DEJAPAN Opiniões 126

Have been using DeJapan for a year now and have had a generally good experience with them. Customer service is very friendly and the fact that they don't charge for money transfers (to make up for credit card/ Paypal fees) is remarkable. Only other charges are a 100 JPY consolidation fee and 500 JPY for Mercari purchases.
They do tend to use larger boxes than are needed which can increase courier rates. But they use plenty of bubble wrap, so this also means that the items are better protected.
The main issue is insurance coverage on some items. As a result of recent changes in Japan Post regulations DeJapan is no longer able to add extra insurance to Japan Post shipments: packages are insured up to 20000 JPY on airmail and from 15170 to 31230 JPY depending on the weight for surface mail. Also, if your purchase has sales tax that is not included in your prepayment--for example, if you win a Yahoo auction with sales tax--the 10% sales tax is not included in the amount covered by insurance. This applies to all shipping methods.
There is no mention of this on their website.
As for fees that they don't mention: there aren't any. The fact that the second payment includes sales tax, local shipping, and consolidation fees, in addition to international shipping, can make for some sticker shock.

I used them for the first time recently for a small order and had no issues! Everything arrived quickly and safely! I have sent them emails asking questions and they are always happy to help and respond very quickly in very good, or even perfect, English! I’m using them again already!

I bought two high value items through DEJAPAN to be sent to the United Kingdom - totalling at over £5000 before shipping and duty. Needless to say I was super scared about the whole thing but DEJAPAN seemed the best proxy company in terms of communications based on what I'd read beforehand.

As I'd hoped, communications were excellent throughout the whole process. Very good English and lots of attention. DEJAPAN were as appropriately worried about the whole thing as I was and did their best to make sure it all went well.

Additional fees were negligible given the cost of the items and shipping was expensive (~£270) but not unexpected based what I've paid getting items shipped from Japan before and given I requested it was fully insured on purchase price. Post-Brexit import fees where a kick in the teeth when it got here but nothing that can be done about that!

Will gladly use again for buying hard to get items.

At first I was a bit skeptical for Dejapan but there was no need for this at all. They were clear about all costs on the FAQ and different information sections. They weighted the package honestly and therefore charged the right shipping fees (I weighted the package myself to check). The website itself could maybe use a bit of an update but it was easy to use nonetheless. That would be my only remark, other than that everything was solid! Especially the customer support was very friendly and patience even though I had many questions.

I have had a few orders over the last year through both air and sea with no problem. I always opt for protective packaging (for electronic devices) and they have come through secure and intact. Wonderful customer service and always a pleasure to do business with.

I've been using DeJapan as my main proxy service for years & they've been incredible so reading the negative reviews really does shock me. From ordering via sites that they advertise & using their request system, they've never let me down where it's possible to order an item for me. I have always had great customer service as well when required.

All-in-all, I really do recommend DeJapan as they've been nothing short of amazing in my experience!

Their site is beyond slow and laggy, but that isn't the worst part. they don't tell you all the fees you're gonna be paying on until the item arrive at their warehouse and then you get a surprise with the 2nd payment full of fees you didn't know about. 0% commission fees yea, but lets just overcharge in other places, and they will absolutely shove that "0% commission fees" in every place they possibly can to give you the illusion that they're the best, but don't be fooled.

They have are pretty fast when responding and replying. When in terms of COVID they have been relatively cheaper shipping than companies like Buyee and Tenso. Sometimes they can be annoying when you want to ask a seller a question through the company and demand that you pay the amount you offer to the seller as a negotiation. Last majority of the time when came to refunds they gave it back in hours except once it took like a week which was lot of pain.

I'm honestly shocked by all of the poor reviews for DeJapan. I've been using them for a little over a year and have had nothing but incredible service. Obviously shipping is expensive--its from Japan. That shouldn't be that hard for people to understand, and that's not DeJapan's fault. They offer multiple shipping options to fit any shopper's budget, in my opinion. They're always super fast with responses and have THE lowest fees of ANY shopping service. I recommend to everyone.

I tried buying a baseball jersey through DEJAPAN recently and it was infuriating and utterly fruitless. After entering every box in the URL item request, it would give me a generic error message about the submission being incorrect. It was not. That was when it gave me an error message even related to the form and not just a runtime error. It gave me that at multiple failed stages of this purgatory. After changing any minor thing I could, I finally got a more specific critique. Turns out, it didn't like the comma in the price box. So I deleted it and the request went through. Then I made an account. That also gave me a runtime error at first. Afterwards I put in what payment method I wanted and clicked to continue to the final part. Another runtime error. After going back, it retroactively went through...only to tell me the item was out of stock. It went on sale less than 2 hours before the time I started this whole shitshow. So that was a blatant lie. After that, I decided this company could shove it. Do NOT use this service. You'd be more successful in getting your product from Japan by putting your cash into your garbage disposal. At least it wouldn't give you as many errors...

I made a purchase on the site they instantly canceled it and offered a refund. However they contactes me again demanding me to pay for it a second time if I didn't they were goingtosuspended my account. I did pay for but they suspended my account anyway and cancel my order again. Do not TRUST!!!

they lost an item and haven't refunded me, continues to avoid the question about refunding though I've emailed them persistently

lost another item again. quick responses and quick shipping doesn't make up for two items lost.

I purchased two expensive ($400 each) identical items and requested that they consolidate the boxes for shipping -- DEJAPAN decided that instead of putting both items in their original boxes into a larger box, they would unbox one of them and shove both into one of the original boxes with no padding between them. The box was clearly overfilled and the flaps were distended by half an inch. The lack of padding between the two caused damage to both items. I submitted numerous photos showing the damage to DEJAPAN who, instead of taking responsibility for their own mispackaging, made me go through a six-month-long insurance claim involving two international postal agencies, ultimately resulting in no decision being made and no insurance payout.

Highly exorbitant shipping fees.Charge more than double the actual shipping price.

Very good service. I had to change the adress shipped in japan 2 days before I arrive at the hotel du to some problem. They replied to me within 1 hour that it was ok and i got the package when i checked in at the hotel .

Want $32 shipping (cheapest) for a WATCH. Do not recommend