Stunning support. Hanry in support is an absolute legend. He has exceptional knowledge, is calm and very careful at explaining every detail you need to know. He helped us out on several occasions with... Ver mais
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Leia as opiniões dos outros
I'm an electrician rather than a door entry installer but occasionally get asked by customes to replace odd bits on entry phone systems. I've used this company a few times always helpful and willin... Ver mais
A empresa respondeu
Hi I just wanted to personally thank hanry from (technical) for giving me the time and support, by guiding me step by step how to install the comlet intercome fob system. -Friendly team -Excel... Ver mais
A empresa respondeu
Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical quest... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Door Entry Direct is your leading destination for Door Entry solutions. With over 30 year's experience in the industry, we're here to help the trade select the best product for their needs, and set them up for a successful install. Working with all major manufacturers means we offer unbiased advice, and an unrivalled selection, with the largest stocked range available in the UK. We also manufacture our own range (SRS), giving us advanced product insight, and offer value-added services such as bespoke panels and panel engraving.
Informações de contacto
Unit 1, AMC Business Park, 12 Cumberland Avenue, NW10 7QL, London, Reino Unido
- 0208 621 6210
- marketing@doorentrydirect.com
- doorentrydirect.com
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Let down
Unfortunately they let me down on delivery, when ordering item was in stock and I had to wait 15 days so I still haven’t got the item yet?
1 de dezembro de 2025
Poor experienced
Received product, was happy.
Client changed mind, wanted a whole new system instead of fixing current.
Returned product with return form filled out.
Never heard back.
Money lost.
Wouldn’t shop here again.
31 de outubro de 2025
Resposta da Door Entry Direct
Hi there,
Thank you for bringing this to our attention, and I’m really sorry to hear about the trouble you’ve experienced with your return. This isn’t the experience we want for any of our customers.
To help us investigate what happened, could you please share your order number or any return/tracking details you have to returns@doorentrydirect.com? Once we have that information, we can look into the return right away and make sure it’s resolved properly.
Please rest assured that we’ll do everything we can to get this sorted for you and ensure you’re not left out of pocket. We appreciate your patience, and we’re here to help.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Service and pricing first class
Great communication throughout supply process, and a great price compared to others offering the same product; thoroughly recommend.
11 de novembro de 2025
Resposta da Door Entry Direct
Hi Bill,
Thank you for taking the time to share your feedback! It’s great to hear that you were happy with the communication throughout the process and pleased with the price of your order. We really appreciate your recommendation and are glad we could offer a smooth experience from start to finish.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Resposta da Door Entry Direct
Hi Gary,
Thank you for your great feedback! It’s wonderful to hear you were happy with the product, the price and the service. We really appreciate you taking the time to share your experience and hope to help you again soon.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
very helpful
Detailed help in selecting the right components and actively helping to keep costs under control. I shall be back to discuss other projects.
10 de novembro de 2025
Resposta da Door Entry Direct
Hi Faustina,
Thank you for your lovely feedback! We’re delighted to hear you were happy with our service and the speedy delivery. We really appreciate your support and hope to serve you again soon.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
very good service
21 de outubro de 2025
Resposta da Door Entry Direct
Hi John,
Thank you for your feedback! We’re really glad to hear you were happy with our service. We appreciate your support and look forward to helping you again soon.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Fermax Citymax door entry system.
I needed a replacement door entry system and Door Entry Direct had exactly the right product. Ordering was simple and delivery was very fast. The product was exactly as expected. Perfect service. Thank you.
13 de outubro de 2025
Resposta da Door Entry Direct
Hi David,
Thank you for your wonderful feedback! We’re delighted to hear that you found the exact Fermax Citymax system you needed and that the whole process — from ordering to delivery — went so smoothly. It’s great to know everything met your expectations perfectly. We really appreciate your kind words and support!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Item arrived in good condition time
Item arrived in good condition time. Well packaged and as described by seller.
10 de outubro de 2025
Resposta da Door Entry Direct
Hi Bert,
Thank you for your great feedback! We’re really pleased to hear your item arrived on time, well packaged, and exactly as described. We appreciate you taking the time to share your experience and hope to serve you again soon.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good customer care, competitive price and next day delivery
I called up Door entry customer care to understand the mapping and they provided a number to speak to SMEs about the device and it worked for me.
The price is competitive(even cheaper comparing on the google for the same product), Received next day delivery and intercom worked within 5 mins straightforward where I was struggling with Bell intercom earlier because there was no instruction with them. Good job(what else you want)
17 de outubro de 2025
Resposta da Door Entry Direct
Hi Atit,
Thank you for taking the time to share such a fantastic review! We’re really pleased to hear that our team could point you in the right direction and that your intercom was up and running so quickly. It’s great to know you were happy with both the price and next-day delivery — we really appreciate your kind words and support!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Resposta da Door Entry Direct
Hi Chris,
Thank you for your kind words and continued support! It’s always a pleasure to hear from our returning customers, and we’re really glad to know you’re consistently happy with our service.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
In time as always.
21 de outubro de 2025
Resposta da Door Entry Direct
Hi Ivaylo,
Thanks so much for your feedback! It’s great to hear that your order arrived right on time once again — we really appreciate your continued trust and support.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
First time ordering- 10/10
First time ordering from Door Entry Direct and I can honestly say it was a breeze from confirming the correct part with staff via images emailed by our engineers to the swift delivery and regular updates.
17 de outubro de 2025
Resposta da Door Entry Direct
Hi Richard,
Thank you for such a great first review! We’re delighted to hear that everything went smoothly — from confirming the part with our team to the quick delivery and updates along the way. It’s fantastic to know your first experience with us was such a positive one, and we really appreciate you taking the time to share it.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
From beeginning to the end
From beeginning to the end, commuication were very smooth and stressfree. After sales service also very good.
19 de setembro de 2025
Good
The shipping costs were very expensive. I found it to be £38 for a product costing £13. I took it because I had no choice.
2 de outubro de 2025
Resposta da Door Entry Direct
Hi Robert,
Thank you for your continued support and another great review! It’s always a pleasure to hear from returning customers, and we’re delighted you were happy once again with our fast delivery and service.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Resposta da Door Entry Direct
Hallo Van Steenkiste,
Bedankt voor uw positieve feedback! Fijn om te horen dat alles op tijd geleverd werd en het materiaal goed werkt. We waarderen uw vertrouwen en hopen u in de toekomst weer van dienst te mogen zijn.
Met vriendelijke groet,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Resposta da Door Entry Direct
Hi Robert,
Thank you for your review! We’re glad to hear your order arrived right on time and was exactly as described. We really appreciate your feedback and look forward to helping you again soon.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
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