I pre-ordered an air conditioning unit on 25th June and the money was taken immediately (this wasn't clear). Also, it wasn't obvious that the pre-order date displayed was for delivery to them and... Ver mais
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Tracey was very helpful and tried to find me a suitable product - so good to be able to speak to someone, rather than having to email - Electricpoint deserve to succeed
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Terrible customer service from Gary. I ordered a fire alarm, which I presumed was like-for-like. The unit I ordered was not delivered, and an updated version was sent. They did not clearly state this... Ver mais
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This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Ver mais
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Informações sobre a empresa
- Grossista de materiais eléctricos
- Fornecedor de equipamento eléctrico
- Loja de materiais eléctricos
- Fornecedor de lâmpadas
- Loja de Iluminação
- Grossista de iluminação
Escrito pela empresa
Electricpoint Greenwich is a specialist electrical wholesaler in South London, supporting professional electricians, contractors, tradespeople and homeowners with reliable electrical supplies, expert advice and convenient local service. Based on Ramac Way near Greenwich Peninsula Retail Park, our Greenwich branch provides easy access for customers across Greenwich, Charlton, Woolwich, Lewisham, Deptford and the surrounding areas. We supply a wide range of electrical products for domestic, commercial and residential projects, including wiring accessories, lighting, light bulbs, heating solutions, ventilation, extractor fans, EV chargers, circuit protection, cable, cable management, smoke alarms, security products, solar and battery products, tools and fixings. Our team understands the demands of electrical work and aims to help every customer find the right products, prices and solutions for their project. Customers can order online and collect from our Greenwich branch using Click & Collect, or take advantage of reliable delivery across Greenwich and South London to help keep projects moving. Whether you need everyday electrical essentials, specialist product advice, a tailored quote, or support choosing the correct fittings for a job, Electricpoint Greenwich is here to help. We are committed to offering dependable stock, trusted brands, practical trade knowledge and friendly service. Visit Electricpoint online or contact our Greenwich branch today for electrical supplies, advice and support for your next project.
Informações de contacto
Units 9 & 10, Ramac Way, SE7 7AX, London, Reino Unido
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,7
Aceitável
289 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Avoid! No customer service and faulty products
Initial order of a bathroom exhaust fan took longer than the 2-3 stated days to arrive, was faulty and when requesting a replacement was told they would need to receive the faulty product returned before they could issue a replacement. I sent the replacement and sent proof as requested. 1 week later no response despite 2 follow up emails requesting for an update. It has now been a month since my initial order was placed.
8 de novembro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi Alice,
Thank you for taking the time to share your experience, and we’re very sorry for the frustration this has caused. Waiting this long for a working product — especially after returning a faulty one — is absolutely not the service we aim to provide.
We’ve tried to trace your order using the name on your review and by checking our completed online returns forms, but we haven’t been able to locate your details. We want to resolve this for you as quickly as possible, so please could you contact our customer service team directly?
📧 sales@electricpoint.com
📞 0203 994 5470
Once we have your order information, we will prioritise your case and ensure your replacement or refund is processed without any further delay.
We’re genuinely sorry for the inconvenience caused and look forward to resolving this for you promptly.
Kind regards,
The Electricpoint Team
10 out of 10
Have used Electricpoint a few times now, and the deliveries have always been on time and as expected. I will be continuing to use them in the future.
1 de dezembro de 2025
Opinião espontânea
Resposta da Electricpoint
Hello Mark,
Thank you so much for the fantastic review! We’re really pleased to hear that your deliveries have arrived on time and as expected. It means a lot to know you’ve chosen to return to us, and we truly appreciate your continued trust.
We look forward to helping you again on your next order!
The Electricpoint Team
Still no response after 5 days and 2…
Still no response after 5 days and 2 emails and a reply with contact detail on this site I will have to contact my card I’ve called them 3 times and they say email very poor sent out Hager fault spd and don’t seem to care
24 de novembro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi David,
We're very sorry for the delay in getting back to you and for the frustration caused. We understand how important it is to resolve these issues quickly.
Gary has arranged for a return so we can swap the items out as needed, and we’re happy to proceed once the items are back with us. Please don’t hesitate to get in touch if you need any help with the return process.
Apologies again, and thank you for your patience.
Kind regards,
The Electricpoint Team
The absolutely worst online electrical…
The absolutely worst online electrical wholesaler
Placed my order on 12 November - received part of the order 19 Novemebr which was outsourced! I have not received the rest of my order. The customer service telephone line is unmanned and a recorded message advises to send an email, as does facebook messenger - I have sent 3 emails and no response. DO NOT PURCHASE ONLINE FROM THIS COMPANY!
25 de novembro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi Colin,
Thank you for sharing your feedback, and we're very sorry for the poor experience you've had with your order. You’re absolutely right to be frustrated — you placed your order in good faith, and you should never have to chase for updates or struggle to reach us.
At this time of year our warehouse has fallen behind on despatching orders, and unfortunately some mistakes have occurred as a result. That is not an excuse, and it doesn’t change the fact that our service fell short. We are already taking steps to improve this and prevent it from happening again.
I can confirm that our customer service manager, Matt Leicester, is calling you this morning to give you a full update on the remaining items and ensure everything is resolved as quickly as possible.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
The Electricpoint Team
Not delivered - Phones Ringing Out - No Response to Email
UPDATED - I have finally received the heaters. Apparently their supplier changed their ordering email address without telling them.
Whilst I understand things happen, I've only increased the rating by 1 star as there was still no excuse for not calling me back after my first call and not to hear anything for a month.
Not delivered, not answering phone or replying to email
I placed an order on 20th October and expected two heaters to be delivered a couple of days later. I called to chase last week and was told someone would call me back in an hour. No-one did.
I have tried numerous times to call since then but no-one is picking up the phone. I have also emailed but had no response.
We are a small, community organisation who are unable to afford to buy more heaters until these are either delivered or refunded. We currently have wellbeing groups either meeting in the cold or cancelling their sessions altogether resulting in us losing funds and participants losing the support they desperately need.
Terrible service. I only hope that this review gets me a response!
21 de novembro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi Vicky,
Thank you for your review, and we're truly sorry again for the delay and lack of communication — we fully understand how important the heaters were for your organisation.
We’re glad to hear the delivery has now been completed and appreciate your patience and understanding when speaking with our team. If there's ever anything more we can do to support you, please don’t hesitate to reach out.
Kind regards,
The Electricpoint Team
The worst electrical wholesaler I have…
The worst electrical wholesaler I have used, ordered with super fast delivery, a week later I get an email saying there are items missing, dont respond to emails, phone line never gets answered. If you run an electrical company, avoid these guys.
9 de novembro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi Daniel,
We're very sorry to hear about your recent experience — this isn’t the level of service we aim to deliver, and we understand how frustrating delays are when you’re trying to keep jobs moving.
We’ve checked our system and can see that your order was affected by a stock shortfall, which triggered the email you received. This shouldn’t have taken as long as it did to resolve, and we apologise for the inconvenience caused.
We’d really like the chance to put this right for you.
Please contact our customer service manager, Matt Leicester, directly so we can review your order and resolve any remaining issues as quickly as possible:
📨sales@electricpoint.com
📞 Or feel free to call our team and we’ll prioritise your request.
We appreciate your feedback and are working hard to improve communication during our peak trading months.
Kind regards,
The Electricpoint Team
Check they actually have the items in…
Check they actually have the items in stock before paying. I used this company as items were showing to be in stock. After taking my money and no communication as to when the order would be dispatched, I chased them. Order then arrived incomplete, after another week of chasing another shipment arrived. It would seem I was being fobbed off whilst items were order straight from the manufacturer. I could of done this through my local electrical wholesalers! Still waiting for the rest of the order, if they were to dispatch this tomorrow, which they won't. The whole process would have taken nearly 3 weeks. How can you provide a service for customers if you have no idea 1. When items will arrive 2. If the order will be complete when I finally does arrive. Stick to your local wholesalers.
13 de novembro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi Jon,
Thank you for taking the time to share your feedback. We’re genuinely sorry for the inconvenience this order caused — we fully understand how disruptive delays and missing items can be when you’re working to tight deadlines, and we apologise that we fell short here.
After reviewing your order, it’s clear that the split dispatch and communication gaps on our side created a frustrating experience. While the missing items were sent as soon as you made us aware, we appreciate that this still caused avoidable inconvenience, and we're very sorry for that.
We are currently working on improving our stock accuracy and internal communication processes, especially during busy periods, to ensure situations like this don’t happen again.
If anything is still outstanding or you’d like to discuss this further, our customer service manager, Matt Leicester, is available and happy to help:
📨 sales@electricpoint.com
📞 Or call our main line and ask for Matt directly.
Thank you again for your feedback — it genuinely helps us improve the service we deliver.
Kind regards,
The Electricpoint Team
Good website easy to navigate
Good website easy to navigate
Fast delivery
5*
6 de novembro de 2025
Opinião espontânea
Resposta da Electricpoint
Thanks, Tony! We’re glad you found the website easy to use and that your order arrived quickly. Appreciate the 5 stars!
Great after-sales service
Replied to my faulty product message straight away. Directed me to the manufacturer. Who was very unhelpful. I went back to Electricpoint. Who advised me to return the faulty product to them. A return post e-mail was sent for the return.
I returned the large heater free of charge and this has been replaced within a week for a brand new heater. Great customer service by Gary Davies
6 de novembro de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you for the lovely feedback! 😊 Glad we could get the faulty heater swapped quickly, and sorry for the hiccup with the manufacturer. Big thanks for your patience—and shout-out to Gary Davies for the assist! 🔧🔥📦
Terrible Service from this company
Terrible Service from this company.
I ordered the items over a week ago and still no sign of arrival. Despite me chasing up the order over the phone and being given the runaround by their staff I’ve had to finally cancel the order today . I’ve now purchased the items locally to get the job done .
I now expect I’ll have to chase up my refund so watch this space for my update .
4 de novembro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi K S,
We’re very sorry to hear about the delay and frustration you experienced. We understand how important it is to receive your order on time, and we regret that we weren’t able to meet your expectations on this occasion.
Your refund has been processed, but if you have any further concerns or would like to discuss this in more detail, please don’t hesitate to contact our customer service manager, Matt Leicester, at sales@electricpoint.com
or by phone. We’d like the opportunity to restore your confidence in us.
Kind regards,
The Electricpoint Team
going the extra mile !
Big thank you to Matt and electric point for going above and beyond to get some stock to us so he didn’t miss out a deadline.
First time buys will be definitely using you again thanks again Ryan
4 de novembro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi Ryan,
Thank you for your great feedback! We’re delighted to hear that Matt and the team were able to help you meet your deadline. It’s always our goal to go the extra mile for our customers. We really appreciate your support and look forward to working with you again soon.
Kind regards,
The Electricpoint Team
Unprofessional and slow.
I have spent well over £1000 with electricpoint in the last month. On the first order they sent the wrong breakers that I had ended up having to get from a local wholesaler to do the job.
On the second order they sent me another wrong item. I spoke to one of the team and I don't know who, who said that he would dispatch the correct item immediately and to leave the incorrect item that he picked on the porch for a driver to collect.
Then when I ring up 7 days later I get accused of being a liar and that electric point would never have said this and to go through the correct process on the website, unbelievable! What happened to the customers always right?
31 de outubro de 2025
Opinião espontânea
Resposta da Electricpoint
Hello Spencer,
We’re sorry to hear about your experience and the frustration this caused. We always aim to provide a smooth and reliable service, but we do have to follow certain procedures when processing returns and replacements to ensure everything is handled correctly.
Please be assured that we would never intentionally question a customer’s honesty, and we apologise if there was any misunderstanding during communication. We have also responded to your review on Google to ensure your feedback is fully acknowledged.
Kind regards,
The Electricpoint Team
Embarrassing service & customer service
Placed an order with this ‘company’ on the 20/10/25. Website stated 2-3 delivery. No sign of it after the 2-3 days as per their website. Absolutely no correspondence from them regarding any delay. I asked for an update 23,24/10/25 to which I received no reply. I asked again on 27/10/25, I did receive a reply eventually on 28/10/25 to which to which I was told I could expect the items on the 30/10/25. I replied to this email asking where the issue was and wishing to make a complaint etc. I yet again received I response to this email. I’m also yet to receive the items I was promised on the 30/10/25. So I’m here 10 working days later without the items. This company is absolutely terrible. I can’t describe the customer service as awful because it’s actually non existent. Don’t waste your time and money chasing your products around just go somewhere else. If anyone actually reads these reviews from electric point I have a full email trail of this saga. I can honestly say this is the worst company I’ve ever dealt with and I’m amazed that they continue to trade.
*Update* After emailing Matt Leicester on the email address provided in the reply to my total shock I’ve had no reply… I very much doubt that Matt Leicester is actually a real person at this stage and further illustrates quite how bad this company and their customer service is. It literally doesn’t exist. Its embarrassing how bad they are. There is no complaints process I will look to contact ANEW from now on. Do not use this joke of a company.
*Second update/reply*
You have now provided a completely different email address to your original reply (which you can no longer see) but I will quote it for you without the full email address (as I can’t post it), please don’t hesitate to contact our customer service manager, Matt Leicester, at sales @ electric point . com, so perhaps you could check this email address or I can provide you a picture of this for you. The levels of incompetence of this company knows no bounds! You have had my contact details throughout this saga so maybe suggest you do some legwork here. You continue to embarrass yourselves here with your customer service.
20 de outubro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi Jack,
Thank you for taking the time to update your review. We’re genuinely sorry for the inconvenience and frustration caused here — your experience was clearly not up to the standard we aim to deliver, especially when you were working to a tight deadline.
We have reviewed your order history and communication trail in full. Your first item was shipped on 21/10, and the remaining two items were sent on 30/10 once stock arrived with us. We completely accept that our communication should have been clearer while the items were on back-order, and we apologise for the delays you experienced.
Regarding your update — we have checked our inbox carefully, including spam filters, and unfortunately we have not received any email from you addressed to Matt Leicester. Matt is very much a real member of our management team, and he responds to all escalation emails personally. We’re keen to resolve this for you properly, so we would be grateful if you could please forward your original message to Matt directly matt.leicester@medlocks.co.uk
Alternatively, Matt is available by phone and is happy to speak with you directly.
We appreciate the time you've taken to raise this, and we’d like the opportunity to put things right and restore your confidence in us.
Kind regards,
The Electricpoint Team
UPDATE
Hi Jack,
Thank you for your further update. We understand why you’re frustrated, and we’re sorry that this situation has continued to cause you inconvenience.
To clarify the email issue:
Our main customer service address is sales@electricpoint.com
We also provided a direct escalation contact: matt.leicester@medlocks.co.uk
To help move things forward quickly, Allan from our team has just called you directly and left a voicemail asking you to return the call at your convenience. We’re very keen to resolve this properly for you.
You can also resend your email to either address below so we can pick it up immediately:
📨 sales@electricpoint.com
📨 matt.leicester@medlocks.co.uk
Or if easier, feel free to call us back using the number provided in the voicemail.
We want to make sure this is resolved fully and appreciate your patience while we work to do so.
Kind regards,
The Electricpoint Team
Excellent service
Repeat customer with a number of orders, all completed without hitch. Competitive pricing with EV chargers and next delivery.
22 de outubro de 2025
Opinião espontânea
Resposta da Electricpoint
Thanks, Paul! We're delighted to hear you’ve had consistently great experiences with us. We really appreciate your continued support and are glad our pricing and delivery met your expectations.
Horrible and rude customer service!
I’m writing to express my disappointment with the customer service I received from your team today. I received a call regarding an item I had already returned, yet I was told that my refund could not be issued.
The person I spoke with was extremely rude and unprofessional. He spoke over me, didn’t allow me to explain my situation, and when I said I would not shop with your company again, he replied, “I’m not bothered.” I find it unacceptable for a representative to speak to a customer in this way.
I’ve spent £500 on your website because I trusted your service, but this experience has left me feeling completely let down. The representative even hung up while I was still trying to explain my point.
I will not be shopping with your business again and will make others aware of my experience. I would still appreciate it if someone from management could review this issue and ensure it’s properly addressed.
29 de outubro de 2025
Opinião espontânea
Resposta da Electricpoint
Hello Munsif,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. After reviewing the details, it appears the returned item arrived incomplete, which meant we were unable to process a refund at that stage. We apologise if this was not communicated clearly.
Our Customer Service team would be happy to review the matter and see how we can assist further. Please feel free to contact them at sales@electricpoint.com.
Kind regards,
The Electricpoint Team
Problem answered
I sent a query by email and had a very quick reply. The steps I needed to take to install one of their heaters was explained in detail, without pushing a sale, just the facts. Thank you.
15 de outubro de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you for your review! We're glad we could provide a quick and helpful response and that the information was clear and useful. We really appreciate your kind feedback! 👍
Took payment for stock they didnt have
I ordered an ev charger, no where kn the website did it say it was out of stock.
The confirmation email went into my junk mail, and on it it explained that it would be between 5-6 working days before they got stock of this item. This should have been clearer as I had booked an electrician to come and install the item and it wouldn't arrive in time.
I rang and was encouraged to cancel my order and they would initiate a refund...which could take 5 working days to go through. The item I bought was around £400 so I didn't have the money to purchase from someone else until the refund had cleared.
Really disappointing that the company would sell items they dont have stock of without making it explicitly clear on their website.
9 de outubro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi Callum, we're really sorry for the inconvenience and frustration this caused. We completely understand how disappointing it is when an item turns out to be out of stock—especially when you’ve already made installation plans. Unfortunately, during our busiest period, the product went out of stock at the point of your order, and we should have communicated this more clearly.
We truly value your feedback and would like the chance to make it right. Please feel free to call in and ask for our Customer Service Manager, Matt Leicester, who will be happy to speak with you and see if we can perhaps assist you on a future order?
Great service and range of products
Great service and range of products
Sort out issues quickly, Ben at Greenwich very helpful
9 de outubro de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you! We're pleased you were happy with the service and range, and that Ben at Greenwich could assist you quickly. Appreciate your feedback!
Misleading 1-2 day delivery on sellers site
Online order Thurs morning. Got to Monday morning and its still at packing. Phoned and was told it would be delivered tomorrow (Tuesday) The 'free delivery' icon on their site is misleading in that it says next to it 1-2 days. It doesn't mention that its 1-2 days AFTER they've packed it. IF our part turns up in time I'm going to have to take 1h out of my working day to take it to the job. If it doesn't, then the electrician is going to have to return to site to finish the job later. Both of which put stress on our already tight schedule AND annoys my customer. Very dissapointed with how unhelpful the person on the phone was. Best he could do is offer to cancel and refund the order, and rather than be apologetic, his tone suggested he couldn't give two hoots.
6 de outubro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi Eilidh, we're very sorry to hear about the delay and the frustration caused by the delivery information and response you received. This isn’t the experience we want our customers to have. We appreciate your honest feedback and are reviewing both our website wording and communication process to make sure this is clearer and handled better in future. If you still need assistance, please reach out to us at sales@electricpoint.com or 0203 994 5470 so we can rectify this.
Helpful Response
I have received a very quick and efficient reply to an enquiry about a faulty downlight, giving a clear and logical series of steps to follow in order to obtain a replacement. The sales team representative was extremely helpful and courteous in their reply.
2 de outubro de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you Allan! We're glad our team could provide a quick and helpful response to your enquiry. We appreciate your kind words!
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