Electricpoint Opiniões 

Resposta da Electricpoint

18/02/2026

Thank you, Graeme. We're really pleased to hear you were happy with the service from order through to delivery. Nick will be delighted to hear your feedback, we appreciate the recommendation and look forward to helping you again!

Resposta da Electricpoint

23/02/2026

Thank you, Mark. We really appreciate your kind words. We're pleased Nick was able to provide a detailed and prompt response to your questions on storage radiators. Thank you for the recommendation and support.

Resposta da Electricpoint

20/03/2026

Hi Paula,

We're very sorry to hear about your experience and the lack of updates — we understand how frustrating this must be, especially with a time-sensitive order.

This is not the level of service we aim to provide. If you can contact us with your order details, we will look into this as a priority and work to resolve it as quickly as possible.

Kind regards,
The Electricpoint Team

Resposta da Electricpoint

6/02/2026

Thank you, Phillip. We're delighted to hear Ben and the team at Greenwich provided such responsive and accountable service. We really appreciate your kind words and look forward to helping you again in the future!

Resposta da Electricpoint

3/02/2026

Thank you, Mark. We're glad to hear you were happy with the speed and clarity of our response, we appreciate your feedback!

Resposta da Electricpoint

30/01/2026

Thank you for your review. We're glad Nick was able to assist you promptly, we appreciate your kind feedback!

Resposta da Electricpoint

Actualizada a 26/01/2026

Dear Mahmood,

Thank you for your feedback and for providing the order details. I sincerely apologise for the frustration caused by the delayed delivery and unclear communication regarding your heater order.

You're absolutely right—we fell short of our promise. While your items showed as "IN STOCK," the stock was held at different branch locations, which caused the problem, and it should not have happened on this product type. We should have communicated this much more clearly and proactively on the day you placed your order.

Your order is due to be delivered today, on day 5 instead of our promised 2-3 days, and I understand how disappointing this was, especially given the lack of transparency.

We're reviewing our stock visibility system and communication protocols to prevent this from happening again.

Our Customer Services Manager, Matt Leicester, will reach out to you directly today to ensure we put this right for you.

Again, my sincere apologies.

Electricpoint

Resposta da Electricpoint

20/01/2026

Thank you, Alastair. We're really pleased to hear Nick was able to assist you so promptly. We appreciate your feedback and are glad we could help with your Wallbox query!

Resposta da Electricpoint

15/01/2026

Thank you, Simon. We're pleased to hear your query was quickly resolved and really appreciate you giving us a try, we look forward to supporting you going forward!

Resposta da Electricpoint

12/01/2026

Hi Marko,

We're very sorry to hear this and for the lack of follow-up, this is not the service we aim to provide. We completely understand your frustration and agree this should have been resolved much sooner.

Please feel free to email us again at sales@electricpoint.com
with your order number, and we’ll make sure this is looked into as a priority.

Kind regards,
The Electricpoint Team

Resposta da Electricpoint

Actualizada a 5/01/2026

Hi Rajinder,

We're really sorry to hear that your replacement panel heater also arrived damaged — that’s understandably frustrating, especially after the first return. While the item you received should have been new, we appreciate that it appears to have been damaged in transit in the same way.

We’re actively reviewing our packaging process to help prevent issues like this in future, and your feedback is really helpful in that regard. If there’s anything further we can do to resolve this for you, please don’t hesitate to reach out.

Kind regards,
The Electricpoint Team

Resposta da Electricpoint

5/01/2026

Thank you for your kind feedback. We’re pleased to hear the address change was handled quickly and smoothly. Tracy will be delighted to know her help was appreciated. Thanks again for choosing us.

Resposta da Electricpoint

5/01/2026

Thank you for the great feedback. We’re really pleased to hear your order arrived next day, especially at such a busy time of year. Thank you also for the helpful note about the clips, we appreciate the useful feedback. We’ll be sure to pass your thanks on to the Greenwich team and to Tracy in Customer Services.

Resposta da Electricpoint

5/01/2026

Thank you for your continued support and kind feedback. We’re really pleased to hear you’ve had consistently good service and that your orders arrive on time. We appreciate your loyalty and look forward to continuing to support you.

Resposta da Electricpoint

15/12/2025

Hi Bede,

Thank you for your feedback, and we're really sorry for the frustration caused. We understand you’d checked in about next-day delivery and were told this would be possible — we should have followed through more carefully.

There was a shortage in our warehouse which unfortunately delayed dispatch. As the order still fell within the 2–3 working day delivery window advertised at the time, no further action was taken. That said, your request for next-day delivery should have been clearly noted on the order — had it been flagged, the delay would have been picked up and communicated to you.

We’re genuinely sorry for the inconvenience this caused. If you'd like to get in touch with us at sales@electricpoint.com
, addressed to Matt Leicester, we’d be happy to see if we can look after you on a future order.

Kind regards,
The Electricpoint Team

Resposta da Electricpoint

12/12/2025

Thank you! 😊 We're glad the team could help get everything sorted so quickly. Really appreciate your kind words and support!

Resposta da Electricpoint

20/03/2026

Hi Matt,

We're sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide.

If you’re willing to contact us with your order details, we’d like to look into this and help resolve the issue as quickly as possible.

Kind regards,
The Electricpoint Team

Resposta da Electricpoint

12/12/2025

Thank you, Andrew! 😊 We're really pleased to hear you were happy with the service—and glad Nick could get everything sorted for you so quickly. Appreciate your kind words! 👍📦

Resposta da Electricpoint

9/12/2025

Thank you, Iris! 😊 We're really glad to hear everything went smoothly and that our team could help promptly. Appreciate your kind words and support! 🔧📦

Resposta da Electricpoint

Actualizada a 5/12/2025

Hi,

Thank you for raising this, and we are genuinely sorry for the experience you’ve had. We completely understand how concerning it is when communication breaks down, and we want to reassure you that we are not a scam retailer — we’ve been trading for over 70 years and continue to serve thousands of customers each week.

At this time of year, our order volumes and stock movements are at their highest, which has unfortunately resulted in delays and slower customer service response times. However, this is not an excuse, and we apologise for the frustration and lack of communication you’ve encountered. You should never be left without an update on your order.

We can see that your items were placed on back order because the supplier was temporarily out of stock. You should have received timely updates, and we are reviewing this failure internally.

I am unable to trace your order from here. Could you reach out to us directly?

Please email sales@electricpoint.com
or call 0203 994 5470 and we’ll prioritise your case.

• a full refund processed without delay, or
• an updated delivery date if you still require the items.


Thank you for bringing this to our attention — your feedback helps us correct issues quickly.

Kind regards,
The Electricpoint Team