Car arrived in a disappointing condition, door handle stuck out and wouldn't retract, barrel of wheels clearly hadn't been cleaned for some time, letters missing from rear badging. I have been provide... Ver mais
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Leia as opiniões dos outros
Support up to delivery was exceptional. delivery was on time as promised and driver was courteous and helpful. There was a minor detail on receipt of car with missing cover plate but support team res... Ver mais
A empresa respondeu
Yet another hassle-free vehicle changeover. Team arrived early, went about their business quickly and quietly, and made sure all boxes were ticked before departing.
A empresa respondeu
Very helpful teams in all departments - shout out to Mason who has been very helpful recently. Great all inclusive subscription service with no hassle!
A empresa respondeu
Informações sobre a empresa
- Serviço de leasing de carros
- Concessionário auto
- Serviço de motorista
- Serviço de arrendamento
- Concessionário de veículos motorizados
Escrito pela empresa
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Informações de contacto
44 Featherstone Street, EC1Y 8RN, London, Reino Unido
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4,7
Excelente
501 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic service, even better car!
Received my Jaguar F Pace on 15th November and I am incredibly pleased with the vehicle. The whole experience dealing with the Pivotal team from start to finish has been first class. Tilly looked after me, talked me through options and allocation, making it all so easy. I'm a very happy customer, I highly recommend Pivotal to anyone considering.
15 de novembro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Phil,
Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your Jaguar F-Pace and that Tilly provided you with such a positive experience. We truly appreciate your recommendation and are grateful for your kind words. If you need any assistance in the future, don't hesitate to reach out - we're here to help!
Thank you,
The Pivotal Team
Great service, super easy, gutted JLR have stopped EV's
I've been with pivotal for over 4 years, brilliant package, service has always been good, love the ease of it all. Had to leave them now (Nov 24) but not out of choice, gutted JLR stopped electric vehicles, currently salary sacrifice so had to move to an other EV brand, let me know when you get new EV's on the books !!!
19 de novembro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi M Walker,
Thank you for your kind words and for being a loyal Pivotal member for over 4 years! We're thrilled you enjoyed our service! We're very sorry to see you go and completely understand your situation. We hope to welcome you back in the future!
Thank you,
The Pivotal Team
First Class Service
Can not speak highly enough about Pivotal. They are an excellent company to deal with in every way. The service is exceptional and the whole process has been seamless. I would not hesitate to recommend or to use again for my next vehicle.
13 de novembro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Hayley,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Pivotal and found our service exceptional and seamless. Your recommendation means a lot to us, and we look forward to helping you with your next vehicle!
Thank you,
The Pivotal Team
Couldn't have asked for better customer servive!
Couldn't have asked for better customer service from Pivotal. Gutted the Jaguar electrics have been discontinued we'd have stayed with Pivotal for the foreseeable for the customer service alone. Incredibly easy and took all the hassle out of having a car. Highly recommend.
12 de novembro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Rick,
Thank you for the fantastic feedback! We’re so pleased our team made everything easy and hassle-free for you. We understand that you may need to move on for now, but if you ever decide to return, we’ll be ready to help you find the perfect vehicle again.
Your recommendation truly means a lot to us!
Thank you,
The Pivotal Team
Pivotal I want say big Thank you to…
Pivotal I want say big Thank you to Nisha. Mellisa. Dona. And Special thank you to Ashley she get me brand new Range Rover Always been helpful and nice with me. Thank you pivotal team Amazing customer services
11 de novembro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Riadh,
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with our team, especially with Nisha, Melissa, Donna, and Ashley. It’s fantastic to know Ashley helped you get your brand-new Range Rover and that the whole team provided amazing service. We look forward to assisting you again in the future! Enjoy the new car!
Thank you,
The Pivotal Team
Superb service
Waj, Tilly and Toby made the whole process really easy; informative from the start and a seamless process that followed.
31 de outubro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi there,
Thank you for your lovely feedback! We’re so glad to hear that Waj, Tilly, and Toby made the process smooth and informative from start to finish. We’ll be sure to pass along your kind words to them!
Thank you,
The Pivotal Team
Exceptional.
Exceptional service from great staff. What a pleasant change to deal with people that are so happy and helpful.
31 de outubro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear our team made such a positive impression. It means a lot to us that you found everyone so happy and helpful, and we look forward to assisting you again in the future!
Thank you,
The Pivotal Team
The customer service from Pivotal's…
The customer service from Pivotal's dedicated team is exceptional. This is my fifth vehicle and again Ashley surpassed herself in delivering exactly to my requirements - a massive thank you!
25 de outubro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Paul,
Thank you so much for your wonderful feedback! We're thrilled to hear that Ashley and our team could exceed your expectations once again. It’s a pleasure to assist you, and we look forward to supporting you with many more vehicles in the future. Thank you for choosing us!
Thank you,
The Pivotal Team
I have been a Pivotal customer for over…
I have been a Pivotal customer for over two years now and I cannot recommend them highly enough. They offer me a brand new car every 6 months and the service team are incredibly helpful. No hidden charges and just a really great experience. Makes driving a car in London a pleasure .
22 de outubro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Emma,
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us over the past two years. It's great to know our team has been helpful and that you're enjoying a seamless and transparent experience. We're glad we could make driving in London more enjoyable for you. Thanks for being a valued customer!
Thank you,
The Pivotal Team
A clear and efficient service
A clear and efficient service. Customer service team are quick to respond and help with any issues. I dealt with Thomas Priest who was very helpful and accommodating around our time to call.
Not the cheapest way to have a vehicle but the personal touch provided is why I use this service.
18 de outubro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Jamie,
Thank you for your kind review! We're thrilled to hear you found our service clear and efficient, and that Thomas was able to assist you in a helpful and accommodating way. We truly value the personal touch we provide, and it's great to know that's what keeps you coming back. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Amazing Service
Amazing, quick and refreshing service. Nisha Made the experience so easy and simple.
Called at 10am and delivery of car all confirmed by 3pm the same day.
Fantastic service all round
17 de outubro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Lee,
Thank you for your kind words! We're delighted to hear that Nisha made your experience smooth and effortless, with everything sorted so quickly. It’s great to know that our team could exceed your expectations with such efficient service. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Ashley from Pivotal has been absolutely…
Ashley from Pivotal has been absolutely fantastic and is by far the best account manager I've had in all the years I've been a Pivotal customer. Nothings a problem and when it comes to my car refresh, she contacted me ahead of my refresh and gt me the car I wanted!
Very happy, long term client that will continue to stay with Pivotal for many years to come!!
15 de outubro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Zac,
Thank you so much for your wonderful feedback! We're thrilled to hear that Ashley has made such a positive impact on your experience with Pivotal. It's great to know that she ensured you got the car you wanted and has been there to make everything run smoothly. We truly appreciate your loyalty and look forward to continuing to assist you for many years ahead!
Thank you,
The Pivotal Team
Simple process and great communication…
Simple process and great communication to get the vehicle I needed. Thomas noted my requirements and quickly sourced a solution.
7 de outubro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Robert,
Thank you for your feedback! We’re glad to hear that you found the process simple and appreciated the great communication. It’s wonderful to know that Thomas was able to quickly understand your requirements and provide a solution. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
I have been with Pivotal for a number…
I have been with Pivotal for a number of years now and the subscription is brilliant.
New cars every 6 months and each vehicle swap day is seamless.
Ashley is attentive, offers solutions and informative - I am sure I will be a customer for years to come
9 de outubro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Danny,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had a great experience with our subscription service and that you appreciate the seamless vehicle swap. It's fantastic to know that Ashley has been attentive and helpful throughout your journey with us. We look forward to assisting you for many more years to come!
Thank you,
The Pivotal Team
Pivotal works really well and delivers…
Pivotal works really well and delivers nearly new Range Rovers to customers. Customer care is strong, but needs to be as the underlying product can be unreliable, which is no fault of Pivotal. Greatly appreciate the regular contact when things are not working as they should.
7 de outubro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi there,
Thank you for your feedback! We’re delighted to hear you’ve enjoyed our service and the delivery of your Range Rover. It’s great to know that our regular communication and customer care have made a positive impact. Your satisfaction is our top priority, and we appreciate your support!
Thanks,
The Pivotal Team
Pivotal - the future of car leasing
Excellent service from Ashley and the Pivotal team as usual, the Pivotal subscription service is a fantastic way to try the different vehicles in the JLR range with no long term commitment.
30 de setembro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Nick,
Thank you so much for your kind words! We're thrilled to hear that Ashley and the Pivotal team provided excellent service once again. It's great to know you're enjoying the flexibility of our subscription service and the chance to experience different models without a long-term commitment.
We appreciate your continued support and look forward to assisting you again soon!
Thank you,
The Pivotal Team
The way you rent off pivotal is…
The way you rent off pivotal is amazing,can't believe the cost for the vehicles I get
Also all the staff, especially Ashley who dealt with all my cars is so helpful and explains everything clearly,great customer support and make whole process simple to understand ,top top people
26 de setembro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Raymond,
Thank you for your fantastic review! We're delighted to hear that you’re pleased with the value of our vehicles and the rental process. Ashley and the team truly appreciate your kind words, and we’re glad we could make everything clear and straightforward for you.
We look forward to continuing to provide you with great service!
Thank you,
The Pivotal Team
Highly recommend Pivotal ******
Highly recommend Pivotal. I would give more stars if I could. Professional and personalised service (and I truly mean personalised - a beautiful gift on the birth of our baby, prompt help with vehicle queries, ease of adding another driver, sourcing 7 seater for growing family etc). Amazing team that drops off and picks up vehicle from you each time. I’m a repeat customer for a reason. Thanks
25 de setembro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Emma,
Thank you so much for your glowing review! We're thrilled to hear that our personalised service has made such a positive impact, and we’re especially glad we could assist with your vehicle needs. It’s always a pleasure working with you, and we’re grateful for your continued trust in us.
We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Very happy customer.
I have been a Pivotal customer for 3 years and have a car for both myself and my partner. The service from Pivotal has always been excellent and I love the convenience of having sorted with one payment. I would highly recommend to anyone looking for a easy way to have a Ranger Rover.
25 de setembro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Tom,
Thank you for being a loyal Pivotal customer for the past three years! We're delighted to hear that you and your partner have enjoyed the convenience of our service and that it's been such a positive experience for you. We truly appreciate your recommendation and are glad we could make having a Range Rover so seamless!
Thank you,
The Pivotal Team
Im very happy with Pivotal
Im very happy with Pivotal. Very clear and straightforward. Nisha helped me out throughout the entire process! I got the car delivered after a week from the first moment I enquired. Luckily they had available the one I was looking for.
20 de setembro de 2024
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Jesus,
Thank you so much for your kind words! We're thrilled to hear that Nisha could assist you throughout the process and that we had the car you were looking for. We're glad everything went smoothly, and we hope you enjoy your new vehicle! If you need anything else, feel free to reach out.
Thank you,
The Pivotal Team
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