I pre-ordered an air conditioning unit on 25th June and the money was taken immediately (this wasn't clear). Also, it wasn't obvious that the pre-order date displayed was for delivery to them and... Ver mais
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Leia as opiniões dos outros
Tracey was very helpful and tried to find me a suitable product - so good to be able to speak to someone, rather than having to email - Electricpoint deserve to succeed
A empresa respondeu
Terrible customer service from Gary. I ordered a fire alarm, which I presumed was like-for-like. The unit I ordered was not delivered, and an updated version was sent. They did not clearly state this... Ver mais
A empresa respondeu
This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Ver mais
A empresa respondeu
Informações sobre a empresa
- Grossista de materiais eléctricos
- Fornecedor de equipamento eléctrico
- Loja de materiais eléctricos
- Fornecedor de lâmpadas
- Loja de Iluminação
- Grossista de iluminação
Escrito pela empresa
Electricpoint Greenwich is a specialist electrical wholesaler in South London, supporting professional electricians, contractors, tradespeople and homeowners with reliable electrical supplies, expert advice and convenient local service. Based on Ramac Way near Greenwich Peninsula Retail Park, our Greenwich branch provides easy access for customers across Greenwich, Charlton, Woolwich, Lewisham, Deptford and the surrounding areas. We supply a wide range of electrical products for domestic, commercial and residential projects, including wiring accessories, lighting, light bulbs, heating solutions, ventilation, extractor fans, EV chargers, circuit protection, cable, cable management, smoke alarms, security products, solar and battery products, tools and fixings. Our team understands the demands of electrical work and aims to help every customer find the right products, prices and solutions for their project. Customers can order online and collect from our Greenwich branch using Click & Collect, or take advantage of reliable delivery across Greenwich and South London to help keep projects moving. Whether you need everyday electrical essentials, specialist product advice, a tailored quote, or support choosing the correct fittings for a job, Electricpoint Greenwich is here to help. We are committed to offering dependable stock, trusted brands, practical trade knowledge and friendly service. Visit Electricpoint online or contact our Greenwich branch today for electrical supplies, advice and support for your next project.
Informações de contacto
Units 9 & 10, Ramac Way, SE7 7AX, London, Reino Unido
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,7
Aceitável
289 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A Quality Service
What a great service. The ordering process was easy to navigate and my query regarding when I would receive my radiator was answered to my complete satisfaction and delivered on time. Thankyou Nick for your response.
29 de setembro de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you, David! We're glad you found the ordering process easy and that Nick could help with your query. Great to hear your radiator arrived on time! We appreciate your positive feedback!
Purchase of Pod Point EV Home Charger
Grateful thanks to Ben Cartwright & his colleague Nick of Greenwich Branch they are very professional , knowledgable and assisted & helped me throughout the purchase & delivery .
An asset to Electricpoint
18 de setembro de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you! We're so pleased Ben and Nick could assist you with your EV charger purchase and delivery. We’ll be sure to pass on your kind words! We appreciate your positive feedback!
Very Happy with the service and the products
This is not the first time I have made a purchase. I am happy with the quality of the products as well as the service. Thank you for being very professional. Kind regards
17 de setembro de 2025
Resposta da Electricpoint
Thank you! We're so glad to hear you’re happy with both the products and service. We truly appreciate your continued support and kind words! 👍
Fantastic service
Fantastic service. Very quick delivery. Very well packed. Thanks.
15 de setembro de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you! We're glad you were happy with the quick delivery and packaging. Appreciate your feedback!
Bad stock management and communication!
I bought an item that said it was in stock but it wasn't. Bad stock management and then no communication about my order. It has been over 2 weeks and they are avoiding me. Do not waste your time here and do not shop here
16 de setembro de 2025
Opinião espontânea
Resposta da Electricpoint
Hi, we’re very sorry to hear about the stock and communication issues you experienced. This isn’t the service we aim to provide. Please reach out to us at sales@electricpoint.com or by phone so we can resolve this for you. Thank you for your feedback.
Resposta da Electricpoint
Thank you! We're glad you found exactly what you needed. Appreciate your feedback! 👍
Website easy to use
Website easy to use , reasonably priced part ordered , and arrived in a timely fashion .
10 de setembro de 2025
Resposta da Electricpoint
Thank you! We're glad you found the website easy to use and were happy with the price and delivery. We appreciate your feedback!
Good service re damaged item
I bought a Dimplex electric panel heater from Electricpoint.com, which was delivered promptly but arrived damaged. Electricpoint arranged a pickup and delivered a new one without any quibble - even though the first pickup person claimed we were not in when the builder on site told them we were. Electricpoint arranged an extra pickup at their expense. The replacement heater was undamaged and delivered quickly.
5 de junho de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you for your review! 😊 We're sorry to hear the first heater arrived damaged, but we’re glad we could resolve it quickly and get a replacement to you without issue. We appreciate your patience and kind words! 👍
Extremely prompt and comprehensive…
Extremely prompt and comprehensive response that answered all my questions.
31 de julho de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you, Darrell! 😊 We're glad we could provide a prompt and thorough response. Appreciate your kind feedback! 👍
Fastest ever response
That had to be the quickest customer service response in history! Thank you.
29 de julho de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you, Karen! 😊 We're so glad we could respond quickly and help you out. Appreciate your kind words! 👍
Resposta da Electricpoint
Thank you Sarah! 😊 We're glad Nick in logistics made your experience pleasant. Appreciate your feedback! 👍
As I aways say it's not where you buy…
As I always say it's not where you buy from but how that supplier reacts when there is a problem. I had a problem with a product that became faulty after approx. 14 months ( no fault of Electricpoint Greenwich ).
Their response was very rapid and helpful and I can only say that I would highly recommend this company.
7 de julho de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you, Lesley! 😊 We're glad we could help quickly and appreciate your recommendation. Your support means a lot to us! 👍
Good price and well packed
Good price, well packed and delivered on time. Recommended seller.
2 de julho de 2025
Resposta da Electricpoint
Thank you! 😊 We're glad you found the price good and delivery timely. We appreciate the recommendation!
No Problems
1 de julho de 2025
Resposta da Electricpoint
Thank you, James! 😊 Glad to hear everything went smoothly. We appreciate your feedback!
Resposta da Electricpoint
Thank you, Alan! 😊 We're happy to hear you enjoyed our prompt service and great pricing. We appreciate your feedback!
I boost+
The Iboost I bought was a up grade to the one that’s burnt out . I had the old one for 10 years which can’t complain,but this new one comes with built in cooling fan and easy to fit thanks electricpoint
Jwest
1 de julho de 2025
Resposta da Electricpoint
Thank you, Jackie! 😊 We're glad the new Iboost is an upgrade and easy to fit. We appreciate your feedback and support!
Resposta da Electricpoint
Thank you, Pete! 😊 We're glad you’re happy with the quality and fast delivery. Appreciate your feedback! 👍
Resposta da Electricpoint
Thank you, James! 😊 We're happy to hear you found our website easy to use and were pleased with the delivery and products. Appreciate your feedback! 👍
Excellent service
Excellent service, communication and speed of service. Product arrived next day as promised for no extra cost. Excellent price and a quality product. Well recommended from my experience.
21 de maio de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you, Darren! 😊 We're glad you were happy with the service, speed, and product quality. Appreciate your recommendation! 👍📦
Amazing service!
Monday bank holiday at 4.19pm: ordered extractor fan online.
Tuesday 9.08am: email received - order dispatched.
Wednesday 10.27am: parcel arrived (carriage free).
Thank you, Electricpoint!
7 de maio de 2025
Opinião espontânea
Resposta da Electricpoint
Thank you, Peter! 😊 We're thrilled to hear your order arrived so quickly and smoothly. Really appreciate your kind words! 👍📦
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