for you.
Due to our fast processing times, DBS certificates are often dispatched quicker, meaning results can often be received within a day.
We hope to serve you again in the future.
Kind Regards,
Max
Communications Officer
Didn’t take me long to complete
Didn’t take me long to complete. And got my certificate on the same day.
27 de março de 2026
Opinião espontânea
Resposta da DBS Check Online
Hi Roopal,
We really appreciate your 5 star review!
It is amazing to hear the process was quick and you received your certificate the same day.
At DBS Check Online, we aim to process all applications within 2-3 working hours to enable a quicker turnaround for results for our customers.
We hope to provide you with quick and efficient service again in the future!
Kind Regards,
Sophia
Communications Officer
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