Edge of Ember  Opiniões 209

TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A colleague/friend in work 60th birthday was coming up and I was "fishing" for ideas. She mentioned that she loved 3 stone necklaces and mentioned Edge of Ember. I looked on your site and seen the tr... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Update: “gold” color stained to orange/brown tint. I had the same discolouration on Studex earrings I bought for £4, not something I expect when paying £240 Really liked this solid gold Constel... Ver mais

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4,4

Excelente

TrustScore: 4.5 em 5

209 opiniões

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Classificada 2 em 5 estrelas

Bought a £105 evil eye necklace in…

Bought a £105 evil eye necklace in gold. Within 5 months the gold is coming off and ruined the necklace.
I bought this via selfridges but would never buy from this brand again. Nice designs but cheaply made. Such a waste of money.

15 de agosto de 2023
Opinião espontânea
logótipo da Edge of Ember

Resposta da Edge of Ember

Hi Jess,

Sorry to hear about your necklace! Would you be able to email us at hello@edgeofember.com? We will assist you with a replacement necklace ASAP. This will be covered under our warranty.

Best, EOE team

Classificada 1 em 5 estrelas

The claims of sustainability are doubtful

The claim about recycled metal is spurious as the largest part of any metals used by jewellers is recycled and as for the sustainability of lab grown diamonds grown in Chinese factories fuelled by enormous amounts of electricity from coal fired power generators, this in not environmentally friendly and is questionable.there is no evidence that the Lab Grown used by this company were sourced with sustainably in mind.

4 de agosto de 2023
logótipo da Edge of Ember

Resposta da Edge of Ember

Hi James, we would love to provide more information about our business practices and suppliers, which will address the issues you have raised. Please email us at hello@edgeofember.com, as we cannot find any email/chat communications or customer orders with your name. We also have more detailed info at this link https://edgeofember.com/pages/sustainability

Looking forward to hearing from you,
the EOE team

Classificada 5 em 5 estrelas

10/10 customer service

I contacted regarding a broken clasp on a chain that was gifted to me and the team offered me a discount on the chain and replaced it instantly. The new chain has since my original chain gone to little upgrades such as a better clasp and a stopper to avoid the pendants from sliding which made it more user friendly. The customer service is 10/10 and am looking forward to purchase more from this brand.

18 de junho de 2023
Classificada 5 em 5 estrelas

Great service

Great service, beautiful jewelry, delivery was ok as my parcel was left on my neighbours door step even though my porch was open and number of my house is on the wall so not hard to find, disappointed with the delivery company..

19 de junho de 2023
Classificada 5 em 5 estrelas

Beautiful jewellery with the option of…

Beautiful jewellery with the option of solid gold useful for those who can’t wear plated. Lovely packaging better than some companies who send in plastic bag and tissue. Fine if for personal use but I tend to buy as gifts. Will definitely purchase again.

14 de junho de 2023
Classificada 5 em 5 estrelas

Beautiful earrings

My order arrived quickly. The earrings are beautiful and good quality. I have a few pieces from this company now. This was a positive experience all round, and I would continue to buy from this company.

14 de junho de 2023
Classificada 5 em 5 estrelas

EoE is Perfect for gift finding

There was a lot to choose from as a birthday gift for an olde family member who cares about ethical trading. The cost was reasonable and the delivery was efficient and I was kept informed throughout the process. The gift was well received

7 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely addition to my necklace

I bought an initial pendant to add to a birthday gift I was given and it's beautiful! Amazing quality and really quick delivery all with reasonable pricing. Not too cheap to be low quality but not too overpriced like some of the other brands

31 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, helped with my quiry quick and efficiently. Express dilvery, items came with gift box and gift bag. Overall pleasant experience. I definitely recommend.

14 de junho de 2023
Opinião espontânea

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