Edge of Ember  Opiniões 209

TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A colleague/friend in work 60th birthday was coming up and I was "fishing" for ideas. She mentioned that she loved 3 stone necklaces and mentioned Edge of Ember. I looked on your site and seen the tr... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Update: “gold” color stained to orange/brown tint. I had the same discolouration on Studex earrings I bought for £4, not something I expect when paying £240 Really liked this solid gold Constel... Ver mais

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4,4

Excelente

TrustScore: 4.5 em 5

209 opiniões

5 estrelas
4 estrelas
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1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Victoria Gili Pearl Bracelet

Bought the Victoria Gili Pearl bracelet as a gift for a friend. The delivery was extremely fast, gift packaging was lovely and the bracelet itself, absolute perfection!

8 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

‘P’ for ‘Perfect’

Bought a ‘P’ necklace for my partner as our daughter (Pippa) was born last month. Absolutely loves it - understated and classy. Would 100% recommend this business - excellent shipping and packaging also.

6 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Really beautiful items

Really beautiful items. I bought a ring and an earring and both are gorgeous. I’m yet to see how the plating lasts on the ring but so far so good. Really happy

10 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Stunning and unique necklace - looks lush!

The necklace is beautiful, I've gotten nonstop compliments on it and wear it every day. The length is perfect for me and love how the pearl stands out. I also appreciated that they personally emailed me when it came back in stock as I'd been waiting for the "S" charm.

16 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Zodiac Pendant

There is a great choice of beautiful jewellery! I ordered a zodiac pendant, with my son’s birth sign, & a birthstone pendant representing my daughter, to compliment it. I wear them together and they look stunning!

16 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Top Quality

Very pleasant experience, my order dispatched quickly and kept me updated and when the necklace arrived I was very happy with the presentation and the quality. Would highly recommend.

3 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great buying experience

Very happy with the quality of the product and also the elegant packaging as it was a gift. Excellent customer service which put me at ease ordering jewellery online and from overseas! My order arrived within a week from UK to Australia.

20 de maio de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

i purchased a gold plated neclace from…

i purchased a gold plated neclace from there with an initial and birth stone. It did not last as it was not soldered together properly. it could not be fixed as you can’t heat it up again as the gold plating would melt away. I sent an email asking what they could do - no response. I followed up - no response. Really disappointed with them and the quality of their jewellery!

5 de junho de 2023
Opinião espontânea
logótipo da Edge of Ember

Resposta da Edge of Ember

Hi Larissa,

Sorry to hear about your necklace! We've checked our inbox and spam folder, however cannot find an email from you. Would you be able to email us at hello@edgeofember.com? We will assist you with a replacement necklace ASAP. This will be covered under our warranty.

Best, EOE team

Classificada 2 em 5 estrelas

Interesting encounter from the brand

I really like the jewellery, I haven't had it long enough to comment on quality but the designs are beautiful. I'm reviewing the service provided at a recent sample sale. My mum and I visited the sale and I ended up purchasing £300+ worth of jewellery. During our time there my mum was urging me to hurry up so we could leave. She didn't tell me until we left that one of the staff there was literally following our every move and staring at us like we were going to steal something. She felt really uncomfortable and out of place. She was a south-east Asian lady and I think she may be the owner of the brand, based on a photo I found on their website. We're honest people and we paid for everything we took, it's just a bit disheartened to get profiled like that, especially in such a small room with multiple staff members. That being said the lady at the till was lovely and a pleasure to be served by.

24 de maio de 2023
Opinião espontânea
logótipo da Edge of Ember

Resposta da Edge of Ember

Hi Kavita,

Sorry to hear about this, it was definitely not our intention to make our customers feel this way! It was our first physical sample sale, and our team wanted to be around to make sure that everyone had their inquiries taken care of promptly. Our sincere apologies if this might have come across another way. Hope you and your mum enjoy the pieces you picked up at the sample sale!

Best, EOE team

Classificada 5 em 5 estrelas

US order

I had previously ordered a necklace for my daughter whist in the UK and loved the quality so decided to treat myself to one as well. This time I ordered from the US. The communication tracking my order was excellent and the necklace arrived earlier than expected. I love my monogram necklace and wear it all the time. I’ll definitely use EoE again.

18 de maio de 2023
Opinião espontânea

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