DLG Auto Services - Birmingham Opiniões 

One of the best services I have had anywhere, ever. The car was booked in for repair within 2 hours of notifying the insurance company. Admittedly there wasn't a great deal of damage but the following week the car was in being repaired and ready for collection within 24 hours. Customer service was excellent. First class service all round.

Excellent communication perfect repair car collection and return as promised so 100% satisfaction

Seamless from pick up to drop off. My repair was done quickly and to a high standard.

Excellent service, I was kept informed throughout and works was completed promptly to a high standard

Shocking service
Absolutely shocking. Rude staff, did not fix the car properly. Made an appointment to fix the problem later but technican never turned up(twice).
They did not investigate correctly a car, so when it come back to me, I spotted some internal damages.
Just waste of time

The good points: Was well informed through the whole process. Was offered a home delivery once the vehicle was completed which saved me picking it up! The delivery driver and telephone staff were very courteous and professional.

Now for the negative bit, the inside of my car, the driver's seat, driver mat area and the seat and mat behind the drivers side were absolutely soaking wet when the vehicle was returned! I did not realise until I sat in my car and found my suit was drenched. When I rang DLG, the lady explained it must have been because the mechanics must have left my car window open over the weekend (it had been raining heavy for 2 days prior to my car being returned).
I was given £20 compensation!
To be fair to DLG they did ask me to return the car on the same day so they can get it dried, however I was unable to leave work so had to have it dried myself.

Restored my faith in good old fashioned ‘customer service’ absolutely brilliant - when all you need is to sort car damaged not caused by you; you immediately have alarm bells ‘it’s going to be a nightmare’ DLG Auto Services deserve an award. From start to finish kept fully updated on progress and car repaired & returned promptly . Massive ‘thank you’ to the whole of your team.

Excellent start to finish

Very fast turnaround and great quality of work

My car came back on time cleaned repaired and like new

Very professional and good. Kept me updated with text messages and my car was fix and delivered before the estimated date. My car was also washed and well cleaned inside too. Will definitely recommend

Very helpful, readily contactable, kept me informed all along the way

Fantastic service ,could not fault anything !!!!!!

1. The drivers were respectful & polite.

2. The office was NOT able to give time of collection & delivery, which was quite inconvienient.

3. Office was unable to tell me the total cost of repair when, I am sure the total cost is less than my excess.

Professional service

Excellent service, friendly staff, car repaired and returned quickly

Efficient service, polite staff and car repaired within reasonable time.

Very good communication and courtesy on the phone . Very good updates too .

Excellent communication at every stage of repair, fast collection, repair and return of vehicle. The work was completed to a very high standard, colour match is excellent and damaged area looks immaculate. Very happy with a thoroughly professional service from DLG, thank you.

everything from start to finish , brilliant service