Duraweather Poly Opiniões 

124
•
TrustScore: 1.5 em 5

1,5

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Classificada 1 em 5 estrelas

I have never seen more 1 stars than 5 stars and now I’m one of them. Already missed my 2 month window for delivery which is absolutely insane considering the cost of the chairs and they take your mone... Ver mais

Classificada 1 em 5 estrelas

They're selling a chair as grey when it's really light blue and their refund policy is horrible. You lose more than half of your money if you try to return it. They also have a strict policy of return... Ver mais

Classificada 1 em 5 estrelas

Do not buy from this company. They overpromise and underdeliver. My chairs were due in September now I am being told “maybe December”. Their options for the “inconvenience” is to buy a more expensi... Ver mais

Classificada 1 em 5 estrelas

Ordered an Adirondack on August 31 and website said delivery Sept. 25-Oct 2. No delivery, and when I called and talked with Rachelle, she informed me that delivery was now December 28-January 16! WTF?... Ver mais


Informações de contacto

1,5

Muito mau

TrustScore: 1.5 em 5

124 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 36% das suas opiniões negativas

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1,5

Todas as opiniões

(124)

43 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Great price and product; assembly challenging.

We like the product (2 bar height chairls with a triangular table built in the middle)and it’s perfect for our needs. However it was a pain for my husband to put together. Screw didn’t match as it said but there were extras of the ones that fit. Some holes didn’t align with other pieces at times so he had to make new ones. Luckily he’s quite handy and was able to get it done. The white parts were kinda dirty but east to clean. Overall we like them a lot for the price!

14 de outubro de 2023
Opinião espontânea
logótipo da Duraweather Poly

Resposta da Duraweather Poly

We are grateful that you took the time to leave us a review. Your feedback helps us to improve our services. I will forward your inquiry to managements to better improve our services going forward. Thank you.

Classificada 5 em 5 estrelas

LOVE our Adirondack chairs!

We received our Adirondack chairs, took very little time to put together. These are great for our campfire ! They will last for years . We loved so much, we just ordered a set of deck chairs with a table.

9 de outubro de 2023
Opinião espontânea
logótipo da Duraweather Poly

Resposta da Duraweather Poly

Thank you so much for your feedback!

Classificada 5 em 5 estrelas

Perfect for car shows

My son bought be a folding Adirondack chair for my birthday, i bring it to all my jeep meets. Everyone who sits in it loves it 10/10 would recommend to anyone looking for a portable/comfortable chair

25 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I strongly recommend this product

This is an awesome product, very durable, comfortable, easy to clean and they look great. Assembly is straightforward and comes with easy to follow instructions. I am extremely satisfied and would definitely recommend this product.

29 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

We ordered the White/Teak set

We ordered the White/Teak set. Shipping was very quick. Assembly wasn’t too bad, but I do think labeling on the legs could be better. Had to reassemble a couple of times. But they look great and we look forward to using them for years!

21 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

The chairs are great

The chairs are great. They didn’t take much time to arrive (first order of 6 chairs took 1 week or so and second order of 2 chairs took several days only). Putting them together took a little while but wasn’t so bad. We got the Set of 8 - DuraWeather Poly® King Size Folding Adirondack Chairs Aruba blue.

19 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Very negative experience

I posted a negative review on their site that does not show up on the site. I think the posted reviews should be taken with a grain of salt. I received a bunch of parts that do not fit. The illustrations of the parts do not look like the parts that came. The assembly instructions were minimal and hard to read. I called their number for help during their regular hours and it was not in service. Their web site looks to be all about selling product with no customer support. So far I have been unable to contact anybody at DuraWeather to help with this problem.

17 de setembro de 2023
Opinião espontânea
logótipo da Duraweather Poly

Resposta da Duraweather Poly

Hi Mary, our 252-512-4191 number is in service and works. There are 2 options to click, option 1 would be for sales and option 2 would be for customer support. Option 2 directs our customers to email orderinquiries@duraweather.com for the fastest response. Due to the labor shortage our customer support is handled through emailing orderinquiries@duraweather.com. Our customer service reps respond to inquiries the same day and is the fastest way to get any issues resolved. If our customer service team is unable to assist via email, they will schedule an appointment to have a call with our warehouse supervisor to better assist our customers. Please email orderinquiries@duraweather.com with the order number, the name of the customer who purchased the item, and any concerns you need assistance with, and we would be more than happy to assist in any way possible. In regards to your reviews Mary, our website reflects your reviews not once but twice.. We look forward to hearing from you via orderinquiries@duraweather.com to assist you. Thank you.

Classificada 5 em 5 estrelas

Superior Quality

We are so pleased with the quality and look of my counter set for my tiki hut. We could not believe how heavy the set was, we didn’t want something light that would blow away with a light Florida storm. We searched a long time, compared prices and quality and are so happy with the quality and look of our set.

Thank you!
Lisa and Ray from Cape Coral, Fl

12 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Quick response

I was missing a part and their Customer Service was great. I received a quick response and had the parts needed in a few days. Excellent product, excellent service.

9 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Love the rockers

Love the rockers. They will last a lifetime and I love how the have some weight to them. Well made and comfortable.

24 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing products from look to quality

We have six Adirondack chairs from Duraweather, they are hands down amazing. The chairs are high-en, well build and the two colors option are amazing. We are looking forward to purchasing a Tall ( 50”) Dinner table.
I highly recommend this company. From product quality, easy assembly to delivery, everything is class A.

12 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Good value

Nice chair. Durable and nice-looking. Well-packaged and easy to assemble. I had been buying cheap plastic Adirondack chairs, but they have always broken within a year. The Duraweather chairs are certainly more expensive but you get what you pay for and these chairs should last a lifetime, making them a good value. I bought four of them.

6 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful, exceptional quality furniture!

We bought 6 chairs for our back yard - 2 king size adirondacks and 4 swivel glider adirondacks. They did not disappoint. All 6 are absolutely gorgeous, solid and worth every pennny! We will absolutely not have to worry about these blowing away in the Las Vegas wind or crumbling in the hot sun. They are beautiful, comfortable and easy to clean. The gliders are just as well made as the stationary charis with excellent, smooth movement. We've absolutely no regrets buying these beauties! I will be recommending them to all my family and friends.

15 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Exceeded My Expectations

The Adirondack chairs I ordered are super high quality and easy to assemble. On top of the high quality, I ordered 6 chairs at 230p and received them the very next day! Almost like magic. Highly recommend!

17 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Sturdy, nice looking

Since we have small kids everything needs to be sturdy, heavy and for us good looking. We saw this sets by the local college couple of years ago, they look same today too. Of course we got same chairs + dining set for ourselves!
Delivery took a bit of time, and the wrong part that was mistakenly sent to us was replaced with the right one very fast.
Very happy with the purchase!

1 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A lovely collection of Duraweather

I wanted to share my incredible experience with Duraweather. Their top-notch products, exceptional furniture, and outstanding customer service truly set them apart in the industry. Duraweather's furniture is worth every penny, offering quality and longevity for your investment. Their customer support team is incredibly helpful and friendly, assisting me in every step of the process and making my experience even more memorable. The website is incredibly informative, providing all the necessary details for each product to ensure you make the best decision possible. I wholeheartedly recommend Duraweather to my family and friends.

2 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Couldn't be a better experience!

Got four gliders for our patio. Received when promised. Absolutely beautiful. They are comfortable, perfect combo with our fire pit. They have survived two wicked storms without a scratch. Highly recommend!

1 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased Duraweather folding…

Purchased Duraweather folding Adirondack chairs for my outdoor patio and the quality is out of this world! Very impressed! Assembly was super easy. I would highly recommend DuraWeather and I will be purchasing more items for my Airbnb in the fall.

14 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I would give this company a 0 if I…

I would give this company a 0 if I could.

I ordered a 7 piece table and chairs set for $4400 from the Duraweather website. I received a Wild Ridge product. I immediately emailed Duraweather to get a refund since I wanted a duraweather product. I was told by Hainz that the site didn’t say it was a Duraweather product. Does it really need to say that when you order off the Duraweather website? I thought about keeping it until I opened the package and read the tools needed to assemble the product includes a cordless drill, tape measure, and mallet. I basically need to do everything that should be done at the factory to put it together. I again told Hainz that I wasn’t going to do this. He told me that the product should have been drilled at the factory and to send him back the piece that hadn’t been drilled and he would send me a replacement. The whole set is like that! Duraweather doesn’t even know the products it’s sending out. I sent Hainz a pic of the instructions to show him it all needed to be assembled. He told me I would have a 30% ($1320) restocking fee plus I will need to ship it back on my dime. There are two pallets worth of plastic here that would cost hundreds of dollars to return. Not to mention getting a truck and loading it. I’ve emailed Hainz back and forth for 8 days with no results. I called the customer service and for two days no one picks up the call for returns. So I call the purchase number and someone picks up right away. I told her I want to speak to a manager and she claims they don’t have phone numbers and won’t even give me a name. Don’t do business with this company!!

UPDATE: DuraWeather says that the instructions say you need these tools, and that is correct because I’m the one that sent them the instructions pic because they didn’t even know it. HOWEVER, you don’t get the instructions until after the delivery when you open the box. All of their policies are centered around not allowing you to return the product. Who is going to pay $200 for shipping and $1320 restocking fee to return a product that did not say you have to measure, drill, and mallet on the website. I would never have purchased this product if it said I had to do that. The only thing we can do to greedy companies like this is to not buy their products. Don’t buy their products!!

UPDATE 2: Because I have no other choice but to pay someone to measure and drill these holes to make sure it’s put together correctly, I accepted, via email to Hainz, DuraWeather’s offer of a free drill, rubber mallet, and tape measure to do the job. However, it’s been a week and I haven’t heard from anyone and haven’t received the materials. There’s absolutely no way to talk to these people except through email and they never respond.

11 de junho de 2023
Opinião espontânea
logótipo da Duraweather Poly

Resposta da Duraweather Poly

We encourage any new customers to see our ratings and reviews of our products with verified purchases. Link here: https://loox.io/s/4kgesp4UJj

Thank you for taking the time to provide us with your rating and feedback, John. I would like to address your concerns regarding your feedback. The dining set you purchased explicitly states the manufacturer on the website under the product description. The title of the dining set you purchased did not contain DuraWeather, nor did the product description contain Duraweather (please refer to the screenshot that was emailed to you). The instructions states, "required tools". The instructions did not say the required tools were included with the hardware, these items are things typically everyone has in their home, such as a drill gun and/or a measuring tape. As a gesture of you being a valued customer, we have informed you, as an appreciation of you being a valued customer, we can separately purchase the drill, tape measure, and a mallet and have it shipped to you for you to complete assembly. You declined that offer and insisted on a refund, we informed you, we would happily issue a refund once we receive the furniture back to the warehouse. Surely you understand we couldn't issue a refund because you still have the furniture. Our dedicated customer service support team answers inquiries within 24 hours or less and they have responded to all your inquiries within an hour of receiving your emails to address your concerns. Our customer service line instructs our customers to email our customer support team to receive the fastest assistance/response. Our sales department and customer service department are different departments, and their job duties are also different. Unfortunately, you were calling the sales department and our customer service line has instructed you to email our support team for assistance. We have gone above and beyond our normal scope of operations to ensure that you as well as all our customers are more than taken care of. In addition, we very much appreciate our employees and do not take kindly or condone verbal abuse or treats from you by calling our sales department and threatening our sales employees. We would like to add a special thanks to our customers who have purchased and are satisfied with our quality products.

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