Dear Frances Opiniões 

I recently purchased a pair of shoes that have completely blown me away with their stunning quality and impeccable fit.

There was a minor glitch with the delivery process, and my order took longer to arrive than anticipated. However, I was pleasantly surprised by the exceptional customer service I received during this time. The customer support was prompt and understanding, keeping me updated on the status of my order. They went above and beyond to make sure I had a positive experience, and in the end, it all turned out just fine.

I loved my sandals when I received them, they are gorgeous. However, after one wear, the insole has started to come away from the sole. It looks stitched on, but it is only glued, and it has become unstuck. I found this very disappointing for shoes at this price point which are marketed as high quality and ‘designed to last.’ I emailed customer service and asked for a return and refund; instead, I was told to take the shoes to a cobbler and send the receipt. I find this wholly unsatisfactory. I feel like I fell for a marketing gimmick by believing that Dear Frances makes high quality, durable shoes and I’ve wasted my money.

I was so disappointed in the quality of two Dear Frances shoes I purchased recently - slides and sandals. The slides were designed with a rigid sole that put pressure on the uppers which were attached with glue rather than stitching. The uppers broke within days. The sandals had a plastic sole that slipped easily on a damp surface (I paid to have decent soles added). In addition, the sling back of the sandals stretched quickly and couldn’t be adjusted (again I paid to have this rectified). Dear Frances market the high quality of their shoes, and price them accordingly, but my experience was very different and sadly an expensive mistake.

Some of the best customer service I’ve had with online purchases. I had to exchange a pair of shoes that were a gift and the way the team arranged it - it couldn’t have gone smoother. That along with the quality, look and feel of the shoes earns Dear Frances the highest rating! Can’t wait to shop the new collection.

Poorly made EXPENSIVE SHOES. Heel and soles started wearing off immediately, after 5 wears im afraid to wear again not to lose all my soles and heels on the street. Contacted customer service just in vain - they recommend to go to shoe repair saying that this is normal for Italian shoes?? After 5 wears? Simply Ridiculous. That is not how quality shoes are made and for this price! Please save your money and beware before investing so much with them.
And they DO NOT show your review unless it is 4 starts and up.
Shoes are beautiful and look luxurious at first. I’ll be happy to share all the damage photos.

I needed to send back my first order because of the fact that 39 was a little bit bigger. The team was very helpful with info on where to send my package. They didn’t even waited for the package to arrive and they sent me the right number. Great great experience with the client service, very polite and helpful! I will definitely order again! Thank you!

Excellent customer service. Quick response by email and completely satisfactory solution.

Do not order from Dear Frances, their boots are not worth the money. After wearing them once, the heel completely wore down and felt very uncomfortable. I emailed support and they said it was normal, and I should take them to a cobbler. That’s very disappointing given how expensive the boots are and having to pay a cobbler $55 after one wear.

I wrote an honest review on their website and they deleted it. Do not believe their reviews… they will delete anything that is not 5 stars. Terrible company.

I recently had an exchange with Dear Frances' customer service. I was truly surprised by their attention and care in communication and delivering long lasting and high quality products. I highly recommend!

Let me start by saying I never write reviews and I am a very experienced online shopper, however, my experience with Dear Frances has been horrendous. Absolutely my worst online shopping experience to date.

The shoes I ordered (Leo sandal) were described as being a wide fit but when I received them they were very narrow. I couldn’t even try them on. In general it seems that their shoes run very narrow and are unsuitable for wide feet, people with bunions, unconventional feet, etc. This should be made clearer on their website and I advise anyone who has wide feet to steer well clear of this brand. Additionally, if you are the largest or smallest shoe size don’t buy from this company because their customer support is nothing short of horrendous. Obviously inclusivity is not a priority for this brand.

As I mentioned previously the customer service I received when trying to make a return was awful. Dear Frances clearly do not care about there customers at all. They refused to offer a refund (only store credit) even though the narrow make of their shoes means they don’t even have any shoes that would be suitable for me to exchange for (they even acknowledged this fact themselves). What use is store credit going to be for me if they don’t have any shoes that fit me??? Additionally, customer service have now stopped replying to my emails and their past replies were woefully inadequate stock standard responses - so much so that they caused me to question whether they even read my emails.

All in all I’ve had an extremely disappointing experience with Dear Frances. Their customer service has been extremely difficult to deal with, especially given that they are a luxury brand with the prices to match. I highly recommend steering clear of this brand

This is the first time I have ordered shoes online and I was convinced I would have to send them back! I bought a pair of cream slides and thought my feet maybe too wide for them but they fit perfectly. Beautifully made - I am delighted and am now a convert and will order more. I spent a day looking around the shops in London to find a nice pair of slides with no luck which is why I ordered online. Will save hours of shopping Thank you!

Such a positive experience dealing with Dear Frances. I bought the Park Boot and I’m absolutely thrilled with my purchase.
Every detail from communicating about their delivery, how to care for the boots, the beautiful packaging, as well as the fit and craftsmanship of the boots themselves was on point and stylishly done. Slow fashion, delivered with care.

Faulty boots and dreadful customer service.

I was bought a pair of the Park boots as a gift - beautifully soft and comfortable. However, the sole started to come away completely from the boot. I thought this wouldn’t be a problem given the cost of the boot and contacted customer service with pictures and explained I had received as gift.
I gave the name of the person who I’d received the boots from and then said they didn’t have it on record so could not help. For months they kept requesting the same information despite me saying I did not have a different contact. Then they began ignoring my emails.
The most recent email from the Dear Frances days they do not offer a repair service. I would urge anyone who is paying this amount of money on boots that are meant to be an ‘investment’ to think twice - mine have fallen apart and Dear Frances shocking customer service ‘does not repair’.
I imagine the websites reviews are from many of the Influencers gifted the products for free.

No half sizes but great service and shoes.

Nicola is amazing!
Fast, nice, efficient.

Many thanks for your support!

Quality is outstanding - butter soft leather, beautiful construction and craftsmanship. DF is my go-to shoe brand for timeless classics with a touch of edge. Lovely customer service as well.

I have hardly taken off my Dear Frances Park boots since I bought them as a Christmas present to myself! They are beautifully made, the leather is so, so soft, they are light but sturdy - everything you want in a street boot. They go with everything and I can’t see what other footwear I need now!
They arrived promptly in beautiful packaging.
My only tiny quibble is that the price on the website doesn’t include VAT but I took advantage of a site discount code that sorted things.

The leather at the front of sandals I've purchase from Dear Frances is peeling after several (~5) wears. They look like a knock off from the market, with the black leather peeling, you can see actual pieces coming off or "hanging" from the shoes. It's embarrassing and outrageous for shoes marked at 350 USD.

Add a "." in the spaces to see what your shoes might look like after taking them out of the box and actually using them - this might be a bit much for them to actually be worn, beware.
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I've contacted customer care at Dear Frances and received the following unbelievable response:

"I'm so sorry to see that your sandals have suffered some scuffs to the leather, this is most unfortunate and I appreciate how frustrating it can be when this happens to a much loved pair of shoes. We have looked at the images you provided and we can assure you that there is no quality fault in your sandals. This stye is made from a high quality Italian nappa leather and like all natural materials, leather is unfortunately subject to damages if scraped or scuffed."

+ a suggestion to go fix them at my own expanse at my local cobbler.

Know that you can pay 350 USD for a pair of sandals (Wrap Sandal on their website) have the leather peel after about 5 wears and they take *no responsibility* for the low quality of the leather on these sandals.
This is by far my worst shopping experience, and that's before even mentioning that they sent me 2 differently sized shoes to begin with, and I had to wait for weeks to get the proper pair b/c they also mishandled customs and had me go back and forth to settle all that they had filled out wrong when sending the replacement shoes.

I'm still shocked at this experience and the careless response I've received. Expect disappointment, low quality leather, and even worse quality customer care when shopping with Dear Frances.

I'll will update this review with additional information if and when DF team decides to treat their customers with respect, unless I've explicitly responded here - do not trust their response saying "we've contacted you over email". If they say something reasonable other than "so sorry you're disappointed" and actually take action - I'll be more than happy to add their action to resolve the matter here.