I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Ver mais
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Leia as opiniões dos outros
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Ver mais
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Ver mais
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use... Ver mais
Informações sobre a empresa
Escrito pela empresa
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Informações de contacto
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Estados Unidos da América
- sales@direct-brand.com
- direct-brand.com
Great price and I literally received it…
Great price and I literally received it the next day. Fast and great value
31 de maio de 2022
Refunded shipping when a delivery was…
Refunded shipping when a delivery was delayed very generous
24 de maio de 2022
Needed parts for my boiler and they had…
Needed parts for my boiler and they had exactly what I needed. Shipping was very fast. Came before the estimated date. Also I found the website was easy to navigate
14 de maio de 2022
Product was exactly as described
Product was exactly as described. Fit well in my application and works great. Product was packaged and shipped quickly and for a reasonable price. Thanks!
5 de maio de 2022
In stock but not really
You accepted my purchase only to refund me two days later due to no stock. This is terrible due to the fact I must spend time to search again, delay a part that my customers rely on, and also keep an eye on my credit bill to be sure the refund was made.
3 de maio de 2022
Resposta da Direct Brand
Hello,
I apologize for the inconvenience. We were not notified by our supplier when these went out of stock. You were immediately refunded in full.
Matt
I found exactly the part I wanted
I found exactly the part I wanted. I ordered it and it was delivered in a timely manner. I am very pleased.
11 de abril de 2022
The product was as expected and I…
The product was as expected and I received it very fast. I will definitely order from the them again!
4 de abril de 2022
Thanks for great customer service!
31 de março de 2022
Excellent service and very fast
Excellent service and very fast. Would highly recommend this service.
29 de março de 2022
Highly recommend!!
Product was exactly what I ordered. Friendly staff. Great on prices!!
29 de março de 2022
I fixed my pressure smoker with the 250 watt igniter.
I ordered a 250 watt igniter to fix my Gourmia electric pressure smoker. I received it in a timely manner. 📦
I popped it into the smoker and put it back together and smoked a rack of ribs and two pork tenderloins. 🥩🍖
I took one bite and my mouth was filled with that instant smoky flavor that everyone craves. 😆🤪
It works as advertised.
I should order another one and keep it as a backup.
16 de março de 2022
Opinião espontânea
Customer service lacking.
I have been trying to reach direct brand for weeks. Every time I try to send an email, it comes back as undeliverable. The customer service is lacking hugely.
Update. I did receive a return label, returned the item. And received a refund. BUT, the email address they give you is still not valid. Thankfully I DID receive my refund. But I was never able to actually speak to someone in customer service.
15 de março de 2022
Resposta da Direct Brand
Hi Carrie,
I received an email from you on Monday 3/7 at 6:08pm EST asking about a return. I responded on Tue 3/8 at 8:22am EST with a return label. I will forward the label again. Please keep an eye out for it.
Edit: thank you for the updated review. As far as the problems with the email address, I am not sure what to make of that as this is the first I am hearing of this problem. We are happy that the situation was resolved.
Matt
I had a technical issue and the owner…
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my order immediately and I am very pleased to use this business and recommend to others.
Joseph
Outer Cape Home Watch
Provincetown MA
3 de março de 2022
I received the wrong part!
1 de março de 2022
Quick and effective shipping
13 de fevereiro de 2022
first time ive ordered from…
first time ive ordered from DirectBrand, part showed up sooner than expected and it was the correct part. what more can i ask for.
3 de fevereiro de 2022
Good price but the fan won't get out of…
Good price but the fan won't get out of low speed. If we weren't getting a blizzard this week I would send it back
1 de fevereiro de 2022
Resposta da Direct Brand
Hi Jeremy,
Did you try to reach out to us regarding this? I haven't seen any messages from you. We could have had this squared away for you almost immediately as this part is stocked somewhat close to your location. Let me know if we can be of further assistance.
Matt
Best prices for Enviro Pellet Stove…
Best prices for Enviro Pellet Stove parts. Fast shipping, well packaged, i will be doing business with Direct Brand again, thank you….
18 de janeiro de 2022
Opinião espontânea
Outstanding service…
Waiting for the status of my RMA before I upgrade tour review
Just received the refund,
Great place to work with, couldn't be happier!!
15 de janeiro de 2022
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