Duraweather Poly Opiniões 

124
•
TrustScore: 1.5 em 5

1,5

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Classificada 1 em 5 estrelas

I have never seen more 1 stars than 5 stars and now I’m one of them. Already missed my 2 month window for delivery which is absolutely insane considering the cost of the chairs and they take your mone... Ver mais

Classificada 1 em 5 estrelas

They're selling a chair as grey when it's really light blue and their refund policy is horrible. You lose more than half of your money if you try to return it. They also have a strict policy of return... Ver mais

Classificada 1 em 5 estrelas

Do not buy from this company. They overpromise and underdeliver. My chairs were due in September now I am being told “maybe December”. Their options for the “inconvenience” is to buy a more expensi... Ver mais

Classificada 1 em 5 estrelas

Ordered an Adirondack on August 31 and website said delivery Sept. 25-Oct 2. No delivery, and when I called and talked with Rachelle, she informed me that delivery was now December 28-January 16! WTF?... Ver mais


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1,5

Muito mau

TrustScore: 1.5 em 5

124 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 36% das suas opiniões negativas

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1,5

Todas as opiniões

(124)

43 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great Product!

What a great product and great company! Strong and durable product. As a resident of the NC Outer Banks, I have seen many, many Adirondack chairs, but none of them compare to the look and quality of this product. The variation of products and colors is very impressive and customer service is very responsive.

9 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Repeat Customer

I’ve placed 4 orders with Duraweather in the last month. I continue to purchase from them because of the quality of the product and customer service. I’ve made gift purchases for my two adult children. The quality of their products ensures that they will appreciate their furniture items long after I’m gone. I had missing parts on one order but they were quick to remedy replacements. I also had a delivery address error (my mistake) and they assisted with correcting the problem before delivery. They provided timely shipping on all of my orders. Highly recommended.

9 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

King Size Folding Adirondack Chairs

I purchased 2 king size folding Adirondack chairs and was very impressed with the quality and thickness of the polywood. I had several interactions with customer service pre and post sale and in both instances they were very helpful. The folding functionality was a great feature should I need to stow them inside but I have no worries leaving them outside year round due to their weight and durability.

Build time took about 15-20 minutes per chair and the instructions were clear with all tools necessary provided.

29 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great Company!

Great customer service and amazing products. I ordered a few different items and all of them have been great quality.

26 de maio de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

MELTEDED ROCKER NOT COVERED UNDER WARRANTY!

Bought 4 rockers for near $400 each. In 15 months the ROCKER part melted FLAT on all 4 of them. They are under a pole barn and not even in the sun. They told
Me to “melt them back” because it’s not covered under warranty. Duraweather outdoor furniture. NOT COVERED. WOULD ADVISE AGAINST OVERPAYING FOR THIS GARBAGE PRODUCT.

5 de abril de 2023
Opinião espontânea
logótipo da Duraweather Poly

Resposta da Duraweather Poly

Hi Brain, thank you for your feedback. We are disheartened to learn about your less than perfect experience with us and in case you wish to reach out to us directly please email us at orderinquiries@duraweather.com, and we will look into your feedback closely. Take care.

Classificada 5 em 5 estrelas

We love our new Duraweather chairs and…

We love our new Duraweather chairs and table! There are so many colors to choose from which helped us given the color of our house. Shipping was fast and assembly quick and easy. Customer service is friendly and easy to talk to. Would definitely recommend!

27 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

The best outdoor furniture, ever!

I'm not sure how I found this website but super happy I did, I must admit I was apprehensive about ordering on-line not knowing the company, after reading other reviews i decided to buy, I found customer service to be super helpful and polite,
I was able to put the set together without help from hubby!! Absolutely the best outdoor furniture set we have ever owned!

30 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Dora weather Adirondack chairs set up for.

The chairs were exactly what we were looking for and exceeded our expectations. We were missing one small screw and the response was prompt and the part was on its way. Great service! We are looking at one of their gliders in the future and definitely will use door weather.

28 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I’m very pleased with my purchase

I’m very pleased with my purchase. They went together easily, and were much cheaper then other ones I looked at. The quality is very well done. If I had to say something negative, the packaging was poor. The company needs to evaluate a better shipping and packaging.

21 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent!

There’s so much to say about the chairs! Easy to put together, amazing quality / materials and they look amazing! Worth every penny!!

10 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful customer support!

I ordered and received a beautiful 5 piece Lakeside Adirondack Counters Height Set for our boat dock deck.
The table edge received a slight ding during shipping and I notified Duraweather just as a heads up and was wonderfully surprised that they offered and did replace the damaged section. Great customer support.

5 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Needed a durable option

Duraweather products are obviously made of quality materials. My outdoor furniture really takes a beating from relentless sun and all kinds of weather. Birds and ducks are constantly testing the surfaces of my furniture. Cleanup is easy. I don’t have to deal with rotting wood or painting anymore. I just haven’t seen a better or more affordable option yet. For me, I’m done shopping for answers. I get compliments every time someone sees them

10 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely great quality

Absolutely great quality! Customer service was great! Our chairs and dining sets were easy to put together. What a wonderful addition to our new backyard. I would recommend DuraWeather Poly to anyone looking for quality outdoor furniture.

2 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

BUYER BE VERY VERY VERY AWARE

DUraweather Poly or Patio Surplus LLC is by far the worst company that I have ever had the displeasure to deal with. We received our set of chairs which was incomplete, and after almost three months, they informed us that they would not be sending the missing items. There is nobody that is available to talk to on the phone and they sometimes take several weeks to respond to email inquiries. We are spending an inordinate amount of time attempting to get our money refunded as this review is being written.
UPDATE
I sure do wish that the one star could be removed from this review.
This company has refused to ship out our missing items. After disputing these charges on our PayPal account, and spending the time necessary to jump through the necessary hoops, the case was resolved in our favor. Duraweather Poly is attempting to send me to collections since they were charged back for the undelivered items. The items that did arrive to us are not of good quality or as they described on their site. I wanted to return the partial set and Duraweather was going to charge me for return shipping.
What was intended to be a birthday gift for my wife was turned into a living nightmare by this unethical company. I only wished that I would have seen some of the other reviews before making this purchase. Steer clear of this horrible company.

1 de julho de 2022
Opinião espontânea
logótipo da Duraweather Poly

Resposta da Duraweather Poly

Hi Timothy,
We're sorry you had a bad experience. Our records reflect on July 19, 2022, you informed us and sent us a picture of the chairs you received damaged by UPS. On July 19, 2022 our customer service team member initiated a phone call to discuss your concerns. After the call, we have shipped out replacement parts to fix any issues that occurred due to shipping damages. On July 25, 2022 you informed us you did not receive all 6 chairs you purchased for a separate order. We tracked the packages and contacted our Account Manager with UPS and they informed us all 6 chairs were delivered to your shipping address you provided when you made the purchase. We have also provided and sent you proof of delivery for each of the 6 chairs that you purchased and were delivered to you via UPS. We have also informed you, we would happily refund you for the chairs, but the chairs need to be returned back to our facility to receive a refund. Our records reflect that all 6 chairs you purchased were made and shipped/delivered to you and we have not received them back to issue you a credit.

Classificada 1 em 5 estrelas

WARNING!

WARNING!! Stay Away.

I wished I would have seen this rating. This is a horrible company. Left a phone message and contacted them by email. I continued to contact them in every email I could to cancel an order same day I placed it and no answer. They basically sent me a Dear Valued customer letter on Saturday. “. If you are receiving this message, you're all set! We typically reply to emails and voicemails within 24-96 business hours (our customer service support center is closed on Saturday and Sunday), however, we have been receiving an influx of inquiries at this time. If you receive this message, we will get back to you as soon as we can.
Please note that sending additional emails does not prioritize your inquiry. Sending multiple messages to the team can actually make our response time slower, as it clogs up our inbox. We thank you for your patience.
Thank you for being a part of the DuraWeather Family! I will be contacting better business bureau.
Cancelling an order so it does not ship should have been a priority on Friday. I live in Florida and they are 3 hours behind me.

Not surprised when I received today on Sunday a notification that the order has shipped.

Calling Fed EX and the better business bureau.

9 de setembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

HORRIBLE BUSINESS! STAY AWAY!!!

I only did 1 star because it would not let me do zero! Ordered over $3,100 worth of furniture 16 weeks ago. two chairs and a table were sent in about a week, and were the WRONG ITEMS. They did correct it, but we were required to send a ton of photos and take the heavy pieces to UPS as they wouldn't pay for pickup. The remainder of our furniture was supposed to arrive "in 6-10 weeks OR LESS." In fact, it still says that on their website, which is an absolute lie. As I said, 15 weeks and nothing. Every month they tell us we will absolutely have it by the end of the next month. I now believe this is a scam and we will never get our furniture. Just demanded a refund. We will see if they process it or if I have to do a chargeback through American Express.

My recommendation is to stay FAR AWAY from Duraweather. At best they are a very poorly run business. At worst, it is possible fraud plain and simple - I say this because the delivery dates on the website today are still providing fraudulent delivery dates that they know are inaccurate.

1 de setembro de 2022
logótipo da Duraweather Poly

Resposta da Duraweather Poly

Hi John,
We're sorry you had a bad experience. Although we strive for all of our employees to not make mistakes, human error can occur. On 05/23/2022, you sent us an inquiry and a picture of the wrong items you received, and we have corrected that issue by shipping out the correct color chairs and end table. On 08/02/2022, we provided the status of the dining set you ordered and asked if you wanted to either wait or cancel the order. On Friday, 09/02/2022 at 6:32PM, you confirmed to cancel the dining set. On Monday, 09/05/2022 (our office is closed during the weekends), your dining set was cancelled, and you were refunded. Our lead times are estimated on our website during our busy times due to increased demand. This is all explained on our home page (under Shipping & Handling). We are a legitimate business and not as scam. You have placed several orders with us prior to the dining set. On 04/24/2022, you purchased a hammock, hammock stand, and umbrella. On 04/26/2022, your order was completed and picked up by FedEx. On 04/29/2022, the items you purchased were delivered to your residence. On 05/14/2022 you ordered 2 folding Adirondack chairs and 1 end table. on 05/17/2022, 2 chairs and 1 end table were picked up by FedEx and were delivered to your residence on 05/20/2022.

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