The equipment was perfectly ok. The lack of customer service is why the low score. Initial expected delivery date came and went. I contacted the store and got no response. So I phoned and was told... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The team at Elite fitness were fantastic throughout the process. Talked us through their equipment range and helped us find what was best suited to our needs from rigs to accessories. They go above an... Ver mais
A empresa respondeu
Elite Fitness gave lengthy and accurate information about the product. Their website was easy to navigate through to the purchase. The 40 mini trampoline is high quality, as described and fairly price... Ver mais
A empresa respondeu
Elite staff were very helpful with online chat. I had not received my bike until the 7th day as it was indicated by Elite, so I sent an email early Friday morning. Immediately, I received a phone ca... Ver mais
Informações sobre a empresa
Escrito pela empresa
Elite Fitness is your destination for premium commercial and home fitness equipment. We offer a diverse range of cutting-edge strength, cardio, and boxing equipment from top brands like Spirit, Nordh, WaterRower, Bodysolid, Bodycraft, and FITLAB to help you achieve your fitness goals.
Informações de contacto
1/133 S Pine Road, 4500, Brendale, Austrália
- 1300354833
- admin@elitefitness.com.au
- elitefitness.com.au
4,2
Bom
99 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Professionals
Very friendly and professional company. Did a great job in planning and supplying the equipments we required in our strata complex.
3 de dezembro de 2024
Resposta da Elite Fitness Equipment
Thank you so much for your kind words Vinicius, our team thoroughly enjoyed working with you!
We're happy to hear that you found our team to be friendly and professional. We strive to provide excellent customer service and are delighted that we were able to successfully plan and supply the equipment for your strata complex.
We appreciate your business and value your feedback, and we look forward to working with you again!
Sincerely,
Team Elite.
Awesome service with great gear,
Awesome service with great gear,
I would highly recommend these guys very professional with what they do.
Thanks heaps…..
7 de janeiro de 2025
Resposta da Elite Fitness Equipment
Hi Jason,
Thank you so much for your kind words! We're thrilled to hear you had a positive experience with us and that you enjoyed our gear.
We strive to provide excellent customer service and appreciate you recognizing the professionalism of our team. We hope you enjoy your new equipment!
Sincerely,
The Elite Fitness Team
Excellent service
Excellent customer service and competitive pricing on quality equipment.
3 de dezembro de 2024
Resposta da Elite Fitness Equipment
Hi Matt,
Thank you so much for your kind words! We're thrilled to hear that you were happy with our customer service and pricing.
At Elite Fitness, we strive to provide our customers with the best possible value on high-quality fitness equipment.
We appreciate your business and hope to see you again soon!
Regards,
The Elite Fitness Team
Just wanted to say thanks for the great service
Just wanted to say thanks for the awesome experience I had at your store the other day. I was looking for a recumbent bike because I wanted to find a low-impact way to exercise, and your selection was fantastic.
Bruce was super helpful. They were really knowledgeable about all the different options and took the time to explain the pros and cons of each one, like the different resistance levels, seat comfort, and built-in features like heart rate monitors.
They were patient with me and answered all my questions, even the silly ones!
The store itself is really well laid out and easy to navigate.
I ended up going with an ARX700. I'm already loving it! It's exactly what I was looking for. Thanks again for the great service!
8 de janeiro de 2025
Resposta da Elite Fitness Equipment
Hi Michelle,
Thank you so much for your kind words! We're absolutely thrilled to hear that you had such a positive experience at our store and that Bruce was able to help you find the perfect recumbent bike.
We understand that choosing the right fitness equipment can be overwhelming, and we're delighted that Bruce was able to provide you with the information and guidance you needed to make an informed decision.
We're also glad that you're already enjoying your new ARX700! We hope it helps you achieve your fitness goals.
Thank you again for choosing Elite Fitness. We appreciate your business and hope to see you again soon.
Team Elite
Excellent service and Company
Great customer service. I ordered my products on-line which was super easy. They always answered the phone and always called back with all my questions if they didn’t have the answer on hand. Delivery was excellent and handled with care, The team at elite made me the customer feel like I was the most important person and I would definitely recommend.
2 de janeiro de 2025
Resposta da Elite Fitness Equipment
Hi Peter!
Thank you so much for your kind words and for taking the time to share your positive experience with Elite! We truly value your feedback and are thrilled to hear that you had such a positive experience with our online ordering process, customer service, and delivery.
At Elite, we strive to provide exceptional service to every customer, and we're delighted that we were able to exceed your expectations.
We look forward to serving you again in the future!
perfect at home gym!
I was in the market for an at home gym. I did a quick google search and elite fitness brendale came up! I live 10 mins from there so it was convenient. I went in to the store, told them exactly what I wanted and I was walked through everything.
I wasn’t pressured into buying the more expensive stuff - which I highly appreciated even though price was not an issue! I just wanted the best. I was talked through why one type was better than the other for us at home. The installation was easy as. They just came to my home, I told them where to put it and they set it up perfectly. I couldn’t be happier with it! I’m really Looking forward to using it more this year.
18 de novembro de 2024
Resposta da Elite Fitness Equipment
Hey Krystal,
Thank you for your fantastic review and for choosing Elite Fitness Brendale for your at-home gym needs!
We're thrilled to hear that you had such a positive experience from your initial visit to our store to the final installation.
Our team strives to provide personalized guidance and prioritize customer satisfaction. We're glad that you appreciated our honest and informative approach, focusing on finding the best solutions for your specific needs and preferences.
We're confident that you'll enjoy many years of fitness success with your new home gym. We wish you all the best on your fitness journey.
Team Elite.
Resposta da Elite Fitness Equipment
Hi Brandon, I have checked your order and our records show that your parcel was delivered on January 3 by Aramex at 8:51am. Is it possible that the parcel was placed somewhere at your location? I will call later today to assist to resolve this.
I can see that it is an apartment block so I am hoping that Aramex have delivered it to the correct place.
I haven't seen a message come through to us as a follow up, this is the first notification we've seen that there is an issue with you order.
We will be in touch today.
Thanks,
Team Elite.
Quality service & Equipment
The team at Elite Fitness Equipment were extremely informative and helpful upon me entering the store and was able to answer all of my questions regarding the all in trainer we were looking at online. What sold us on this product was not only the product its self but the team and the care they had. I didn’t feel forced into buying something and had the opportunity to go home and chat with my partner about it all. I returned that afternoon to put in the purchase
We asked for delivery and set up and they arrived early morning and did an amazing job setting up ready for us to use that evening. All of the install team were amazing and so kind.
The all in one trainer is such amazing quality and we will certainly be back in future for further fitness gear
28 de dezembro de 2024
Resposta da Elite Fitness Equipment
Hi Georja, Wow, thanks so much for your amazing review! We're thrilled to hear you had such a great experience with us.
It means the world to us that our team was able to answer all your questions and make you feel comfortable. We definitely believe in giving our customers the space to make the right decision.
And we're super happy to hear the installation went smoothly. Our team loves making sure everything is set up perfectly for you to start using your new gear right away.
We're confident you'll love your new all-in-one trainer! If you have any questions at all, don't hesitate to reach out.
Thanks again for choosing Elite Fitness!
Best,
The Elite Fitness Team
Extremely Happy 😃
Fantastic service at store by Bruce giving us all the information on each machine & what was suitable for our needs, which made our decision a lot easier than I had expected. Delivery & installation guys were awesome 🙌 too thank you all.
9 de janeiro de 2025
Resposta da Elite Fitness Equipment
Hi Rochelle, Thank you so much for your kind words! We're thrilled to hear you had such a positive experience at Elite Fitness.
We're delighted that Bruce was able to provide you with the information you needed to make an informed decision. Our team strives to help customers find the perfect equipment for their fitness goals.
We're also glad to hear that the delivery and installation went smoothly. Our team works hard to ensure a seamless experience.
We hope you enjoy your new equipment!
Sincerely,
The Elite Fitness Team
Elite Fitness 10/10, CouriersPlease 2/10
Elite Fitness was great but CouriersPlease that you use to transport your products is the most unreliable and frustrating company. The experience I had with your courier company would make me think twice about ordering online with you again.
9 de dezembro de 2024
Resposta da Elite Fitness Equipment
Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you had with your recent delivery. We understand your frustration with CouriersPlease, and we hear your concerns regarding their reliability.
To be honest, we've actually experienced more challenges with Aramex recently than with CouriersPlease. Regardless, we understand how frustrating these freight delays can be!
To ensure a smoother delivery experience for your future orders, please leave a note in the order comments section requesting that we use an alternative courier service. We will do our best to accommodate your request whenever possible.
We value your business and hope that this positive change will encourage you to order from Elite Fitness again.
I will go ahead and process a refund for your freight charges, i really apologise Sandy!
Thanks, Team Elite.
Great prices and service
Great. Company to deal with online. Good prices and service
18 de dezembro de 2024
Resposta da Elite Fitness Equipment
Hi Rob! Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience shopping with us.
We strive to provide our customers with the best possible prices and service, and we're delighted that we were able to meet your expectations.
We appreciate your business and look forward to serving you again in the future.
Regards,
Team Elite.
Resposta da Elite Fitness Equipment
Thanks Dave, we are happy you are happy!
Great
Great shop, staff are very helpful. The only problem is I now have to drive out to Brendale as the Virginia store closed down! That being said it's definitely worth it as they have a great range of quality fitness equipment for reasonable prices.
24 de novembro de 2024
Resposta da Elite Fitness Equipment
Thanks for the wonderful review Jordan! We hope the drive will be worth it again! We look forward to seeing you in store soon. Thanks, Team Elite.
Sandra was absolutely on point with my…
Sandra was absolutely on point with my request. Followed up and just got it done! Very happy with her service. Thank you, K
20 de novembro de 2024
Resposta da Elite Fitness Equipment
We're delighted to hear that Sandra exceeded your expectations, K. It's always rewarding to know our team members are making a positive impact. Thank you for your feedback!
Good customer service
Very quick to resolve issues, lightening fast shipment. 🚚 happy customer.
17 de novembro de 2024
Resposta da Elite Fitness Equipment
Hi William, we have been in close contact with you along the way. Human error does happen from time to time and we did our best to get this sent out to you as quick as possible.
On the other hand, logistics collection times can sometimes be delayed, especially at this time of year. We feel that we did our best to send you the correct item, without recieving the initial item that was sent in error, we did this in good faith.
As a small business, this review impacts us quite negetively: we have made an attempt to sort this issue out for you, we have also tried to phone you just now to discuss some options to mitigate this issue overall.
I see the package is on the way and almost to you, please can you call or email us back when you have a chance to make this right.
Thank you,
Team Elite.
Delivery was set for a certain day
Delivery was set for a certain day - no show !
I paid for it to be redirected to someone who waited in all the paid for day - no show
I called the parcelconnect call centre - they said it would be delivered on a Friday - waited and no show
Then this Sunday morning it was delivered without any warning by luck when I was at home. Tracking said it was out for delivery for a week - assume in the back of a van. TERRIBLE WASTEFUL DELIVERY SERVICE
28 de outubro de 2024
Resposta da Elite Fitness Equipment
Hi Graeme, thank you for taking the time to leave a review.
Your order was fufilled within an hour of ordering and picked up within the same day by Aramex. All of the concerns that you mentioned above were directly with Aramex, not with Elite. If customers face challenges with deliveries we always try to assist where possible. On this occassion, had we known about the issues at hand we would have been happy to step in.
I completely understand your frustration, we, at times face a lot of challenges with freighting delays, but they are beyond our control and we get told as much by the freight companies themselves.
I wish there was a way that we could make this better for you, please know that this is not a reflection of Elite, rather Aramex. As a small business these types of reviews really affect us, we feel that this has been directed in the wrong direction.
Should you have any concerns / remarks about your product, we are here to listen as well. I ask that you consider the impact of your review and or rewrite ours more favourably and copy and paste this one to Aramex? ;)
Thanks,
Team Elite.
Good service
Good service, called me when something was out of stock to discuss options. Fast tracking. Good quality.
27 de setembro de 2024
Resposta da Elite Fitness Equipment
Thank you for your positive feedback Melody! We're glad to hear that you were satisfied with our service and the quality of our products. We appreciate you taking the time to share your experience. Thanks, Team Elite.
Resposta da Elite Fitness Equipment
Thank you for your kind words! We're so glad to hear that you were happy with your order. Your satisfaction is our top priority. Team Elite.
Excellent customer service
The team at Elite fitness were fantastic throughout the process. Talked us through their equipment range and helped us find what was best suited to our needs from rigs to accessories. They go above and beyond and ensured super quick delivery timeframes. We will def be back in future for our next purchase, can’t recommend enough.
8 de setembro de 2024
Opinião espontânea
Resposta da Elite Fitness Equipment
Thank you for your amazing review! We're thrilled to hear that our team was able to provide you with the best possible experience. Your satisfaction is our top priority, and we're so happy to know that we exceeded your expectations. We look forward to serving you again in the future!
Highly Recommend
Friendly staff, offered free delivery and installation with my purchase and delivered when scheduled. Good quality equipment. Highly recommend.
16 de setembro de 2024
Opinião espontânea
Resposta da Elite Fitness Equipment
Thank you for your wonderful review! We're delighted to hear that you had a positive experience with our team and products. Your satisfaction is our top priority, and we're so glad that we could provide you with excellent service. We look forward to serving you again in the future! Team Elite.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.