Quick notifications - fast packing - even faster shipping. Lots of site options and fair price for proxy services. If I make a mistake or there's an issue with an order, I get an email from a human be... Ver mais
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Really great rates and excellent service. I feel like they really take care of their customers and i am always satisfied every time i use them for buying items from Japan. Other places like buyee hav... Ver mais
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Pros: Reasonably quick order time and customer support response. Good packing. Competitive service rate and shipping rate using post. Cons: Can't separate orders from the same shop that were boug... Ver mais
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Dejapan is the best experience i have had in all my years buying fom japan. They website is very easy to navigate and hassle free. Their customer support is always fast and courteous. I will be using... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
DEJAPAN is a Japanese proxy service that helps people around the world buy and bid on authentic Japanese products, easily and stress-free. From Mercari, Yahoo! Auctions Japan, and Suruga-ya to Amazon Japan, Premium Bandai, and many other Japanese online stores, we take care of the purchasing process so you can shop Japan with confidence. DEJAPAN is a great fit for collectors, resellers, and anyone who wants to buy from Japan without worrying about language or payment barriers.
Informações de contacto
Osaka, Japão
- contact@dejapan.com
- dejapan.com
4,4
Excelente
126 opiniões
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good but limited
Pros: Reasonably quick order time and customer support response. Good packing. Competitive service rate and shipping rate using post.
Cons: Can't separate orders from the same shop that were bought at the same time. Can't open items for inspection with the picture service. Does not allow cancellation of sniper bids. Much more expensive rate with courier option (DHL) than with competing services. Website UI is quite obsolete.
I wish you could order 24/7 for limited items that release during nighttime JST.
2 de fevereiro de 2026
Opinião espontânea
Resposta da DEJAPAN
Hi Matt,
Thanks so much for using DEJAPAN!
We're really happy to hear that our service has been consistently positive for you in those ways.
Quick order times, helpful customer support, and safe packing are things we think are essential for a smooth shopping experience.
We understand that our UI and order/bid system still has some areas for improvement.
We're always trying to find new ways to improve our services, so we truly appreciate your feedback.
Regarding the photo service, we are able to open and take photos of various items for a fee if requested by the customer.
The customer can then use the photos to determine on their own whether the item meets their standard.
We also provide a general inspection of items when they arrive at our Warehouse (to check for damage or any major differences between the received item and the item listings).
However, we are unable to perform a detailed inspection of the item on our side, as many items require more specialized knowledge.
Once again, we really appreciate your feedback, and we'll keep these points in mind as we continue to work towards improving our service for our customers.
We hope to see you again soon!
Thanks,
DEJAPAN
Works great
Works great. Used it to apply a BOOST to a "BOOTH.pm" item. I was able to also cancel out a 300 yen service fee thanks to a coupon. Transactions fees did add up to 227 yen though, which isn't a big problem. I made the request on Dec 22nd, and they made the order the day after. Since this was a pre-order item, the sellers only shipped it around Jan 5th. It arrived at their warehouse on the 14th, I made the overseas shipping payment on the 17th, and it finally arrived today on the 30th. Even with standard packaging, items were in mint condition. I wish the shipping was cheaper though. They don't have the cheaper "ePacket Light" option, so I had to opt for EMS. That's really my only issue with this proxy service. Their customer support is also quick and helpful.
30 de janeiro de 2026
Opinião espontânea
Resposta da DEJAPAN
Hi,
Thank you for using DEJAPAN and sharing your feedback! ✨
The BOOST feature on BOOTH is so neat, and it's so important for building that connection between the customer and the BOOTH creator.
We're truly glad that we could help you apply that BOOST to support one of your favorite creators.
We're also happy to hear that our service has been pretty quick and easy for you to use in general!
It's especially encouraging to hear that our customer service has been helpful to you.
We'll keep working hard to provide the same quality of service for your future orders.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
Receptive to feedback and vigilant…
Receptive to feedback and vigilant against fakes. These are the two aspects of DEJAPAN that I appreciate the most.
20 de janeiro de 2026
Opinião espontânea
Resposta da DEJAPAN
Hi Anon,
Thanks for using DEJAPAN!
We appreciate you for sharing your experience!
We believe it is important to provide quick and attentive service so that our customers can enjoy a safe and smooth shopping experience.
Hearing that it's appreciated is really encouraging for us!
We hope to see you again soon!
Thanks,
DEJAPAN
Good Quality Items
Delivered Items well packaged, in a reasonable time, and at a good price.
9 de janeiro de 2026
Opinião espontânea
Resposta da DEJAPAN
Hi Jake,
Thanks so much for using DEJAPAN!
We're happy to hear that your items were packed well and shipped in a timely fashion, especially during this season.
We’ll continue to work hard to provide quality service from our Customer Service and Warehouse teams.
Hope to see you back soon!
Thanks,
DEJAPAN
Fast Shipping with good protection
Fast Shipping with good protection
7 de janeiro de 2026
Opinião espontânea
Resposta da DEJAPAN
Hi Hungchih,
Thanks so much for using DEJAPAN!
It’s great to hear that your items arrived quickly! We will let our Warehouse Team know they did a great job with the packing.
We’ll continue doing our best to provide a smooth and enjoyable shopping experience for you and your future orders.
Hope to see you again soon!
Thanks,
DEJAPAN
Dejapan is GREAT
Great! Always have great experiences with dejapan, been ordering through them for over a year and have had no issues!
12 de janeiro de 2026
Opinião espontânea
Resposta da DEJAPAN
Hi Gintsama,
Thank you very much for using DEJAPAN!
We are so glad to hear you had a positive experience with our service.
We hope to continue to provide the best shopping experience for you and all our customers.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
I've ordered Japanese auction items…
I've ordered Japanese auction items many times and DEJAPAN is my go to site. They move fast and are reasonable. Great service!
7 de janeiro de 2026
Opinião espontânea
Resposta da DEJAPAN
Hi Austin,
Thanks so much for using DEJAPAN!
We're so happy to hear that we were able to help you win several auctions at a reasonable price. We know auctions are time-sensitive and items can sell out FAST, so we're glad that our speed and efficiency has been helpful to you!
We'll keep doing our best to complete orders smoothly and quickly.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
Look for a shopping agent elsewhere.
They only have two shipping options to the US, and both are equally expensive. I shipped a small package that had cheaply made items and I paid more in shipping and taxes than I did for the items. What a joke.
6 de janeiro de 2026
Opinião espontânea
Resposta da DEJAPAN
Hi oucusu,
Thanks for using DEJAPAN and sharing your experience.
We’re sorry to hear that you had a negative experience due to our limited shipping options to the United States.
In response to the recent tariffs, JapanPost has suspended all shipments to the United States. Because of this, only UPS and DHL options are available.
We are currently allowing our American customers to hold their items and parcels at our Warehouse with no storage fees, so customers can choose to ship their items when more affordable shipping options become available again.
Again, we’re sorry to hear about your experience.
Thanks,
DEJAPAN
Intuitive interface, fast processing
Intuitive interface, good communication. Once all my items arrived at the warehouse, they were packed and shipped in a couple days. The one thing is you don’t have access to shipping information to the warehouse, so when one item was taking longer to arrive, it was hard to decide whether to ship what I had or wait longer for the last item.
16 de dezembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi customer,
Thank you so much for choosing DEJAPAN and sharing your experience with us! ✨
We're happy to hear that your items were packed and shipped in a timely fashion, especially during this season.
If you ever want to check the status of an order and when it should arrive at our Warehouse, please feel free to contact our Customer Service team! We'd be more than happy to look into your order(s) and provide updates. ☺️
We look forward to helping you with future orders!
Hope to see you again soon!
Thanks,
DEJAPAN
Nice service
Nice service, nothing too much to say since i 'm only request a single item, looking forward to future request services
24 de dezembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi Muhammad,
Thank you very much for using DEJAPAN!
We are so glad to hear your feedback on our request service and hope to continue to provide the best shopping experience for you and all our customers.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
Best proxy out there
Of all the proxy services I’ve used, Dejapan is my favorite. The website is easy to use and convenient. Never had any issues, and they pack everything with care! I will continue to use them for all my future imports.
10 de dezembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi Lindsey,
Thanks so much for using DEJAPAN and sharing your feedback!
Hearing that we're your favorite proxy service really made our day! ☺️✨
We're so glad to hear that your experience with our site and packing has been nothing but positive! We'll keep doing our best to continue providing that level of service for you and all our customers.
We look forward to seeing you again soon! 😄
Thanks,
DEJAPAN
Great service that is affordable and…
Great service that is affordable and easy to use. The website is nice and makes it very easy to tell how far along the process you are. My items shipped relatively quickly and was packed extremely well.
11 de dezembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi Matt,
Thanks for using DEJAPAN!
We appreciate you for sharing your experience.
Our developers worked hard to make the website easy to use, so we’re very happy to hear that! ✨
Your kind words are really encouraging, and we’ll continue doing our best to support you and your shopping experience.
We’ll be here whenever you need us next.👍
Hope to see you back soon!
Thanks,
DEJAPAN
I’ve used this site since 2018 and…
I’ve used this site since 2018 and honestly I have no issues. All my items arrive fast and packaging is always amazing and organized!
4 de dezembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi Valery,
Thanks so much for sticking with DEJAPAN for so long!
We really appreciate you taking the time to share your experience.✨
It’s great to hear that your items arrived quickly! We will be sure to let our Warehouse Team know they did a great job with the packing!
We’ll always be here whenever you need something from Japan again.
Looking forward to helping you next time!
Thanks,
DEJAPAN
Constant Reliable Service
I've ordered many items through them over the past 2 years, probably close to about 30 packages worth. Items are always packed nicely and I've never had an issue with a missing or damaged item in my packages. Sometimes items sell out fast but they are pretty good at putting in the order once its requested. I've tried some other services but DEJapan is always my go to.
4 de dezembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi suikabasan,
Thank you for using DEJAPAN and sharing your feedback! ✨
We’re really glad to hear your items have always arrived safely, and our Purchase Team is happy to know you’re satisfied with how quickly they process your requests.
We'll be sure to forward your kind words to them!
Your opinion means a lot to us, and we’ll keep doing our best to make sure every order goes smoothly.
We look forward to helping you with you future orders!
Thanks,
DEJAPAN
Ordered here twice and the process was…
Ordered here twice and the process was very smooth. The communication with customer service was very efficient.
3 de dezembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi Jenny,
Thanks for coming back to DEJAPAN!
We appreciate you for sharing your experience.✨
Happy to hear that the process went smoothly and that our support team was helpful!
We’ll be here whenever you need us next.👍
Hope to see you again soon!
Thanks,
DEJAPAN
Best proxy shopping experience ever!
Excellent communication with customer service; always prompt responses! Attention to detail in packaging is always. The package arrived safely and secured.
9 de novembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi James,
Thanks for using DEJAPAN!
We appreciate you sharing your experience!
We believe it's important that our service be both quick and helpful to make the shopping process as smooth as possible for our customers.
Hearing that it's appreciated is really encouraging for us!
We hope to see you again soon!
Thanks,
DEJAPAN
Fantastic and Trusthworthy
DeJapan is fantastic. I have been using their services for the past six years consistently. Their customer service and purchase team are responsive and their warehouse staff packages items with a lot of care. The service fees have recently been modified, which has resulted in them being a bit less competitive with their competitors. However, I would still recommend this company if you need a proxy service to purchase items in Japan!
26 de novembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi LKoara,
Thank you so much for using DEJAPAN all these years!
We truly appreciate your kind words and feedback. ✨
We're thrilled to hear about your positive experiences with our Customer Service team and our Warehouse team's packing.
The new service fees have been an adjustment for everyone, but we're so glad that you continue to choose us!
We'll keep doing our best to create an enjoyable shopping experience for everyone.
We look to helping you with future orders!
Thanks,
DEJAPAN
Very open and fast communications
Very open and fast communications.
Order came ahead of schedule, meaning once finalised DeJapan did the shipping asap.
1 de dezembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi Pyro,
Thank you so much for choosing DEJAPAN and sharing your experience with us!
We're glad that your order was processed quickly and securely.
We do our best to respond to customer requests in a timely fashion, so we're happy to hear that's been helpful and appreciated!
We’ll continue to work hard to provide quality service from our Customer Service and Warehouse teams.
Hope to see you back soon!
Thanks,
DEJAPAN
The best in the business
30 de novembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi Mr. C,
Thank you for using DEJAPAN and sharing your feedback!
We truly appreciate your kind words. ✨
We’ll keep doing our best to be "the best in the business."
We hope to see you again soon!
Thanks,
DEJAPAN
They are good
They are quite good, fees are comparable to bigger platforms but they add a bit more, eg a couple of times flagged a potentially fake item with me. Also with consolidation, total weight is quite close to the summary of weights of the parcels, not like a kilo extra as on some other platforms. They take a couple of days to consolidate though.
20 de novembro de 2025
Opinião espontânea
Resposta da DEJAPAN
Hi Natalia!
Thanks for using DEJAPAN!
We really appreciate you for sharing your experience!
We’re so happy to hear that you’re satisfied with our pricing and service! We always want to make sure our customers receive the item they really wanted, so we're really glad to hear that our extra care has helped you shop safely.
Your opinion means a lot to us, and we’ll keep doing our best to make sure every order goes smoothly.
We look forward to helping you with you future orders!
Thanks,
DEJAPAN
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