Direct Hockey Opiniões 112

Ordered some shoes which came up small but was able to arrange prompt return/exchange with minimal fuss. Great support, thank you.

Unlike some other online retailers, who are really friendly and helpful when you call to ask questions, my experience of Direct Hockey is they are not especially friendly and sometimes extremely unhelpful.
As an example, if you know anything about hockey sticks, you know the weight and balance is very important. I'm not talking about the manufacturers quoted figures, which usually state a range of weights, but the weight and balance measured and written on a label for each individual stick.

Most online retailers will gladly tell you the weight/balance of a few sticks, if they have more than one of the same model in stock, so you can choose which one you want. And if they only have one of a particular stick, it is the easiest thing in the world to tell you the details over the phone, or even send a picture of the specs sticker, as they only have to go and look at one stick.

When I first bought a stick from Direct Hockey, a couple of years ago, the person I dealt with then did go to some lengths to send me a picture of the details, which was very helpful. I don't know what has changed, but recently when I asked for the specs of a stick they had only one of in stock, I got either a flat 'No, we can't possibly tell you that', in pretty blunt terms, or in fact at one point I spoke to one member of staff who said she'd go and find the information and email me, only to eventually send me an email saying she couldn't possibly send me the information - which all felt as if she was quite new, trying to be helpful, and had been told by a colleague that she wasn't allowed to send that sort of information.

I get that at times the staff might be busy, but there are ways to say 'No' - and the way they say isn't particularly friendly and comes across as 'we just can't be bothered to do that sort of thing'. Which of course means they definitely won't be most buyers first choice, as the only alternative is to buy the stick, pay for the postage (they don't even offer free postage for a stick that costs £300!) and then when it arrives, if it is the wrong weight/balance for you, then send it back at additional cost, not to mention carbon footprint.

All in, I think your customer service ethic needs working on.

Product spot on but what really impressed me was the ability to order on a Sunday and have the mask delivered on Monday in plenty of time for my game on Wednesday. Great service, would highly recommend.

The hockey trainers we ordered were too small but the return and exchange process was simple and efficient. We would recommend Direct Hockey.

Having borrowed a team players face guard during a tournament I realised how effective it was whilst looking down. I researched the relevant hockey Internet retailers and found this site had the right product, at a brilliant reduced price and fabulous communication and fast delivery. Would highly recommend thank you 😊

These hockey trainer come up slightly smaller than a normal trainer so originally we ordered the wrong size . But the service was great / returns and exchange went very smoothly. Received new trainers very quickly. Ordered half a size bigger than normal .

Easy to find what i needed on the site, good price, efficient delivery. What's not to like

All good straightforward and delivered on time.

Ordered my son's hockey stick. Came when stated and was perfect. Definitely a company I will use again! One happy customer 😀

Ordered hockey shin pads, arrived on time and good price no issues at all really please and would use again.

Ordered a hockey stick, and it came with deep scratches near the handle region. Sent back and still waiting for my refund.

Easy to use service. Range of products available at reasonable prices. Swift delivery and item arrived in good condition. Thank you.

This is the same company as pro hockey direct. Unfortunately I have had a similar experience to others. Non delivery of products and no refund. No number to call. No complaints / customer service numbers. Please avoid.

Great company- had the shoes I wanted
Best price I found and SUPER fast delivery. All round very pleased

Sadly ordered an indoor stick and tried to return. This was just returned back saying it had been used (which it hadn’t- it was returned the same day it was received!). Could get through on the phone to try an explain so have given up. Poor service sadly

Firstly they actually had the gloves we needed unlike Amazon, secondly - good price, thirdly - very quick delivery. Whats not to like!!

I have ordered from here a few times. All the items have been great quality, as described, and have arrived quickly. Would definitely order again if needed.

I ordered a hockey stick on express delivery to arrive by 15/01/25 by Royal Mail … no stick … contacted the company who blamed Royal Mail saying that they have decided to down grade to standard delivery and the earliest I will get it is 23/01 … no apology just a ONE pound delivery refund as they said that I am now paying standard delivery rates … unbelievably bad customer service .. just kept saying “your issue is with Royal Mail not us” !!!

Very nice and easy to use website. Love the quick delivery times.

Still haven’t received item which was a Christmas present for my son.
Just told problem with delivery but nothing else.
Still waiting… disappointing