Elegance Urban Opiniões 126

PLEASE DO NOT BUY FROM HERE!!

If only zero stars was an option... My mother was unfortunately tricked into believing this was a legitimate company. Everything is very clear in their terms and conditions - they are based in The Netherlands, they ship directly from China to the UK and sale items and faulty/incorrect items sent cannot be returned for anything other than store credit/replacement (which is in violation of UK consumer rights). She was sent a blazer in the wrong colour and only offered a replacement - they very kindly said she didn't have to return the item (my guess is because it's worth practically nothing).

They are based abroad because they know this means it's very difficult to pursue them through the courts - they won't come to a court here, we won't be going to court in The Netherlands...hence, they get to keep your hard earned cash for a product that is of lesser quality than Barbie's outfits.

I have reported to trading standards - if you end up reading this after a disappointing experience yourself please also report it via Citizens Advice - 0808 223 1133. If they get enough complaints there is more chance it will get looked in to.

Any positive reviews here are a scam. Company based in china, sent me trousers which not only look cheap but the quality is poor. They are paper thin. They now say won’t refund as they are sale items but everything is a sale item on their website. This is a scam, I have informed trading standards and apparently there is already a case file building on this firm. Do not order from them and share on as many platforms as you can to prevent others from being scammed!

Scammers
Don’t buy anything from
This company

Complete con. Bought two henley tops. They took over 2 weeks to arrive, the material is so cheap and nasty you can see through it, there is no cut to the shape at all - like wearing a thin sack. Tried to return and they said they won't refund coz they were in the sale! Shockingly bad company.

NEVER BUY FROM THIS COMPANY! My wife ordered a 100% cotton jacket for me but the jacket that arrived was cheap polyester or some other manmade fibre - definitely not as advertised. Similar to other reviews the cost of returning the item to China was prohibitive. Elegance-Urban refused to issue a refund without the return of the goods. Feels like a complete rip-off and deliberately set up to make it as difficult to get a refund as possible.

I ordered the rainbow sneakers. Its of very very Very Poor quality. They couldn't even match the colours shown in the picture, or the size - they sent me a smaller size and guess what I can't even return it cause there is no return label or address. The shoes simply Came in a clear plastic bag!!!
Please DO NOT
BUY FROM URBAN ELEGANCE!!!!

Would like to put 0 stars but that's impossible. Quality is poor. I ordered trench coat one size M and ended up with different model with sleeves 5 cm shorter than it should. My usual size is S so I was looking fo oversize look.
And "Easy return" means that they can give you option or have 75% voucher to spend in their shop with no return needed or i should pay return to China...

This company is a absolute joke there sending cheap Chinese rubbish my coat i ordered was wrong size and wrong colour they state easy returns but you have to send item back to china I bought my coat for £60 pounds to return it the cost.was £28 half the price of the coat never ever ever.use these cowboys again

The products are very, very poor. I initially bought a pair of ‘orthopaedic’ sandals from Elegance Urban which apart from the fact they did not fit were the most uncomfortable shoes I have ever tried on. Since they do not allow a full refund on ‘sale’ items I went for a 75% store credit which I used to buy a ‘light, breathable’ dress made of a ‘cotton blend’ which turns out to be 100% polyester, totally unbreathable. They are misleading in their product descriptions and how on earth you they survived in business is beyond me. I will never buy anything from them again and would never recommend them to anyone should they ask me.

Awful ,cheap , blouse totally unwearable could not return apparently due to being a sale item I checked return policy before purchasing but this clause is tucked away amongst small print
Do not purchase from this site total rip off !!

I ordered a pair of shoes for a wedding costing over £40 but when they arrived they were of very poor quality and did not fit. I asked to return the shoes but was offered a 75 percent refund of a credit note to use in the company. I was told I could keep the shoes. I refused and was told I would have to return to them to China which they know you will not do. I will never use this company again.

All information about delivery was given and all the time was updating. But shoes I can say low quality. It just come in plastic bag like some cheap Chinese stuff. Not really worthy £40. Quiet upset.

I ordered a pair of leather 'clog' type shoes online for over £40. There was no mention of delivery times, just as well as the tracking was almost comic. It took ten days before anything happened, then I saw package had been sent to departure International airport! Been made to order in some Chinese factory? Eventually arrived, and they were so cheap and tacky looking as to be a joke. Definitely not leather, thin fabric backed plastic. Size and shape was appalling, They asked for photos, so I sent some including one of my ankle with external fixator as reason I can no longer wear solid shoes! They have offered me a 100% store credit. No way will I be buying anything from them. The icing on the cake is that I see they are now advertising the exact same item for £10.99 on Amazon!!! Beware! I am still trying to get a proper refund.

I ordered a parcel from elegance-urban.com on 20/02/2025, and my experience has been extremely disappointing. The tracking number provided initially showed progress, with the parcel being marked as "received" on 21/02/2025, and CNE listed as the delivery company. However, no parcel has been sent to my address to date.

Yesterday, I decided to contact the delivery company listed on the tracking page- CNE. After speaking with CNE, I was told that they never actually received my parcel—only a pre-alert notification from the seller.

Attempts to reach the seller have been frustrating, with little to no communication unless I initiate contact. Their customer service remains unresponsive, and I just realized there are no product reviews on their website, which raises further red flags. I don’t know how I missed this before placing my order, as checking customer reviews is always my top priority before buying anything.

I’ve asked for a refund multiple times, but all they keep mentioning in their emails is that they’re getting in touch with the shipping company. Which company? I’ve already contacted them directly and got all the information.

I have now filed a dispute with my bank and will escalate this case to consumer protection agencies if I don’t receive a refund soon. Based on my experience, I strongly advise against purchasing from this company until they prove themselves to be legitimate and transparent with their customers.

If you’ve had a similar experience, I recommend taking action by contacting your bank and reporting the company.

DO NOT USE THIS COMPANY. Yesterday, I received the 'Green Velvet' jacket I ordered 2 weeks ago and paid £54.99 for. It was a completely different shade of green from that in the picture and the poorest quality naterial imagineable. I wouldn't out it on my dog! It was made in China but the company is based in the Netherlands.
I've e-mailed this morning to ask for a refund but had no reply yet.
I read their Ts&Cs and any returns must be paid for by the purchaser and tracked.
I so wish I'd read the reviews first.....now I expect the worst.
I will post immediately if I get any positive outcome but, judging by the reviews I've read on here, I won't hold my breath. Thank you Trustpilot.

I bought a dress in October last year up to now did not receive it. They will respond to email promising you heaven and earth but the item never reached here. They are fraud

On there website there address and phone number is in Holland.
But the company is Chinese
The jacket I bought for £80
Was made with cheap materials
I thought I was buying a quality coat from the Netherlands but it was a cheap coat from China.
They told me that I couldn't send it back to the Netherlands,
It had to be sent back to China.
Royal Mail charged me £31.50
It has now been sat in China's customs for four weeks.
Yes 4 weeks
And nobody can help me.
As the company is trading with an address in the Netherlands you should be able to send your returns to Holland.
Be very wary of dealing with this company.

So an update I contacted them with all my details and NOTHING has changed they have to wait for customs to release the parcel.
THE WAIT CONTINUES FOR MY REFUND.
It is now the 2nd of April
Still no refund
And the Royal Mail tracker says it's in customs still after all this time .
I have emailed the Chinese customs again and no reply again.
How corrupt is this.

Had a small issue with sizing, but customer service responded within a few hours and helped me sort everything out

DO NOT BUY from this company, and like others I wish I had read the reviews first. A lesson learnt. I purchase a pair of black suede knee high boots. The feet and legs are too big, the insole has already come away and they reek of glue. Just beginning the battle to get my money back

I wish I had read these reviews before I brought. AI/google search threw this company up whilst I was looking at UK based brands, I naturally assumed it was a UK company and that the standard shipping of 3-5 days would apply but ! No! I was ordering for a holiday 14 days before I travelled. 7 days after the order was placed, payment taken the item still hasn’t been processed for despatch. I contacted them but no reply. My only glimmer of hope for resolution is that I paid by credit card and will try to claim back through the bank. Has anyone actually had an item arrive or be as it was described on the website? If a Chinese company are trading to consumers in the uk it should surely comply with uk consumer law? I agree with all the reviews of 1star-
AVOID