Denplan Opiniões 1905

Resposta da Denplan

8/10/2025

Hello Chelsey,

Thank you very much for taking the time to leave such a positive review of your experience with contacting us.

It’s wonderful for us to hear how satisfied you were with the service provided by Beth. Please be assured your kind words will be shared with her and her Management Team.

Thanks again and take care,

Clare
Denplan

Resposta da Denplan

7/10/2025

Thank you for taking the time to share your concerns.

We can confirm the General Dental Council is the regulatory body for dentists in the UK. Membership of Denplan is open only to individual registrants with the General Dental Council who are legally entitled to practise dentistry in the UK.

Denplan is not a regulatory body, therefore, we are unable to comment on the clinical opinion of any clinician. However, we can confirm with regards to radiographs dentists are obligated to refuse treatment without having an up-to-date x-ray, this forms part of their responsibilities under NICE (National Institute for Health and Care Excellence) guidance.

In order for us to further address your concerns, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.

Thank you,

Clare
Denplan

Resposta da Denplan

7/10/2025

Hi Phil,

Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.

Best wishes,

Clare
Denplan

Resposta da Denplan

6/10/2025

We really appreciate you taking the time to bring your concerns to our attention.

It’s very disappointing for us to read your comments and hear how unhappy you are with your experience contacting us.

For our customers who have Denplan directly through their dentist it is our standard practice to direct them to discuss their treatments and what is covered by their policy with their dentist. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with. What your policy covers you for is agreed by your dentist.

Saying this however, we'd like the opportunity to address your concerns and investigate these further. Please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.

Thank you for your patience,

Clare
Customer Relations

Resposta da Denplan

6/10/2025

Hi Mike,

Thank you so much for sharing such positive feedback of your experience when contacting us and claiming for your overseas emergency appointment. We are delighted to hear how satisfied you are with the service provided.

We really appreciate all feedback we receive from our customers, both positive and negative as it helps us to improve our products and services. We would really like to understand if there is anything we could do that would warrant a five star review. Please feel free to reach out to us at any time, you can contact us using this link: https://www.denplan.co.uk/contact

Thanks again,

Clare
Denplan

Resposta da Denplan

1/10/2025

Hi Chrissie,

Thank you very much for taking the time to leave a review of your experience with contacting our Emergency Helpline Team.

It’s wonderful for us to hear how satisfied you were with the support provided by Harry. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your feedback. Please be assured your kind words will be shared with Harrys Management team.

We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are also available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.

Thanks again and take care,

Clare
Denplan

Resposta da Denplan

30/09/2025

Hi Roger,

Thank you for taking the time to leave us a five star review, we really appreciate it.

It's wonderful to hear our Emergency Helpline team were able to assist you and we hope you are now out of pain following your appointment.

We also hope that knowing our emergency helpline team is available 24/7 and 365 days a year provides you with some peace of mind.

Thank you again for taking the time to share your experience with us.

Clare
Denplan

Resposta da Denplan

26/09/2025

Hello Robin,

I'm sorry to hear of the difficulties you've been experiencing and would like to look into this further for you.

Please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.

If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.

Kind regards

Esther
Denplan

Resposta da Denplan

25/09/2025

Hi Dean,

Thank you so much for your positive review and for awarding us 5 stars, we really appreciate it.

Kind regards,

Clare
Denplan

Resposta da Denplan

25/09/2025

Hi Konstantinos,

Thank you for your kind words and for taking the time to leave such a positive review of your experience contacting our Emergency Helpline Team. We hope you are now out of pain and feeling much better.

We’re delighted to hear how helpful you found the advisor to be and that they were able to source an emergency appointment for you.

Our aim is for our plans to help our customers budget for their dental care with confidence - without worrying about unexpected bills, so your feedback regarding your experience is wonderful for us to hear. We hope your policy provides you with some peace of mind for a long time to come.

Thanks again and take care,

Clare
Denplan

Resposta da Denplan

24/09/2025

Hello Christine,

Thank you for bringing your concerns to our attention, we’re sorry to hear how disappointed you are regarding your fee increase.

I can confirm that is correct your fees could have increased for several reasons, such as practice training, inflation or cost of living. For our customers who have Denplan directly through their dentist it is our standard practice to direct them to discuss any concerns they may have with their dentist. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with.

Therefore, if you would like to find out the specific reasons for the fee increase, I would suggest speaking to your dental practice who would be able to help you further.

Saying this however, we would also welcome the opportunity to discuss your concerns. To enable us to do this please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.

Thank you,

Clare
Denplan

Resposta da Denplan

Actualizada a 22/09/2025

Hi Matthew,

Thank you so much for your thoughtful and detailed feedback.

We’re delighted to hear that your experience with us over the past two years has been excellent. It’s also great to know our communication and claim processing have been timely and supportive, our teams work hard to provide a high standard of service to our customers so it’s wonderful to see this recognised.

We also appreciate your constructive comments about our online portal. All customer feedback is very valuable to us and we’re constantly looking for ways to improve our services. Please be assured your feedback has been highlighted to the relevant team for review.

Thank you again for your kind feedback and take care.

Clare
Denplan

Resposta da Denplan

Actualizada a 19/09/2025

Thank you very much for leaving a positive review of your initial impression of us and thank you for choosing Denplan.

We hope we impress you with our service and your plan helps you to maintain excellent dental health.

Kind regards,

Clare
Denplan

Resposta da Denplan

18/09/2025

Hello Ian,

Thank you very much for taking the time to leave such a positive review of your experience with contacting our Emergency Helpline team.

It’s wonderful for us to hear how satisfied you were with the support provided by Julie. Please be assured your kind words will be shared with her and her Management Team.

We are glad to hear you are feeling much better following your appointment and certainly hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are also available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.

Thanks again and take care,

Clare
Denplan

Resposta da Denplan

18/09/2025

Hi Ian,

Thank you for taking the time to leave a review of your claiming experience. It's great to hear you’re happy with how easy it is to submit your claims to us and how quickly they are paid.

Your feedback is really valuable to us as this is the type of straightforward journey we want our customers to be experiencing.

Thanks again and take care,

Clare
Denplan

Resposta da Denplan

17/09/2025

Hi Darren,

Thank you, your feedback is wonderful for us to hear, as we strive to make claiming as simple and efficient as possible for our customers.

Thanks again,

Clare
Denplan

Resposta da Denplan

17/09/2025

Thank you so much for taking the time to share such positive feedback of your Denplan policy, we are very grateful.

We are very happy to hear how satisfied you are with your plan and the speed of your claim reimbursement. Our mission is to help our customers get access to the dental care they need so it’s wonderful for us to receive your kind feedback.

We hope you find your plan beneficial and it allows you to maintain great dental health for a long time to come.

Best wishes,

Clare
Denplan

Resposta da Denplan

15/09/2025

Hello Richard,

Thank you so much for your positive review and for awarding us 5 stars, we really appreciate it.

Kind regards,

Clare
Denplan

Resposta da Denplan

12/09/2025

Hello Jon,

Thank you for taking the time to share your honest feedback. We're sorry to hear you're unhappy with the coverage of your plan.

The benefit entitlements and terms of the policy should be clear to our customers at all times both before and after signing up to the plan. However, we would really like the opportunity to discuss your policy coverage with you and address your concerns.

To enable us to do so, please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.

If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.

Thank you,

Clare
Denplan

Resposta da Denplan

12/09/2025

Hi Joanne,

Thank you for your kind words and for taking the time to leave such a positive review of your experience contacting our Emergency Helpline Team.

We’re delighted to hear how helpful you found the team to be and that they were able to source an emergency appointment for you. We are very proud of our teams and the service they provide to our customers so it's lovely to receive your feedback.

Thanks again and take care,

Clare
Denplan