Astley Clarke Opiniões 1138

My favourite necklace ‘star locket’ clasp keeping the locket closed had broken. I thought it was a long shot messaging the brands customer service team as often jewellery brands say they aren’t responsible for the item once it’s sent but I was so wrong! Zoe was absolutely incredible, the customer service was amazing. I had recently dealt with a loss after sending the original message and receiving the postage information and they were so patient with me sending the parcel and keeping me updated once it was received! Absolutely amazing service I couldn’t praise them anymore!

I had my daughter’s locket replated. The customer service was amazing. Quick to respond every step of the way and it now looks brand new!

The customer service was brilliant and smooth, Zoe communicated throughout my return and replace order.

I've ordered both a Necklace and Earrings from Astley Clarke and they're beautiful, I would certainly order more items in the future. Not only that delivery was as stated and arrived on time.
One of the items I wanted was temporarily out of stock at the time and Zoe very kindly let me know as soon as they became available again. Her customer service was excellent, very friendly and helpful.

Zoe from customer services was fantastic. She kept me updated on my order throughout the process and consistently followed up to check that everything was going smoothly.

10/10 service!

I bought this gift for my wife, and she absolutely loved it,
It did have a problem with it but it was resolved quickly and stress free and new one sent out

Stunning necklace, arrived quickly, beautifully packaged. Will definitely buy again.

Prompt response, efficient and very helpful. Bracelet returned quickly repaired.

Whilst I found Asterley Clark to be responsive in their customer service I was highly disappointed with the outcome. I bought four lockets for myself and family after suffering a bereavement and 3 years later, the chain snapped out of the blue on one of them. I am aware that other very similar jewellery brands offer a five year warranty so I asked AC to repair my chain under warranty which they said theirs was only 2 years and they offered to repair but the cost was half of what I paid for the entire locket. I was disappointed that AC didn’t have a better aftercare option and walked away feeling like I would go to their competitor next time as I know they would resolve the issue for me. It’s a shame as having bought four pieces in one go and recommending to others who then bought I felt disappointed by the after care.

Lovely necklace, but fastening still impossible for less dexterous people, could there be a simpler alternative even at a higher cost?

Thank you Zoe you were very helpful as I didn’t know if I had made the right decision for my daughter’s 50th birthday but she loved the locket and I didn’t need to return it.

I wanted to order a replacement photo for my bracelet locket. I had to contact CS and they emailed me back right away with the instructions. I ordered my photo and had it within a few days. Great customer service as always. Thank you Astley Clarke!

Great customer service! Polite, friendly, efficient, speed delivery and great product

I bought a locket for my best friend but for some reason my first time purchase discount code wasn’t working. Zoe helped me with my issue and was very accommodating.

I had an unusual experience when ordering a Mothers Day gift for my wife - whereby the order was placed as the money came out of my account - but online it said there was an issue.

So I got in contact with the personal shopper for confirmation of the order and informed me that the customisations made were also present. Zoe was very timely in terms of her responses and our interactions were pleasant!

Zoe brought piece of mind and reassurance - she also sent over the tracking information for my parcel.

Can't thank her enough for everything she did!

Such quick and efficient service for a repair. Great customer service, great communication. Would hugely recommend.

Beautiful locket with heartfelt image.

I had a query and contacted Customer Services and “spoke” to Zoe. She was extremely good, responded quickly and advised me clearly and concisely. I was very impressed with the service.

I had a link fall off my bracelet and Zoe helped getting it fixed and shipped back. Thank you!

Zoe-personal shopper- resolved in less than a day an expedite delivery.

It saved my mother’s bday gift , to make it 8 miles to her hands.

Thanks!