Doctor Memory Opiniões 

Do not in any way trust this company, please don't buy a PC from Doctor Memory as I did... you will regret it.

I purchased a game PC for my daughter from Doctor Memory in Jan 2024, which was bundled with Windows 10. In October 2025 all Microsoft support stops on Windows 10, so we tried to update the system to Windows 11. However, we were not able to do so.

I called in a PC specialist, who ran diagnostics on the system, the results were shocking:

The system was only 18 months old, but the CPU put into the PC was over 13 years old, produced back in 2012! The hard drive was also very old and the PC specialist was shocked as to who would sell a system with such old components.

In less than 20 month from purchase, the PC would be obsolete and we will be unable to use it, through risk of security issues.

I emailed Doctor Memory asking why this system had old components in it, rendering it unusable in less than 2 years. They did not reply.

I anticipate they will respond to this feedback with some excuse or lie... but I can assure you, that we paid the then market price for this system in 2024 and at not point did they indicate that the system could not be upgraded to Windows 11... needless to say, they also never mentioned that the internal components were originally designed to run Windows 8 back in 2013!!!

If you purchase anything from Doctor Memory, expect it to be old technology, branded as new, bundled with lies and deceit.

Don't waste your time never get back to you. Customer service poor.

We ordered a PC for my son through Amazon thinking it was direct from amazon, not realising it was from Dr Mem, but I can't praise their service enough. We had an issue setting up the PC and called their support line. A staff member patiently stayed on the phone with us for over an hour, guiding us step by step through the process. Despite their patience and our lack of experience, we couldn’t resolve the problem. However, they promptly arranged for the PC to be collected the next day. It was fixed and sent back a couple of days later.

Communication has been excellent throughout the entire process. I'll definitely be ordering my other son’s PC from them, as I truly can’t fault their service. Highly recommended!

Ordered 4 x sticks of 8gb ram via eBay. Once the Ram arrived and I installed it my PC performed no better so I checked the installed ram and found they had sent 4gb sticks.

Asked if they actually had 8gb ram, and re-ordered with the assurance it would be checked before dispatch. The 4x sticks of ram then received appeared to be 8gb each, but one was faulty.

Sent back the initial order and they claimed to only have received half of it so only refunded 50%.

Sent the wrong goods, Sent faulty goods, have lied about what was returned.

I will not be using them again, if bad luck arrives in threes at least I should be in the clear for a while now.

Fingers crossed they will actually replace the faulty stick from the second order and not mess that up too

Purchased gaming pc for my 11 year old. Fantastic support as I was not sure what I had really got until I had some conversations and they guided me to the right choice. Still honoured discount, had a few other questions about other equipment they guided me on. Very quick responses on email. Quick shipping and well packaged.
The PC is really good come all ready installed with windows 11 no issues so far but Im sure If we have they will be on hand to assist if needed. Will 100% recommend. Top service and support.

Ordered a keyboard and mouse for my young son on 30th September 23 and still yet to receive it. Royal Mail tracking doesn’t work at all so have no idea when to expect it. Have queried and been told I should expect it by Wednesday, if I do I will update my review accordingly. Frustrating to order something so basic and not have it 10 days later though.

Edit.. dr memory have asked for details to prove I am a customer that has bought a pc I have sent them it now 2 times they clearly don’t like bad reviews and I have a open case with consumer rights ombudsman uk

I bought a pc on 28th November 2022 with 1 year guaranteed warranty and it was not a cheap pc ,on 3rd may the pc started with error codes and would not turn on, it was sent off to be repaired came back after a week and half with all the same problems so within 2 days it went back and I asked for a replacement pc and that was approved and sent out to us within 2 days, the replacement pc had damaged ports and I could not get internet on it and had to buy a usb adapter for the Ethernet wire to to allow internet then it stoped working again, upon this dr memory arranged for the pc to be collected again 4 days after receiving the new one we then received a pc that was just like the one we ordered but with upgraded bits in as we was told some stuff were been changed, to then get a phone call today stating that are pc had not been sent out yet and we had received some one else’s pc I want a full refund as it’s been 4 weeks of none stop problems and they have made a very big mistake now but am told I’m not entitled to a refund…I don’t advise anyone to buy from this company I will never use this company again I’m considering going to trading standards as this is not right what is happening

Really happy with the PC,it came well protected and seems really well built. Fantastic service and it runs really smoothly. Would definitely recommend this company very highly.

Excellent pc, with super fast service 👌

PC was delivered without a power cable. My child was very disappointed as it was his birthday present and he was looking forward to playing with his friends.

Got myself a new PC as an upgrade to my old one. I picked all the bits I wanted and placed my order.
This was sent out the same day and delivered by 10am the next.
Everything was exactly how I asked and the service was excellent. I would highly reccomend this company.

Brilliant customer service, we ordered the wrong gaming computer returned with no issue

Prompt delivery and prompt communincation with support team, but above all a good price.

computer pc quickly supplied. Had a wee problem. Company quickly helped solve the problem.

Edit: I am being asked to provide more information, whatever that means, with the threat of this review being taken off. I am not going to do that. Trust Pilot clearly favour the seller over the buyer. This was my experience buying from Dr. Memory. I have the same review on Amazon UK.

I ordered a prebuilt PC via Amazon UK and after recieving the PC I discovered there were several used parts and others that I was told were something else for example I was expecting an m.2 SSD but got a SATA 3 SSD, I was expecting 3200mhz RAM but got 2666mhz RAM, I was expecting a 550 watt bronze rated PSU but got a 500 watt unrated PSU. This was sent to me in an email after asking for more information, yet it was still wrong. I have since returned the PC ( 6th February 2023 ) and have now been told ( 13th February 2023 ) that they don't have it and nobody knows where it is. This is £646 I paid that I am not getting back as it stands. Based on this experience I would avoid purchasing from this seller. ( Additionally I am looking to CAB for advising how to proceed, I can highly recommend AWD-IT or Overclockers as a quality and reliable alternative for anything related to PC )

Fantastic pc for the money. Everything works perfectly. Was delivered very quickly as well.

Completely clean, bloatware free install of windows as well, although i've put the SSD from my old pc in, with a windows 10 pro install on it.

Extremely pleased with it.

Bought a gaming pc which was discounted and supplied with a free keyboard and mouse. Very well packaged and delivered within a couple of days. Very happy with my purchase.

Easily found the most suitable PC. Ordered, confirmed and delivered. Great product with very responsive customer service. Nice touch with the keyboard and mouse. Highly recommended.

Less than 24hr to deliver.no problems at all