Great response. Developed an abscess 500 miles from home. Emergency helpline very effective, within 2 hours James had found me a suitable appointment for early the following day. All promises to ret... Ver mais
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I was on holiday in Suffolk when I started getting pain and discomfort in my lower left jaw, I contacted Denplan at 9:25 am on Monday morning and an appointment was arranged for me at 3:00 pm that d... Ver mais
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Humans on the phones would be a bonus.have been with Denplan for 14 years and it has unfortunately taken me this length of time to realise that it is a complete waste of time and money.i have visited... Ver mais
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Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 day... Ver mais
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Informações sobre a empresa
Sobre Denplan
Escrito pela empresa
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteInformações de contacto
Reino Unido
- denplan.co.uk
4,3
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
All's good that ends well!
While on holiday in Greece, I developed a toothache and needed to see a local dentist. The person on the Denplan helpline was very helpful and assured me that this would be covered by my plan. They sent me the relevant form I needed to fill in for the claim. It turned out that I needed a root canal, which required two appointments. On my return I submitted the claim form I had filled in on holiday to the Denplan office by (snail) mail. After I had not heard back for several weeks, I enquired with the Denplan helpline and was told to submit a copy of the claim form by email. (Luckily I had taken a photocopy of the original form and the dentist's bill before sending off the originals, so that I was able to scan the copies and submit them electronically). I'm happy to report that I received the payment from Denplan within a couple of weeks. The person on the Denplan helpline, as well as the person processing the claim were very helpful and efficient. All I would say is, try to avoid submitting your claim form via snail mail, as it could get lost in the mail.
2 de dezembro de 2025
Opinião espontânea
Resposta da Denplan
Hi Karen,
Thank you for taking the time to leave us a positive review of your experience contacting our Emergency Helpline Team.
We’re delighted to hear how helpful you found the team to be, we are very proud of our teams and the service they provide to our customers so it's lovely to receive your feedback.
Thank you also for your patience and understanding regarding your claim form, regrettably, once post leaves us or our customers it is then out of our control.
Thanks again and take care,
Clare
Denplan
Denplan is becoming too expensive
Denplan is becoming too expensive, I am paying over £200 for an hygienist and dental checkup which takes 30 mins per visit. I tried contacting the company and all you receive is an Al robot no person to person. I asked my dental practise how much to pay privately and it's half the price...it's a no trainer...bye bye Denplan your too greedy.
2 de dezembro de 2025
Opinião espontânea
Resposta da Denplan
Hello Raymond,
Thank you for bringing your concerns to our attention, we’re sorry to hear how disappointed you are regarding your Denplan fees.
For our customers who have Denplan directly through their dentist it is our standard practice to direct them to discuss any concerns they may have with their dentist. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with.
Therefore, if you would like to find out more information about your fees, I would suggest speaking to your dental practice who would be able to help you further.
Saying this however, we would also welcome the opportunity to discuss your concerns. You can contact our Customer Services Team on 0800 401 402. Our phone lines are open Monday to Friday 9am to 5pm. Or you can contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
Excellent provider
Excellent provider with very helpful customer service
28 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hi SvenVA,
Thank you for your review. We're really pleased to learn how satisfied you are with our overall service.
Thank you again for kindly taking the time to share your feedback, we really appreciate it.
Best wishes,
Charlene
Denplan
Absolutely wonderful Service
Absolutely wonderful Service ! . I put in my claim on a Friday for treatment done abroad and by Monday my claim was approved and money received by Tuesday . Very happy indeed by Denplan . Thanks team 🙏
21 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hi Jasjit,
Many thanks for your review regarding your recent claiming experience.
We’re delighted to hear how pleased you are with the speed of your overseas claim reimbursement and our overall service.
Our aim is for our claims process to be simple, convenient and efficient for our customers, so it was a joy to read your feedback.
Thanks again for taking the time to share your feedback and for your kind words, we really appreciate it.
Best wishes,
Charlene
Denplan
very simple and easy to use this…
very simple and easy to use this provider.
17 de outubro de 2025
Opinião espontânea
Resposta da Denplan
Hi,
Thank you for you for your 5 star review. We're delighted to know how pleased you are with our service.
Thanks again for your feedback, we really appreciate it.
Best wishes,
Charlene
Denplan
Happy with Denplan
Denplan are available and listen with understanding.
It gives me confidence and a feeling of well being. Well done Denplan
18 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Many thanks for your great review, it's wonderful to hear how pleased you are with the service provided by our teams.
We are very proud of our teams and the work they do so it's wonderful to see this recognised.
Thank you again for taking the time to share your feedback, we really appreciate it.
Best wishes,
Clare
Denplan
…Dental treatment in USA
I had to have treatment on a fractured tooth when I was on Holiday in USA.I contacted Denplan and was advised that I could go ahead and consult a Dentist locally,used the one my son visits.
I was sent a claim form immediately and when that form and the details of treatment were submitted the claim was dealt with the same afternoon.Great service.
18 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hi David,
Thank you for taking the time to share such positive feedback.
We’re thrilled to hear you’re pleased with the efficiency of your overseas claim reimbursement. Ensuring a fast and smooth claims process is one of our top priorities, so your comments are greatly appreciated.
Best wishes,
Clare
Denplan
Emergency dental treatment abroad
I needed emergency dental treatment whilst on holiday in Florida. Contacted Denplan who advised to find a local dentist and then claim (they emailed across a claim form). I submitted my claim on return home and received confirmation it had been approved the same day. Excellent and straightforward service.
17 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hi Lisa,
Many thanks for your positive review, it's wonderful to hear how pleased you are with our customer service and claims process.
Thank you again for taking the time to share your feedback, we really appreciate it.
Best wishes,
Clare
Denplan
Lots of problems registering
Unfortunately I have had to leave a bad review. Reason being, I have contact Denplan several times about issues with registering online. Still not resolved. Hopefully it will be soon.
16 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hello Mark,
We're sorry to hear of the difficulties you've been experiencing and would like to look into this further for you.
Please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Kind regards
Clare
Denplan
’m really disappointed with my…
’m really disappointed with my experience. I took out Denplan insurance and, only a few months later, when I actually needed treatment, I was told it wasn’t covered. It turns out only a very limited list of treatments is included, and they wouldn’t cover a root canal or a crown. On top of that, there were numerous extra charges despite paying £47 per month. Overall, it felt like a complete rip-off. I definitely wouldn’t recommend it. I have not been able to treat the tooth, as the additional charges were extortionate. I cancels my plan in August.
29 de junho de 2025
Opinião espontânea
Resposta da Denplan
We really appreciate you taking the time to bring your concerns to our attention.
We're sorry to hear how disappointed you are with the coverage of your Denplan policy.
For our customers who have Denplan directly through their dentist it is our standard practice to direct them to discuss their treatments and what is covered by their policy with their dentist. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with. What your policy covers you for is agreed by your dentist.
Saying this however, we'd like the opportunity to address your concerns and explain how your policy works in more detail. Please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
Really good plan but do not have my…
Really good plan but do not have my membership papers yet or membership number
13 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hello Samantha,
Thank you for taking the time to leave us a positive review.
In order for us to answer your query regarding your membership number you can contact us using this link: https://www.denplan.co.uk/contact. Alternatively, if you have signed up to Denplan through your employer you can contact our Customer Services Team on 01962 828 007 or if you have Denplan through your dental practice you contact us on 0800 401 402. Our phone lines are open Monday to Friday 9am to 5pm.
Thank you,
Clare
Denplan
form is easy to complete and submit
form is easy to complete and submit, Denplan communicated during the process of the status of the claim and the claim was re-imbursed within a day
4 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hi Tracey,
Thank you for your feedback, we're delighted to hear how pleased you are with the ease and efficiency of our claims process.
Customer satisfaction means a lot to us, thanks again for sharing your experience.
Best wishes,
Clare
Denplan
When a silly Denplan rule adds frustration to a painful situation
Member of Denplan, now a pre-requisite for my local dental practice and one I have used throughout adult life and several dentists. On a recent holiday to Spain a back molar I had a problem with split completely and I had a nasty infection for the last 3 days before returning to UK on Friday afternoon. My Dentist is closed Friday afternoon until Monday morning and doesn’t provide an emergency service, so I had to ring NHS and get an emergency appointment only available for the Saturday at a local paractice providing that service. I was seen and prescribed anti-biotics,a standard fee of £27.40 is charged for the consultancy. No surprise Denplan refused my claim on the ridiculous reason that the clinic I attended was within 40 miles of my own dentist! So having endured severe pain and discomfort for 4 days to add insult this ridiculous rule exempts me from claiming the cost of the emergency visit. Surely this is a rather silly rule when a patient needs urgent treatment they surely don’t have to extend their pain and injury to comply with a silly 40 mile rule?
2 de outubro de 2025
Opinião espontânea
Resposta da Denplan
Hello Martin,
Thank you for your review, we truly value all customer feedback, we are very sorry to learn of your disappointment with your recent claim.
I can confirm the emergency dental treatment benefit on the Denplan Supplementary Insurance plan, is intended for situations when patients are away from their registered practice, such as when they are on holiday. If a patient is seen within 40 miles of their registered practice, the claim does not meet the eligibility criteria for reimbursement under the Supplementary Insurance.
Although we hope you don’t find yourself in a similar situation in the future, I would like to take this opportunity to highlight our 24/7 Emergency Helpline team. If you are ever experiencing a dental emergency you can contact them on 0800 844 999 when you are in the UK and on +44 1962 844999 when you are overseas. They will be able to advise you on your cover and provide advice. If you are over 40 miles away from your registered practice in the UK, they can also help source an emergency appointment for you.
The benefit entitlements and terms of the policy should be clear to our customers at all times. If you would like to discuss this claim and how your Denplan policy works in more detail please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Kind regards,
Clare
Denplan
Resposta da Denplan
Hello Chris,
Thank you for your positive review, we are delighted to hear how pleased you are with your claiming experience and the speed of your reimbursement.
We really appreciate you taking the time to share your feedback and awarding us five stars.
Thanks again,
Clare
Denplan
Prompt response and very easy to follow…
Prompt response and very easy to follow process. It's the only insurance process where you do not feel they are doing everything they can, so they don't pay
1 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hi Lulia-Alina,
Thank you for kindly taking the time to leave us such a positive review.
We are always so pleased to hear when our customers are feeling satisfied with our claims process and are very grateful for your kind feedback.
Many thanks,
Clare
Denplan
Excellent dental care plan providers
Excellent dental care plan providers. Claims always processed extremely quickly. Any queries are answered quickly too. 5 star service
5 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hi Tomas,
Many thanks for your great review, it's wonderful to know how pleased you are with our customer service and the speed of our claims process.
Thank you again for taking the time to share your feedback, we really appreciate it.
Best wishes,
Clare
Denplan
Megan on live chat is a great asset to…
Megan on live chat is a great asset to your company
5 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hello William,
Thank you for your kind words and for taking the time to leave such a positive review of your experience contacting our Customer Services Team via live chat.
We’re delighted to hear how helpful you found Megan to be, I can assure you your kind words will be passed to their Management Team to highlight the excellent service they have provided, as this is the high standard we aim for at all times.
Thanks again and take care,
Clare
Denplan
Avoid Denplan There are better companies in these markets do your research first.
I quote one Barry. Review 25th July 2025
Avoid Denplan at all cost. Correct. Do your research first, their are better companies out there than Denplan, they have difficulty in communication with its clients.Read Denplan Trustpilot. and be enlighten of what this lot get up to. One star is tooooo good!! for them
You will notice if you call them, firstly talk to our voice mail answer phone, go on line, we will call you back!!!, anything but talk to a human. You the client. Read the Trustpoint review's for Denplan..Not good!! 17% very bad very bad !!
(As the USA boy Trump would say) LOL
I waited over 25 minutes for them to answer the phone.., If you want ping pong dentistry, this is the company for you. Most question to them are meet with, we suggest you talk with your dentist. and the dentist in turn says, best talk with Denplan. So both ends to the middle.
Make sure you get what you pay for, like a yearly
x-ray, which I think just gets forgotten about (saves money) this is where your teeth problems are picked up of course.before they start to ache!!!X Rays are very important even in 2025 !!! Don't let the dentist tell you otherwise!!
I have now changed my dentist, they picked up a problem straight away via the x-ray. my Denplan guy did not!! if your paying a lot of money make sure the dentist is doing his job properly.
Beware if you have a full set of teeth 32 or less, and you partner /wife has only 8 you will pay the same amount of money each month,which does not seem correct to me,
Keep an eye on the dentist and ask to see a new contract every year no matter what company your with. if you have teeth taken out why should you pay the same amount of money?? Ask more question of the dentist, why because their hiding behind Denplan.
My partner has stayed with them although they deleted us both for the payments scheme, That's efficacy for you. They told my dentist your both off the books, and told me just myself off the books.
Yet another phone call to put that right!!
They really can't be trusted to carry out the simplest of protcalls can they.
Research companies offering this service, along with the dentist of choice, ask question, make your money work for you, if you have health insurance see what that would add in cost to go that route.
I trust my thoughts' on the concept of private dentistry will be helpful to all WHO READ IT....
Remember, Research and Questions
Dr Eric Best Research Scientist Biological / Material Sciences.
4 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hello Eric,
Thank you for bringing your concerns to our attention.
In order for us to address your concerns, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us already pleased be assured we will be in touch with you as soon as possible.
Thank you,
Clare
Denplan
Very easy and straightforward claims…
Very easy and straightforward claims process, and paid promptly
23 de outubro de 2025
Opinião espontânea
Resposta da Denplan
Hello Mr McMinn,
Many thanks for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
I've been a customer since 2019 and…
I've been a customer since 2019 and found their swift and kind service, website and care to be excellent. Most recently their agent Roshan did a superb job of sorting my membership transition from private to corporate.
3 de novembro de 2025
Opinião espontânea
Resposta da Denplan
Hi Jack,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear how helpful you found Roshan to be, I can assure you your kind words will be passed to their Management Team.
Thanks again and take care,
Clare
Denplan
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