I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Ver mais
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Leia as opiniões dos outros
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Ver mais
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Ver mais
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use... Ver mais
Informações sobre a empresa
Escrito pela empresa
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Informações de contacto
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Estados Unidos da América
- sales@direct-brand.com
- direct-brand.com
Fast delivery
Fast delivery. Came next day everything was great. Customer service is local as well
9 de agosto de 2021
Easy to place order
Easy to place order, fulfilled accurately and shipped on a timely basis, great experience!
9 de agosto de 2021
Everything works fine easily to install…
Everything works fine easily to install
It’s summer so we can’t turn on the pellet stove full time yet but we tested it !!
24 de julho de 2021
Prompt Shipping
We received the item promptly and it worked perfectly upon installation.
18 de julho de 2021
Highly recommend
Got the oem number off my failed blower and they had the exact replacement at about half the price of some other places. Needed it asap so went with the next day option and it arrived just as planned. Installed and running again made easy with the right part
4 de julho de 2021
Opinião espontânea
Customer oriented & very professional
21 de junho de 2021
Great parts better customer service
I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was much more robust than the original part I pulled out and my water heater fired right up. Shop with these guys with confidence.
9 de junho de 2021
My order was shipped right away and…
My order was shipped right away and received on time as promised.
Order was packaged well and every thing was in the box. I will use
Direct Brand again and would recommend them to any one who needs
to buy the products they sell.
2 de junho de 2021
The board works perfect with the good…
The board works perfect with the good price!
17 de maio de 2021
So glad Walmart uses your company.
10 de maio de 2021
The part I needed was discontinued so I…
The part I needed was discontinued so I was skeptical about getting a replacement. Direct Brand had it for a reasonable price and it was shipped out very quickly. And the part worked. My oven lit right up. Direct Brand has been a five star service up to this point. Thanks.
4 de maio de 2021
Absolutely love the tall baseboard heat…
Absolutely love the tall baseboard heat covers, just wish they had the cover for the connecting boards and the corner cover. Went back to order more and they have the corner cover but it says it’s a left end cover, called and left msg regarding that as I need two corner covers for now but so far no one has called me back.
26 de abril de 2021
The part came in a timely manner
The part came in a timely manner, was OEM, and fixed our issue.
25 de abril de 2021
They quoted the correct shipping time
They quoted the correct shipping time. Part came new and securely wrapped with bubble wrap. Will use again.
22 de abril de 2021
Resposta da Direct Brand
Dear Jennifer, thank you taking the time to leave a review. We are delighted to hear that you were please wit our overall service and look forward to doing business with you in the future. take care and be safe
Very fast shipping and good products.
21 de abril de 2021
Resposta da Direct Brand
Dear Robert, thank you for taking the time to leave a review. we are pleased to hear that you are happy with our shipping and products. take care and be safe
All because they didn't send me a label…
All because they didn't send me a label to return the burner cause the 1 they sent wasn't the right 1
19 de abril de 2021
Resposta da Direct Brand
Dear Mary, thank you for taking the time to leave a review. I have investigated your complaint and discovered that you were requested to send the part back. As you ordered the wrong part the responsibility is for you to ship this back as per our terms and conditions. We would not send a label if the part ordered was ordered incorrectly by the purchaser.
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