I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Ver mais
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Leia as opiniões dos outros
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Ver mais
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Ver mais
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use... Ver mais
Informações sobre a empresa
Escrito pela empresa
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Informações de contacto
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Estados Unidos da América
- sales@direct-brand.com
- direct-brand.com
Resposta da Direct Brand
Thank you for taking the time to review.
had what we needed in stock
you had the item we needed in stock and fast delivery
1 de novembro de 2022
Resposta da Direct Brand
Thank you for taking the time to review.
Resposta da Direct Brand
Thank you for the honest review.
Customer support
The part I ordered did not work for me and I am trying to return it. When I called customer support I was sent to a que and left a message. I am still waiting 5 days later so I called again and was again sent to the que. Now I am not sure how I can return this part and get a refund.
1 de novembro de 2022
Resposta da Direct Brand
Dear Brian
We are sorry to hear about your experience and have reached out to you by email to discuss how we can assist with the return.
I paid extra for my package to get here…
I paid extra for my package to get here fed air I gave instructions for the package to be placed in the black box on the front porch. proof of delivery picture showed the package on the ground with a dog by the package. This was unacceptable
27 de outubro de 2022
Resposta da Direct Brand
Dear Johnny
We are sorry Fedex have not delivered the package as instructed. We have refunded your shipping costs.
Easy to order fast delivery in prefect…
Easy to order fast delivery in prefect shape when delivered thank you!
6 de outubro de 2022
Satisfied
I received the part in a timely manner, unfortunately it was not the part we needed and the one I do was out of stock. Just hoping to get one before winter. A year without hot water is disheartening but I'm keeping the faith with direct brand.
4 de setembro de 2022
Affordable quality parts;friendly and helpful staff
We've owned the same pellet stove since 2007,so when parts started wearing out,I was surprised at the price of replacements locally and online.When the distribution motor went,I was lucky to find Direct Brand had what I needed at a price much lower than other places.I was pleasantly surprised at the quality of said unit.Very pleasant folks to work with to boot.Now I can keep the house warm without breaking the bank or settling for lower quality parts as I have done in the past...'shopping here for all my pellet stove parts from now on.
4 de setembro de 2022
Right on service
Service was fast and easy. The part was slightly ill fitting though it was an exact model match number match. Did some minor widening mod of the opening for part to fit through…easy for me but not so for folks without proper tools This is the manufacturer fault though.
1 de setembro de 2022
I received my order quickly and it was…
I received my order quickly and it was the right part, worked out nicely..very satisfied
19 de julho de 2022
Parts shipped very quick!
Parts shipped very quick and had me up and running in a few days
11 de julho de 2022
Working great
My furnace motor went out and on a Holiday weekend. If that's not bad enough it also runs my AC unit. Ordered a new motor from Direct Brand and it was here overnight, after the weekend and Holiday was over. I had it up and running in about 45 minutes.
10 de julho de 2022
Fast and easy ordering
6 de julho de 2022
Great shopping experience
26 de junho de 2022
Excellent price and product
23 de junho de 2022
Ordered a part that I verified with the…
Ordered a part that I verified with the company they had in stock. One hour later the order is cancelled by the company advising the item is not expected to arrive at their facility for another 7 weeks.
6 de junho de 2022
Resposta da Direct Brand
Hi Ryan,
When I spoke with you this part appeared to be in stock with our supplier. I later found out that it was our of stock with extended lead time and you were immediately refunded. I apologize for the inconvenience. Let me know if we can be of further assistance.
Matt
I want to thank you for your quick…
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock.
I highly recommend your company, product and service.
Thanks again so much for your quick response.
Larry
2 de junho de 2022
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