Deposit Protection Service Opiniões 6581

One of the nicest calls I have ever had ot make. Yesterday I called to resovle an issue and lady I spoke ot was amazing. Apologies,I can not recall her name but she deserves some seruious kudos. Many thanks, ed

Easy to get through to speak to someone. Staff were understanding and supportive.

We have been working with DPS for over 12 years and have consistently found their processes and systems easy to use and follow. Throughout this time, we have always had a dedicated account handler who has been polite, informative, and extremely helpful.
We have been particularly pleased with how DPS continuously adapts and refines its systems to align with agents’ needs and changes in regulations. We also greatly appreciate the work they carried out around the Renters Reform Act (RRA), as well as the helpful webinars delivered in collaboration with the GLA and Susie Crolla.

Very polite and helpful customer service

Michelle was very clear in saying what the process entailed. Her explanation made retrieving my deposit easy.

Steven (if I remember correctly) was very clear and explained the steps I needed to take for my query today. Very polite.

Agent Charlie patient and understanding after the account holder died. We were jumping through hoops to sort out change of account holder and a deposit being returned. It was very difficult without her help.

Customer agent Ann gave me all the advice I needed for a multiple-tenant deposit dispute - she was very professional and I am now able to proceed with the remaining stages of the process with much more confidence.

Many thanks Ann !

Michelle sorted my query effortlessly and quickly. Stayed on the line and guided me through the correct process online.

The Advisor I spoke with (Samuel), made all the difference - reason why I am happy to submit this positivie review. Most importantly, Samuel cared enough to listen, was very polite and well-spoken, offered sufficient support and information which, altogether, I found very reassuring. Thanks to this telcon, I feel confident enough to say that the Deposit Protection Service is a safe, fair and just scheme.

The advisor was very patients, and also understanding. She listen attentively

Easy to use online service, had no problems at all would recommend

Clearly aligned with the landlord and ignored actual laws when providing the tenancy dispute. Actually disgraceful, should be illegal.

Without this service I’m not sure my landlord would have honoured the return of my deposit, despite my leaving the house better than it was when I took over.

I spoke to Illy (I hope I spelled that correctly), and she was incredibly helpful and was very patient while I found documents and filled in forms.

I am pleased to say that everything went smoothly.

Have been with you twice and got my deposits back without any problems thank you

Michelle was excellent and got me sorted :)

I recently submitted a report where the tenants had left the property and the washing machine was blocked with a sock and we had to get an engineer out and the sink both in the kitchen and in the bathroom were blocked with hair and oil and this was all documented. The property was left in a dirty state. A proper inventory was carried out with photographs at the beginning of the tenancy and a proper inventory independently was carried out at the end of the tenancy. Every single penny was returned to the tenant.
so I will repeat there was an inventory carried out when the tenants moved in and when the tenants moved out, however the answer to my complaint about the adjudicator was that no inventory was sent in which is a complete lie and fabrication. They obviously haven’t even looked at my complaint.
I complained to the DPS and this was their ridiculous answer, which is just a joke.

An adjudicator can only make an award where they can establish a deterioration in condition from the start to the end of the current tenancy. In this case they could not establish this deterioration. This is because there was not objective and timely evidence from the start of the tenancy for which the issues were being considered. I note that the adjudicator does not only have to establish that there was a cost to the landlord, but that this cost was a loss that was caused by a breach by the current tenant. As such, I cannot find that there were errors with the remaining parts of the decision. I note that the adjudicator did not fully discuss the tenant’s evidence as they did not have any evidence of the starting condition of the property. It is always the landlord’s responsibility to evidence their position. The adjudicator had no comparable evidence from the start of the tenancy and so could not go further with their consideration.

The Deposit scheme is a complete joke and they just back their own people up even when they are clearly in the wrong 2 1/2 thousand pounds handed straight back to the tenant for a property that cost me £4000 to repair